Expand your reach with our SMS service

SMS service ask for feedback example

Send and receive text messages online using our powerful SMS API. Your business can quickly and easily engage with customers, leads, and staff via their mobile devices.

Start messaging for free Book demo
SMS service ask for feedback example

400 million

messages are sent through our gateway each month

90%

of text messages are opened within 90 seconds

65,000

customers are enjoying our service around the world

See how it works

Two-way messaging is a powerful way to get in touch. Watch our video to find out how it can help your business.

Ways to use our text messaging service

Choose a sending method that suits the needs of your business — no matter how big or small. Get your texts across on time every time.

A laptop with the MessageMedia web portal open. It shows a dashboard tracking text message usage
A diagram showing a heart indicating your app, which feeds info to the API box, which relays that info via messages. There is a reply loop which comes back to the API indicating the customer replied to the message.
A web diagram showing MessageMedia in the middle, with an arm extending to HubSpot, Adobe, and Shopify, each have another arm going to a text message.

Web SMS

Manage your inbox, import contact lists, create templates and set auto-replies from our online platform.

API gateway

Connect to our REST API and enterprise-grade gateway to deliver messages all around the globe.

SMS API

Integrate SMS into your existing software to send text messages using the tools you know and use the most.

Popular SMS use cases

Text messaging is an effective tool for many industries to reach their audience in an engaging and timely way.

Marketing campaigns

Send SMS campaigns to share special offers, in-stock updates, new product launches and more.

Appointment reminders

Save time and reduce no-shows by texting appointment reminders and confirmations.

Customer support

Get back to customers quickly and efficiently by engaging them in two-way SMS conversations.

Billing and payments

Automatically remind customers of upcoming and overdue payments to get paid on time.

Popular SMS features

We make it easy for businesses to get sending in a simple, secure, and streamlined way by setting you up with the right solutions.

  • A large and little cog next to each other

    Automated
    replies

  • A broadcast icon showing a signal emitting from a central spot

    Mass text
    messaging

  • A house telephone icon to indicate a fixed phone number

    Dedicated phone
    numbers

  • A link holding to chain rings together

    Short
    trackable links

  • Template library icon

    Template
    library

  • Outline of a person with a refresh symbol to show message personalisation

    Personalisation
    (merge fields)

  • Envelope and a clock

    Scheduled
    messages

  • Contact address book

    Contact
    management

  • Reporting analytics with a bar chart beneath an ascending line

    Analytics and
    reporting

  • Envelope and a stop sign in front

    Unsubscribe
    links

  • A shield with a padlock in the middle

    Two-factor
    authentication

  • A padlock with a key in front to indicate security

    Single sign-on
    (SSO)

See all messaging features

We play nice with others

We are connected to over 85 leading software systems so that you can integrate SMS into existing workflows from one platform. View integrations

Success stories

Our customers have saved time, boosted ROI, and reached larger audiences by adding SMS as a communication channel.

A wine glass with the Vinomofo logo on the front and some colourful wine inside

How Vinomofo achieved 120x ROI with MessageMedia and HubSpot
Read our case studies

Why MessageMedia

With 20 years of messaging experience, our trusted messaging experts support customers across every industry. We know the challenges your business faces and how to solve them.

Best-in-class platform

  • Integrated into over 85 leading software systems
  • Easy-to-use web SMS portal
  • No software to install
  • Tier 1 security features

Proven and trusted expertise

  • 22 years of industry experience
  • Over 65,000 customers globally
  • Experts who understand your needs
  • 420+ million messages sent monthly

Most connected partner

  • Direct connections to carriers
  • Over 85 third-party integrations
  • On-shore delivery
  • Access to SMS, MMS, and mobile landing pages

24/7 customer support

  • 24/7 Live chat and email support
  • Free phone support 5 days until late
  • Local onshore support
  • Global team available 24/7

Frequently asked questions

We are partnered with over 85 integrations so that you can send SMS from a tool you are already comfortable using. Some of our popular SMS integrations are HubSpot, Shopify, Salesforce, and Netsuite. Explore our integrations marketplace.
We have different Sender ID options to suit your needs. We’ll set you up with a dedicated number, which allows you to send and receive text messages. You can also send from an alpha tag (up to 11 numbers and letters) to help customers recognise you. Learn how to choose a sender ID.
A standard SMS credit is 160 characters, including spaces. An emoji counts as two characters. If your message contains Unicode or emoji, the character limit drops from 160 down to 70 characters. For more on this, check out our infographic.

When you sign up for a free trial, you’ll be able to log in to our online messaging hub to explore the inbox, features, automations, templates and more. You’ll also get 25 SMS credits to try sending and receiving text messages yourself.

We offer a range of pricing plans, including Basics, Conversations, and Pro. If you need to send high volumes, ask us about advanced or custom plans. Our SMS experts will help you find the best option for your business.

Very easy to use. This web-based SMS application keeps messages well organised and easy to access. Copies are sent to my email so I don't miss anything
when I'm not logged in

Austin Health

Ready to go?

The easiest way to send engaging
messages to your customers

Get a free trial