Legal documents

Customer Terms

Your Contract with Us 1. About this document The Customer Terms apply to all Services provided by us to you by agreement between us or, failing agreement, under section 479 of the Telecommunications Act. 2. Your Customer Contract (a) We supply Services to you under your Customer Contract. Your Customer Contract comprises, in order of […]

Shortcode Programs

MessageMedia provides the following standard-rate interactive SMS programs on behalf of a number of corporate clients. The programs work with the following carriers: AT&T, Sprint, Boost, Verizon Wireless, U.S. Cellular, Cellular One, and T-Mobile®, MetroPCS®. Msg&Data rates may apply. These shortcodes and their corresponding programs are: 88794: Job Alerts – 10 msgs/week 81593: Reminder Alerts […]

Service Level Agreement and Technical Support

1. Introduction The purpose of this Service Level Agreement (’SLA’) is to demonstrate MessageMedia’s commitment to providing 99.95% uptime of our Standard Rate SMS Services as set forth below. This SLA is incorporated into, and made a part of, that certain Service Agreement (defined in Section 6) entered into between Customer and MessageMedia. The remedies […]

Privacy Policy

This Privacy Policy is issued by Message4u Pty Ltd t/a MessageMedia of Level 24, 367 Collins Street, Melbourne, Victoria, Australia 3000 (“MessageMedia”). 1. Introduction The protection of privacy of those using our services is very important to MessageMedia and we have implemented policies and procedures to ensure this protection. This Privacy Policy explains what kinds of […]

GDPR Compliance

1. GDPR Compliance MessageMedia is compliant with the GDPR*. In preparation for the commencement of GDPR, MessageMedia has undertaken a review of its data collection, storage and security arrangements and has implemented various system changes to reflect the data security and privacy principles entrenched by GDPR, including individual’s right of access and right to be […]

Acceptable use Policy

This Acceptable Usage Policy is designed to enable you to have a better understanding of what is and is not acceptable when using our service and any facility we provide, and to help you get the best out of MessageMedia website/s and services. Complying with this AUP is a contractual requirement and you must ensure […]