AU
US
UK
NZTwo-Way SMS
Chat with your customers in the channel they love.
Easily send and receive text messages, and keep track of your conversations. All in one place.
JOIN THOUSANDS OF CUSTOMERS AT HOME AND ABROAD.
Put a smile on customers’ dials.
Get back to customers quickly using a familiar mobile number, which they can save to easily reach you next time.
Stay on top of every conversation.
Using the shared conversational inbox, your whole team can track customer conversations and respond to urgent enquiries.
Lighten your team’s load.
Save time by setting up keyword-based rules to trigger automated replies, and use templates for quick and easy responses.
The return on investment is amazing. It’s such a small price per text message, when you think about it, but we’ve been using them to get $90-$100 transactions. It’s just been really successful.
Wendy Faire, Marketing Manager, Coffex Coffee Pty Ltd
Two-way SMS builds stronger customer connections. Here’s how.
Chat in the moment that matters.
Your customers don’t want to wait around for an answer. With automated responses, rules, and templates, you can respond in an instant (and keep everyone happy).
Make it part of the bigger picture.
Create connected conversations by seamlessly integrating two-way SMS with your favourite platforms, or use our messaging inbox. Too easy.
Keep every convo super-secure.
Have your two-way text chats from a secure, reliable, and airtight gateway. It means your customers’ data stays safe. And it means you stress less.
Want to see for yourself?
Try two-way texting your customers with all this.
Customer support
Have two-way conversations with customers over SMS to sort their issue out, fast.
Appointment reminders
Say goodbye to no-shows by automatically texting your clients confirmation prompts.
SMS surveys
Find out what your customers really think with short and snappy surveys about their experience with you.
See how others are taking off with two-way texting.
“It was a no-brainer.”
https://messagemedia.com/au/case-studies/luxury-kitchen-retailer-automates-customer-scheduling/
“SMS marketing is a win.”
Blue Rock uses SMS to improve their client’s marketing campaigns and customer support.
Triple win: service, tech and price.
Fin365 gets better data flow, tracks comms, and boosts engagement with integrated SMS.
FAQs.
What do I need to get started with two-way SMS?
In Australia, we recommend you sign up for a dedicated phone number to send and receive texts. In the US, you can use toll-free numbers, 10-digit long codes, and short codes. An SMS alpha tag won’t cut it — your customers can’t reply to one of these.
Can I integrate two-way texting with my favourite platform?
For sure. It’s easy to integrate our text messaging service into the tools you already use, like HubSpot and Shopify. Learn more in our integrations marketplace.
How much does two-way texting cost?
It’s the million-dollar question (not really … it’s only a fraction of that). For the low-down on costs, visit our pricing page.
Ready to roll?
