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Two-way SMS service

A preview of the MessageMedia portal showing the two-way SMS inbox

Use two-way SMS messaging to send and receive replies, follow up on responses with ease, and track who has responded and when.

A preview of the MessageMedia portal showing the two-way SMS inbox
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Improved response time

With faster response rates than email, two-way SMS lets you have instant conversations with your customers.

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Connected conversations

Seamlessly integrate with your favourite software, email client, or connect to 1,000+ platforms via Zapier and native integration into NetSuite, Shopify and HubSpot.

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Conversational messaging

Have focused conversations with customers in a familiar conversational experience in our inbox on our easy-to-use web portal.

How two-way SMS can help your business

Easily send and receive SMS to save time on business communications and increase engagement in a cost effective way.

An example of a hotel sending a two-way SMS asking a guest if they need any help, and the guest replies asking for help accessing their room
  • Streamline your workflow

    Set up keyword-based rules for incoming SMS messages, to trigger dynamic replies and streamline engagement with customers, staff and community members.

  • Boost customer experience

    When paired with our dedicated numbers feature, all of your messages will originate from the same mobile number. Your customers can save your details to their phone to recognise and reach you.

  • Easy to use conversational inbox

    Add your team and other users to take advantage of the conversational inbox to manage ongoing conversations, search for specific content and view all inbound messages over the past 90 days with unread conversations appearing at the top of the list.

Ways to use

Learn how you can use our two-way SMS solution for your business.

Appointment Reminders

Make sure your clients never miss an appointment by sending automated text message reminders

SMS surveys

Improve your business with customer feedback via surveys and respond to customer issues proactively with SMS.

Booking Confirmations

Enhance every customer experience with automated booking and reservation confirmations.

Employee Communication

Empower your employees with the right information when you send them with timely SMS updates.

Easy 3 step setup

Start and continue the conversation with your customers using our web based SMS portal. Get 24/7 premium support from our expert team.

Set up in three easy steps - create account, add contacts, write your message
  • Create an account with MessageMedia

    Get sending in minutes when you sign up to our user-friendly and intuitive online web portal.

  • Send to your recipients

    Send customised messages to your contacts with personalisation and dynamic fields to further capture attention and boost engagement.

  • Continue the conversation

    With our easy to use inbox functionality, send and receive replies, follow up on responses with ease, and track who has responded and when.