This page provides information about the sub-processors that we have engaged in accordance with your Customer Contract to provide processing activities on customer data on behalf of our customers.
We will update this page at least 10 days before engaging a new sub-processor, and if you subscribe for updates through the subscription mechanism at the bottom of this page, we will notify you by email of changes to this page. Please refer to your Customer Contract for more information about sub-processors.
| Sub Processor Name | Sub-processor address |
Purpose of Data Processing | Types of Data Processed |
| Telstra | Australia | Transmitting Messages to end users | Message content, phone numbers, related metadata |
| Optus | Australia | Transmitting Messages to end users | Message content, phone numbers, related metadata |
| Vodafone | Australia | Transmitting Messages to end users | Message content, phone numbers, related metadata |
| Pivotel | Australia | Transmitting Messages to end users | Message content, phone numbers, related metadata |
| Amazon Web Services | Australia | Cloud Storage | Personal data contained in communications customers send or receive through our services |
| Salesforce | Australia | Provision of CRM and Marketing Platform to us |
Customer and prospect information |
| Zuora | North America | Enable customer billing |
Customer billing information |
| Docusign | Australia | To facilitate contract signing. Note that data is deleted after 120 days | Customer contract, customer email, address, name, our representative email address |
| Rozetta Technologies | Australia | Analysis for the purposes of product development and optimisation | Deidentified message content |
| EE | UK | Transmitting messages to end users in UK and Europe | Message content, phone numbers, related metadata |
| Vodafone UK | UK | Transmitting messages to end users in UK and Europe | Message content, phone numbers, related metadata |
| North America | Providing analytics to improve our onboarding | Anonymous identifiers linking to behaviour of website and service usage (excludes cookies) | |
| Microsoft | Australia | Facilitate communication between customers and our employees. | Personal data (e.g. customer email address and name) contained in communications customers send or receive to or from our sales or support representatives |
| Sinch, Twillio, Vonage, TWW, Spark, 2 Degrees, China Mobile, NRS Gateway, Telefonica, Bandwidth, Zipwhip, Mitto, Tyntec, Wellcorp, Telesign, SMS, Dome, Upside | Worldwide depending on where customer sends message | Transmitting Messages to end users outside of Australia | Message content, phone numbers, related metadata |
| Positive Thinking Company APAC Limited | Philippines | Developers working on proprietary technology may have (but do not routinely access) personal information which is stored in Australia. | Message content, phone numbers, contacts, related metadata, customer contact details, support history |
| Olark | North America | To enable customers to obtain support via live-chat. Note that transcripts held by sub-processor are deleted within 30 days. | Customer support live-chat transcripts |
| Zoom | North America | To enable sales team training and analytics when providing customer support. | Customer support data in video recordings |
| Autopilot | North America | Email platform which enables us to email customers. | Customer names and email addresses |
| Calendly | North America | To facilitate meetings between customers and our personnel. | Names and email addresses of customers who have booked an appointment with our representatives |
| Castle.io | North America | To prevent fraudulent logins into a customer’s account | Customer username or email address |
| Salesloft | North America | Sales and / or support call records and training | Customer name, recording of conversation (Us Customer Only) |
| Gong | North America | Sales and / or support call records and training | Customer name, recording of conversation, email address and name |
| RingCentral | North America | Recording customer support calls to facilitate training and analysis. Note calls are deleted after 90 days. | Customer name, email address, support phone recording. |
| Slack Inc | North America | Internal communication | Customer name, email address, phone number |
| Segment | North America | Providing analytics to improve our services. | Pseudo-anonymous identifiers linking to behaviour of website and service usage (excludes cookies) |
| Amplitude | North America | Providing analytics to improve our services. | Pseudo-anonymous identifiers linking to behaviour of website and service usage (excludes cookies) |
| Meta | Ireland | To enable customer to use the WhatsApp product | WhatsApp communications between customers and end users (for customers who have purchased the WhatsApp product only) |
| Zendesk | Australia | Enable and improve customer support and customer experience | Customer and prospect information. |
| Atlassian – Jira, Confluence | Australia, EU | Internal & External communication, Service Management, Documentation, and digital asset storage | Customer name, email address, phone number |
| DATADOG | North America | Debugging and Monitoring | Customer names and email addressees as well as personal data contained in communications customers send or receive through our services |
| Adyen | The Netherlands | Payment processor | Customer Credit Card |
| GoCardless | United Kingdom | Payment processor | Customer Bank Account details |
| Authorize.net | United States, Canada | Payment processor | Customer Credit Card & Bank Account details |
| PayPal | United States | Payment processor | Customer Credit Card |
| Hubspot | United States | To facilitate email marketing to customers | Customer name, email address |
| Match My Email (RAE Internet, Inc.). | Germany | Customer and prospect information. | Provision of CRM and marketing platform functionality. |
| Arcaris, Inc. d/b/a Playvox | Australia | Customer and prospect information | Enable and improve customer support and customer experience. |
Stay Informed about Sub Processors Updates
Please provide your contact information below to receive updates about any changes or updates to our Sub Processors: