Legal documents
International Sending Policy
Introduction As part of an ongoing approach to protect consumers from fraudulent and malicious SMS, regulators around the world are introducing certain requirements on messages. In some regions, this includes a requirement to register Sender IDs. The purpose of this International Sending Policy is to enable you to have a better understanding of those requirements […]
Read moreSub Processors
This page provides information about the sub-processors that we have engaged in accordance with your Customer Contract to provide processing activities on customer data on behalf of our customers. We will update this page at least 10 days before engaging a new sub-processor, and if you subscribe for updates through the subscription mechanism at the […]
Read moreData Protection Agreement
Date of release: 5 July 2022. This Data Protection Agreement (“DPA”) becomes effective the date both parties execute a copy of this DPA. Customer shall make available to MessageMedia and Customer authorises MessageMedia to process information including personal data for the provision of the Services under the Agreement. The parties have agreed to enter into […]
Read morePrivacy Policy
This Privacy Policy is issued by Message4u Pty Ltd (ABN 16 095 453 062) of Level 24, 367 Collins Street, Melbourne, Victoria, Australia 3000 (“Sinch MessageMedia”) and applies to its subsidiaries MessageMedia U.S.A., Inc. (Colorado Corp No. 20211959186) and MessageMedia Europe Limited (UK company number 3771735) 1. Introduction The protection of privacy of those using our […]
Read moreProducts Terms and Conditions
The following terms and conditions apply to additional services you may purchase from MessageMedia from time to time. These terms form part of your Customer Contract as defined in our Customer Terms at https://messagemedia.com/au/legal/terms-of-service/. Social channels Social channels These Social Channel Terms and Conditions (“Supplement”) are part of an agreement for certain MessageMedia services (“Agreement”) […]
Read moreService Level Agreement and Technical Support
1. Introduction The purpose of this Service Level Agreement (’SLA’) is to demonstrate MessageMedia’s commitment to providing 99.95% uptime of our Standard Rate SMS Services as set forth below. This SLA is incorporated into, and made a part of, that certain Service Agreement (defined in Section 6) entered into between Customer and MessageMedia. The remedies […]
Read moreAcceptable Use Policy
This Acceptable Use Policy (AUP) is designed to enable you to have a better understanding of what is and is not acceptable when using our Services and any Facilities we provide, and to help you get the best out of our website/s and Services. The requirement to comply with this AUP is part of our […]
Read moreMessageMedia Security Statement
MessageMedia Security Statement Compliance and standards MessageMedia hosts our core web portal platform on infrastructure provided by Amazon Web Services (AWS). We build on Amazon to ensure our infrastructure is compliant with a number of requirements, as AWS is accredited with the following assurance programs/standards: including ISO 27001, HIPAA and SOC2. A full list of […]
Read moreSupplier Code of Conduct
1. Overview This Supplier Code of Conduct applies to Message4U Pty Ltd t/a MessageMedia and its subsidiaries (“MessageMedia”, “we” or “us”).The purpose of this Code of Conduct is to: ensure that each of our suppliers (i.e. any entity who does business with any company or division of MessageMedia including any vendor or business partner) (a […]
Read moreMessageMedia Whistleblower Policy
The Corporations Act 2001 (Cth) and the Taxation Administration Act 1953 (Cth) provide protections for whistleblowers (Whistleblower Protection Scheme). The Whistleblower Protection Scheme was amended in 2019 and as a result, the Company has published this Policy. 1. Aim Message4U Pty Ltd (the “Company”) is committed to transparency and to building an environment in which […]
Read moreCopyright infringement policy
ul{margin-bottom: 1.5rem;} MessageMedia takes compliance with copyright right laws seriously. MessageMedia’s customer contract terms and conditions oblige every customer not to use our facilities for unlawful purposes, including copyright infringement. Our terms entitle us to terminate a customer’s account if the customer breaches them. This is our policy regarding customers who repeatedly commit copyright infringement. […]
Read moreMessageMedia Complaints Handling Policy
Authorised by Chief Executive Officer Effective Date 16 September 2021 Internal/External External Policy statement MessageMedia is committed to handling complaints fairly, efficiently and effectively. We treat every complaint seriously and aim to resolve your concerns as quickly as possible This policy is endorsed by MessageMedia’s senior management. References in this policy to MessageMedia include a […]
Read moreMessageMedia Critical Information Summary
Service description: This service is a bulk messaging service available to customers with a valid ABN or ACN. It is a telecommunication service for sending, receiving, and processing SMS and MMS messages. It allows you to send, receive and process SMS and MMS messages via an online portal, API or email. Information about the service […]
Read moreMessageMedia Financial Hardship Policy
Authorised by Chief Financial Officer Effective Date 1 September 2021 Internal/External External MessageMedia is committed to helping customers facing financial hardship maintain their messaging needs. We will work with you to find a sustainable solution having regard to your individual circumstances on a case-by-case basis. Financial hardship can arise in a number of ways, including […]
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