Legal documents

Standard Contractual Clauses

Model Clauses applicable to EU MessageMedia Customers prior to 27 September 2021 and all UK customers. Controller to Processor Clauses which apply to EU MessageMedia Customers who signed up on and from 27 September 2021. Processor to Processor Clauses which apply to EU MessageMedia Customers who signed up on and from 27 September 2021.

Customer Terms

Part A – Your Contract with Us 1. About this document The Customer Terms apply to all Services provided by us to you by agreement between us or, failing agreement, under section 479 of the Telecommunications Act. 2. Your Customer Contract (a) We supply Services to you under your Customer Contract. Your Customer Contract comprises, […]

Service Level Agreement and Technical Support

1. Introduction The purpose of this Service Level Agreement (’SLA’) is to demonstrate MessageMedia’s commitment to providing 99.95% uptime of our Standard Rate SMS Services as set forth below. This SLA is incorporated into, and made a part of, that certain Service Agreement (defined in Section 6) entered into between Customer and MessageMedia. The remedies […]

Privacy Policy

This Privacy Policy is issued by Message4u Pty Ltd t/a MessageMedia of Level 24, 367 Collins Street, Melbourne, Victoria, Australia 3000 (“MessageMedia”). 1. Introduction The protection of privacy of those using our services is very important to MessageMedia and we have implemented policies and procedures to ensure this protection. This Privacy Policy explains what kinds […]

MessageMedia Security Statement

Compliance and standards MessageMedia hosts our core web portal platform on infrastructure provided by Amazon Web Services (AWS). We build on Amazon to ensure our infrastructure is compliant with a number of requirements including ISO 27001, HIPAA and SOC2. A full list of compliance standards is available in the AWS Security and Compliance Whitepaper. MessageMedia […]

Supplier Code of Conduct

1. Overview This Supplier Code of Conduct applies to Message4U Pty Ltd t/a MessageMedia and its subsidiaries (“MessageMedia”, “we” or “us”).The purpose of this Code of Conduct is to: ensure that each of our suppliers (i.e. any entity who does business with any company or division of MessageMedia including any vendor or business partner) (a […]

MessageMedia Whistleblower Policy

The Corporations Act 2001 (Cth) and the Taxation Administration Act 1953 (Cth) provide protections for whistleblowers (Whistleblower Protection Scheme). The Whistleblower Protection Scheme was amended in 2019 and as a result, the Company has published this Policy. 1. Aim Message4U Pty Ltd (the “Company”) is committed to transparency and to building an environment in which […]

Copyright infringement policy

ul{margin-bottom: 1.5rem;} MessageMedia takes compliance with copyright right laws seriously. MessageMedia’s customer contract terms and conditions oblige every customer not to use our facilities for unlawful purposes, including copyright infringement. Our terms entitle us to terminate a customer’s account if the customer breaches them. This is our policy regarding customers who repeatedly commit copyright infringement. […]

GDPR Compliance

1. GDPR Compliance MessageMedia is compliant with the GDPR*. In preparation for the commencement of GDPR, MessageMedia has undertaken a review of its data collection, storage and security arrangements and has implemented various system changes to reflect the data security and privacy principles entrenched by GDPR, including individual’s right of access and right to be […]

Acceptable use Policy

This Acceptable Usage Policy is designed to enable you to have a better understanding of what is and is not acceptable when using our service and any facility we provide, and to help you get the best out of MessageMedia website/s and services. Complying with this AUP is a contractual requirement and you must ensure […]

MessageMedia Complaints Handling Policy

Authorised by Chief Executive Officer Effective Date 16 September 2021 Internal/External External Policy statement MessageMedia is committed to handling complaints fairly, efficiently and effectively. We treat every complaint seriously and aim to resolve your concerns as quickly as possible This policy is endorsed by MessageMedia’s senior management. References in this policy to MessageMedia include a […]

MessageMedia Financial Hardship Policy

Authorised by Chief Financial Officer Effective Date 1 September 2021 Internal/External External MessageMedia is committed to helping customers facing financial hardship maintain their messaging needs. We will work with you to find a sustainable solution having regard to your individual circumstances on a case-by-case basis. Financial hardship can arise in a number of ways, including […]

Critical Information Summary

Plan Prepaid Basics Conversations Pro Pro+ Advanced Minimum Monthly Charge $0 $39 $99 $249 $399 $699 Included SMS Volume 0 500 1,400 3,700 6,600 12,100 Minimum Term N/A 12 months Maximum monthly messaging limit N/A 600 1,680 4,400 7,920 14,520 SMS to domestic numbers (Overage) 8c 7.8c 7c 6.7c 6c 5.7c SMS to international numbers […]