Stay on top of issues with a message-based customer feedback system
Text messages are 5 times more likely to be read and actioned than email
Integrate with your CRM to create and send personalised satisfaction surveys
Understand your customers on their terms by receiving and managing feedback through SMS surveys. It’s the most effective way to collect timely feedback from customers and rapidly resolve issues.
Improve your customer satisfaction at point-of-sale, post-transaction and post-delivery with surveys via text message. Create loyal customers that return again and again.
Integrate text message surveys to understand how your customer’s experience was with your service and food. Improve your service quality and prompt customers to go online and leave a review.
Improve the end-to-end dealer experience and identify customer drop-off points by checking in with customers through the sales and service process by sending surveys to their mobile phone.
You can only manage it if you can measure it, which is why departments and agencies send SMS surveys as a reliable and effective method to measure their service quality.
When they first opened, Ollie’s ranked 3.9 stars on Google. Today, it’s 4.3 stars based purely on reviews generated by sending texts requesting feedback. Ollie’s are very happy as they’ve quadrupled their feedback goal — and have also started to pull in more return patrons as a result.