AU
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International Sending Policy
Introduction As part of an ongoing approach to protect consumers from fraudulent and malicious SMS, regulators around the world are introducing certain requirements on messages. In some regions, this includes a requirement to register Sender IDs. The purpose of this International Sending Policy is to enable you to have a better understanding of those requirements […]
Read moreSummary of Changes-terms-and-conditions
Important: We’ve updated our Terms and Conditions From 20 January 2023, the Terms and Conditions within our Customer Contracts will change. You’ll find a short summary below. What’s changing? In our new Terms and Conditions, we’ve made the following key changes: Updated the European Commission Standard Contractual Clauses for customers subject to […]
Read moreSub Processors
Sub Processor Name Sub-processor address Purpose of Data Processing Types of Data Processed Telstra Australia Transmitting Messages to end users Message content, phone numbers, related metadata Optus Australia Transmitting Messages to end users Message content, phone numbers, related metadata Vodafone Australia Transmitting Messages to end users Message content, phone numbers, related metadata Pivotel Australia […]
Read moreCustomer Terms
Part A – Your Contract with Us About this document These Customer Terms apply to all Services provided by us to you by agreement between us or, failing agreement, under section 479 of the Telecommunications Act. These terms and conditions apply: immediately, for all customers with a Commencement Date on or after 20 December 2022; […]
Read moreData Protection Agreement
Date of release: 5 July 2022. This Data Protection Agreement (“DPA”) becomes effective the date both parties execute a copy of this DPA. Customer shall make available to MessageMedia and Customer authorises MessageMedia to process information including personal data for the provision of the Services under the Agreement. The parties have agreed to enter into […]
Read morePrivacy Policy
This Privacy Policy is issued by Message4u Pty Ltd t/a MessageMedia of Level 24, 367 Collins Street, Melbourne, Victoria, Australia 3000 (“MessageMedia”). 1. Introduction The protection of privacy of those using our services is very important to MessageMedia and we have implemented policies and procedures to ensure this protection. This Privacy Policy explains what kinds […]
Read moreProducts Terms and Conditions
The following terms and conditions apply to additional services you may purchase from MessageMedia from time to time. These terms form part of your Customer Contract as defined in our Customer Terms at https://messagemedia.com/au/legal/terms-of-service/. Social channels Social channels These Social Channel Terms and Conditions (“Supplement”) are part of an agreement for certain MessageMedia services (“Agreement”) […]
Read moreStandard Contractual Clauses
Model Clauses applicable to EU MessageMedia Customers prior to 27 September 2021 and all UK customers. Controller to Processor Clauses which apply to EU MessageMedia Customers who signed up on and from 27 September 2021. Processor to Processor Clauses which apply to EU MessageMedia Customers who signed up on and from 27 September 2021.
Read moreService Level Agreement and Technical Support
1. Introduction The purpose of this Service Level Agreement (’SLA’) is to demonstrate MessageMedia’s commitment to providing 99.95% uptime of our Standard Rate SMS Services as set forth below. This SLA is incorporated into, and made a part of, that certain Service Agreement (defined in Section 6) entered into between Customer and MessageMedia. The remedies […]
Read moreAcceptable use Policy
This Acceptable Usage Policy is designed to enable you to have a better understanding of what is and is not acceptable when using our service and any facility we provide, and to help you get the best out of MessageMedia website/s and services. Complying with this AUP is a contractual requirement and you must ensure […]
Read moreMessageMedia Security Statement
MessageMedia Security Statement Compliance and standards MessageMedia hosts our core web portal platform on infrastructure provided by Amazon Web Services (AWS). We build on Amazon to ensure our infrastructure is compliant with a number of requirements, as AWS is accredited with the following assurance programs/standards: including ISO 27001, HIPAA and SOC2. A full list of […]
Read moreSupplier Code of Conduct
1. Overview This Supplier Code of Conduct applies to Message4U Pty Ltd t/a MessageMedia and its subsidiaries (“MessageMedia”, “we” or “us”).The purpose of this Code of Conduct is to: ensure that each of our suppliers (i.e. any entity who does business with any company or division of MessageMedia including any vendor or business partner) (a […]
Read moreMessageMedia Whistleblower Policy
The Corporations Act 2001 (Cth) and the Taxation Administration Act 1953 (Cth) provide protections for whistleblowers (Whistleblower Protection Scheme). The Whistleblower Protection Scheme was amended in 2019 and as a result, the Company has published this Policy. 1. Aim Message4U Pty Ltd (the “Company”) is committed to transparency and to building an environment in which […]
Read moreCopyright infringement policy
ul{margin-bottom: 1.5rem;} MessageMedia takes compliance with copyright right laws seriously. MessageMedia’s customer contract terms and conditions oblige every customer not to use our facilities for unlawful purposes, including copyright infringement. Our terms entitle us to terminate a customer’s account if the customer breaches them. This is our policy regarding customers who repeatedly commit copyright infringement. […]
Read moreMessageMedia Complaints Handling Policy
Authorised by Chief Executive Officer Effective Date 16 September 2021 Internal/External External Policy statement MessageMedia is committed to handling complaints fairly, efficiently and effectively. We treat every complaint seriously and aim to resolve your concerns as quickly as possible This policy is endorsed by MessageMedia’s senior management. References in this policy to MessageMedia include a […]
Read moreMessageMedia Critical Information Summary
Service description: This service is a bulk messaging service available to customers with a valid ABN or ACN. It is a telecommunication service for sending, receiving, and processing SMS and MMS messages. It allows you to send, receive and process SMS and MMS messages via an online portal, API or email. Information about the service […]
Read moreMessageMedia Financial Hardship Policy
Authorised by Chief Financial Officer Effective Date 1 September 2021 Internal/External External MessageMedia is committed to helping customers facing financial hardship maintain their messaging needs. We will work with you to find a sustainable solution having regard to your individual circumstances on a case-by-case basis. Financial hardship can arise in a number of ways, including […]
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