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Two-way SMS service

Use two-way SMS messaging to send and receive replies, follow up on responses with ease, and track who has responded and when.

Improved response time

With faster response rates than email, two-way SMS lets you have instant conversations with your customers.

Connected conversations

Seamlessly integrate with your favourite software, email client, or connect to 1,000+ platforms via Zapier and native integration into NetSuite, Shopify and HubSpot.

Conversational messaging

Have focused conversations with customers in a familiar conversational experience in our inbox on our easy-to-use web portal.

How two-way SMS can help your business

Easily send and receive SMS to save time on business communications and increase engagement in a cost effective way.

  • Streamline your workflow

    Set up keyword-based rules for incoming SMS messages, to trigger dynamic replies and streamline engagement with customers, staff and community members.

  • Boost customer experience

    When paired with our dedicated numbers feature, all of your messages will originate from the same mobile number. Your customers can save your details to their phone to recognise and reach you.

  • Easy to use conversational inbox

    Add your team and other users to take advantage of the conversational inbox to manage ongoing conversations, search for specific content and view all inbound messages over the past 90 days with unread conversations appearing at the top of the list.

Ways to use

Learn how you can use our two-way SMS solution for your business.

Appointment Reminders

Make sure your clients never miss an appointment by sending automated text message reminders

SMS surveys

Improve your business with customer feedback via surveys and respond to customer issues proactively with SMS.

Booking Confirmations

Enhance every customer experience with automated booking and reservation confirmations.

Employee Communication

Empower your employees with the right information when you send them with timely SMS updates.

Why MessageMedia?

With 20 years of messaging experience, our trusted messaging experts support customers across every industry.
We know the problems you’re facing and how to solve them.

Best-in-class messaging platform

If you need more than 160 characters, try our rich messaging platform. Tailored for any use case and the best gateway and SMS APIs in the business, we’ve got you covered.

Proven and trusted expertise

Our trusted messaging experts support over 65,000 customers across every industry, any time of the day. We know the problems you’re facing and how to solve them.

Most connected partner

With direct links to carriers, easy ways to integrate with the tools you already use and strong industry relationships, we make sure you stay well connected.

MessageMedia saved hours and decreased ‘no shows’ by as much as 25%. Financially, we are truly thankful!

IT Manager, Just Better Care Australia

  4.7 out of 5

Easy 3 step setup

Start and continue the conversation with your customers using our web based SMS portal. Get 24/7 premium support from our expert team.

  • Create an account with MessageMedia

    Get sending in minutes when you sign up to our user-friendly and intuitive online web portal.

  • Send to your recipients

    Send customised messages to your contacts with personalisation and dynamic fields to further capture attention and boost engagement.

  • Continue the conversation

    With our easy to use inbox functionality, send and receive replies, follow up on responses with ease, and track who has responded and when.