SMS for call centres.
Integrate text messaging into your call centre to improve operational efficiency and create better customer experiences.
Integrate text messaging into your call centre to improve operational efficiency and create better customer experiences.
64% of consumers think businesses should converse more often with customers using SMS messaging solutions.
Streamlined service workflows with inbound keywords to direct messages to the right agent, or according to campaign or query, and deliver customer outcomes faster.
Deliver personalised outcomes faster and improve staff productivity when service agents save time by managing multiple two-way SMS conversations.
Integrate SMS with your existing technology stack to send one-to-one messages, delivery updates, lead follow-ups, or welcome texts.
Read how bulk SMS or conversational two-way messaging can help your contact centre staff stay connected with customers when they can send and receive messages using the channel of their choice..
