Integrate text messaging into your call centre to improve operational efficiency and create better customer experiences
Handle enquiries with text-based automated workflows to reduce call queues and wait times
Improve your customer experience with two-way conversational messaging on your customer's terms
Integrate with your CRM and ERP to automate advanced inbound and outbound communications
64% of consumers think businesses should converse more often with customers using SMS messaging solutions
Streamlined service workflows with inbound keywords to direct messages to the right agent, or according to campaign or query, and deliver customer outcomes faster.
Deliver personalised outcomes faster and improve staff productivity when service agents save time by managing multiple two-way SMS conversations.
Integrate SMS with your existing technology stack to send one-to-one messages, delivery updates, lead follow-ups, or welcome texts.
Read how bulk SMS or conversational two-way messaging can help your contact centre staff stay connected with customers when they can send and receive messages using the channel of their choice.
For 15 years, one battery business has been providing good old fashioned Aussie in...
Blue Rock is an entrepreneurial advisory firm that’s listed amongst Australia’s to...
We love seeing SMS used for good. For years, our not-for-profit customers have rai...
In a sea of digital apps and tools, rating #1 for customer satisfaction is no tall...