MessageMedia Critical Information Summary

Service description: This service is a bulk messaging service available to customers with a valid ABN or ACN

. It is a telecommunication service for sending, receiving, and processing SMS and MMS messages. It allows you to send, receive and process SMS and MMS messages via an online portal, API or email.

Information about the service

All prices are in Australian dollars (AUD) and are GST exclusive unless otherwise stated

Plan Fee

(Monthly Minimum Spend Amount)

Pre-paid

$42

$109

$259

$419

$749

Included standard national SMS each month	0	540	1500	3800	7000	13000
Maximum monthly messaging limit	N/A	8000	8000	8000	10000	15000
Included multichannel conversations each month	N/A	N/A	300	900	1500	3000
Minimum service period	N/A	12 months
Web Portal	Included
Email to SMS	Included
REST API	Included
Phone, email and live chat support	Included

Ecosystem integrations	X	Included
Users	1	1	5	Unlimited	Unlimited	Unlimited
Dedicated Standard National Number (displayed as sender on each SMS sent)	X	X	Included
Included Short Trackable Links (built-in URL shortener) (per SMS message)	X	X	500	1500	3300	6600
Included Mobile Landing Pages (per SMS message)	X	X	X	1500	3300	6600
Minimum monthly cost (ex GST)	N/A	$42	$109	$259	$419	$749
Total minimum cost over 12 months (ex GST)	N/A	$504	$1308	$3108	$5028	$8988
Total minimum cost over 12 months (incl GST)	N/A	$554.40	$1438.80	$3418.80	$5530.80	$9886.80

Additional Charges and Optional Add-ons

Sending SMS to standard national numbers (overage)	8c	7.8c	7.2c	6.8c	6c	5.8c
Sending multichannel conversations (overage)	N/A	N/A	20c	20c	20c	20c
Sending SMS to international numbers (default)	X	20c	20c	20c	20c	20c
Sending national MMS	X	25c	20c	20c	20c	20c
Short Trackable Links Overage (per SMS)	N/A	2c	2c	2c	2c	2c
Mobile Landing Page Overage (per SMS)	N/A	N/A	N/A	2c	2c	2c
Additional Dedicated Standard National Number	$29 (Bronze) \| $59 (Silver) \| $99 (Gold) per month
Familiar sender	$10 /month
HLR Lookup (price per number)	X	N/A	N/A	2.5c	2.5c	2.5c
Number type look-up	X	2.5c	2.5c	2.5c	2.5c	2.5c
Carrier look-up	X	2.5c	2.5c	2.5c	2.5c	2.5c
Custom domain for SMS links	X	Custom sub-domain: $149 /month. Custom domain: $249 /month
Call forwarding	X	$49 /month + cost per call (rate varies based on duration and call type)
Enterprise webhooks	X	$500 /month
Text-to-speech (per message)	X	15c
WhatsApp add-on	X	X	$10 per month
– Included WhatsApp conversations	N/A	N/A	1000
– Additional WhatsApp conversations	N/A	N/A	20c
Salesforce integration	X	$15 /seat/month (min 5 seats)
Zoho integration	X	USD$1 /month (payable via Zoho Marketplace)
Netsuite integration	X	$100 /month (unlimited seats)
Microsoft Dynamics integrations	X	$280 setup fee + $95 /month

Other information

Service availability	The service will not operate free from faults, errors or interruptions. More information about the service availability is available here.
Equipment	None provided by MessageMedia. You need an active internet connection to log in to the messaging portal, and an email address if you want to send SMS via email.
Unused allowances	Any unused allowances expire at the end of your billing cycle each month.
Billing	Bills are issued each month. If you need help understanding your bill, you can contact us via telephone on 1800 155 228 (Monday to Friday, 9am – 5pm).
Paper billing	Paper billing is available as an option with an additional fee. The details are set out here and you need to contact us to request paper billing.
Definition of SMS	Plain text content that contains no more than 160 characters counts as one SMS. Where content contains unicode (e.g. emojis), one SMS contains no more than 70 characters. Longer messages will result in more than one SMS being transmitted and will be charged accordingly. For full details about the calculation of number of SMS can be found here.
Definition of MMS	An MMS can be a maximum total file size of 600kb which includes a maximum of 190kb for text content and a maximum of 410kb for an image. It is not possible to send an MMS any larger than this through the platform. Where an MMS is sent to multiple End Users, each one is counted separately. Full details about the calculation of number of SMS can be found here.
Definition of social channel ‘conversation’	Messaging on ‘over-the-top’ channels (e.g. Messenger, Instagram Direct, Google Business Messages, WhatsApp) is charged per ‘conversation’. A conversation is a 24-hour session of unlimited two-way messaging with one end user on one social channel. The 24-hour conversation session starts with the first business message sent in reply to an end user message.
International SMS	Advertised ‘default’ international SMS rate is for small volumes and irregular sending. For large international SMS volumes and/or regular sending, please contact us for an international rate plan. International rate plans vary based on destination country.
Usage information	For information about your current usage log into the Messaging Hub portal or contact us.
Early Termination Charge	If you cancel the service within the contract term, Early Termination Charge (ETC) will apply. The ETC is set out in your agreement with MessageMedia.
We’re here to help	Check out our online support section at support.messagemedia.com. Otherwise call us on 1800 155 228. If, after speaking with us, you aren’t happy with the outcome you may also contact the Telecommunications Industry Ombudsman on 1800 062 058, or head to www.tio.com.au. Note that the TIO will expect that you have attempted to resolve the complaint with us before lodging a TIO complaint.
Full terms	This service is supplied under MessageMedia terms. The Acceptable Use Policy applies to this service. This is a summary only and the full legal terms are available here.