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SMS for call centres

Integrate text messaging into your call centre to improve operational efficiency and create better customer experiences

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Contact centres pill

Customer service led solutions

Handle enquiries with text-based automated workflows to reduce call queues and wait times

Enabling multi-channel service

Improve your customer experience with two-way conversational messaging on your customer's terms

Embed low-touch support

Integrate with your CRM and ERP to automate advanced inbound and outbound communications

How SMS can transform contact centres

64% of consumers think businesses should converse more often with customers using SMS messaging solutions

Simplistic illustration or communication devices, including phone, laptop, bluetooth

Build omni-channel customer experiences

Streamlined service workflows with inbound keywords to direct messages to the right agent, or according to campaign or query, and deliver customer outcomes faster.
Two-way conversational messaging

Deliver personalised outcomes faster and improve staff productivity when service agents save time by managing multiple two-way SMS conversations.
Connected with your ecosystem

Integrate SMS with your existing technology stack to send one-to-one messages, delivery updates, lead follow-ups, or welcome texts.

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Customers

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Integrations

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Featured content

Getting the message cover

Getting the message cover

The benefits of SMS

Read how bulk SMS or conversational two-way messaging can help your contact centre staff stay connected with customers when they can send and receive messages using the channel of their choice.

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Case studies

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The easiest way to send engaging
messages to your customers

Start messaging for free