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Expand your reach
with our SMS service

Send and receive text messages online using our powerful SMS API. Your business can quickly and easily engage with customers, leads, and staff via their mobile devices.

Start messaging for free Book demo

400 million

messages are sent through our gateway each month

90%

of text messages are opened within 90 seconds

65,000

customers are enjoying our service around the world

See how it works

Two-way messaging is a powerful way to get in touch. Watch our video to find out how it can help your business.

Ways to use our text messaging service

Choose a sending method that suits the needs of your business — no matter how big or small. Get your texts across on time every time.

Web SMS

Manage your inbox, import contact lists, create templates and set auto-replies from our online platform.

API gateway

Connect to our REST API and enterprise-grade gateway to deliver messages all around the globe.

SMS API

Integrate SMS into your existing software to send text messages using the tools you know and use the most.

Popular SMS use cases

Text messaging is an effective tool for many industries to reach their audience in an engaging and timely way.

Marketing campaigns

Send SMS campaigns to share special offers, in-stock updates, new product launches and more.

Appointment reminders

Save time and reduce no-shows by texting appointment reminders and confirmations.

Customer support

Get back to customers quickly and efficiently by engaging them in two-way SMS conversations.

Billing and payments

Automatically remind customers of upcoming and overdue payments to get paid on time.

Popular SMS features

We make it easy for businesses to get sending in a simple, secure, and streamlined way by setting you up with the right solutions.

  • Automated
    replies

  • Mass text
    messaging

  • Dedicated phone
    numbers

  • Short
    trackable links

  • Template
    library

  • Personalisation
    (merge fields)

  • Scheduled
    messages

  • Contact
    management

  • Analytics and
    reporting

  • Unsubscribe
    links

  • Two-factor
    authentication

  • Single sign-on
    (SSO)

See all messaging features

We play nice with others

Salesforce

Mercury SMS provides Salesforce users the ability to send individual or bulk SMS messages to Leads and Contacts.

Construct your messages ad-hoc, or select a template with personalised fields. You can even set up automatic messages, such as a welcome text to new leads.

Zapier

Zapier is an integrations tool that connects MessageMedia to over 2000 applications to send or receive automated SMS.

The workflow for building Zaps is simple; you choose a trigger, like receiving an email in Gmail, then choose an action, such as sending an SMS notification.

HubSpot

Integrate SMS into your HubSpot CRM to send SMS messages to engage leads, send meeting reminders, and automate follow up processes to help increase conversions.

Send personalised marketing campaigns — promotional SMS have an average of 23% conversion rate!

Adobe Campaign

Our Adobe Campaign integration is a marketing automation tool designed to deliver personalised campaigns through multiple channels. Combining email and SMS, marketing and sales teams can create richer customer journeys.

Automate text messaging, create SMS templates, send bulk messages, and create automatic replies.

Netsuite

Deliver real-time conversations and large campaigns via two-way messaging without leaving the NetSuite platform.

Send to a single recipient or to a list. Use pre-built message templates, or use NetSuite workflows to trigger SMS messages.

Shopify

Add SMS to Shopify to put your store at your customers’ fingertips and never miss the opportunity to cut through again!

Recover abandoned carts with time-limited checkout discounts and win back more customers with personalised broadcasts.
View integrations

Success stories

Our customers have saved time, boosted ROI, and reached larger audiences by adding SMS as a communication channel.

How Vinomofo achieved 120x ROI with MessageMedia and HubSpot
Read our case studies

Why MessageMedia

With 20 years of messaging experience, our trusted messaging experts support customers across every industry. We know the challenges your business faces and how to solve them.

Best-in-class platform

  • Support for over 160 characters
  • Tailored for any use case
  • Best gateway and API in the industry

Proven and trusted expertise

  • 20 years' industry experience
  • Over 65,000 customers globally
  • Experts who understand your needs

Most connected partner

  • Direct links to carriers
  • On-shore delivery
  • Over 85 third-party integrations

24/7 customer support

  • Global team available 24/7
  • Live chat, email, or phone support
  • Free phone support 5 days until late

Frequently asked questions

We are partnered with over 85 integrations so that you can send SMS from a tool you are already comfortable using. Some of our popular SMS integrations are HubSpot, Shopify, Salesforce, and Netsuite. Explore our integrations marketplace.

We have different Sender ID options to suit your needs. We’ll let you use our rotary shortcode at no extra charge, which allows you to send and receive text messages. You can also lease your own dedicated short code (normally 4 digits long) to help customers recognise you. Learn how to choose the best option for your business.

Note that if you are sending marketing messages, or very high volumes, you will need to apply for a dedicated short code. A shared rotary number is not allowed.

A standard SMS credit is 160 characters, including spaces. An emoji counts as two characters. If your message contains Unicode or emoji, the character limit drops from 160 down to 70 characters. For more on this, check out our infographic.

When you sign up for a free trial, you’ll be able to log in to our online messaging hub to explore the inbox, features, automations, templates and more. You’ll also get 25 SMS credits to try sending and receiving text messages yourself.

We offer a range of pricing plans, including Basics, Conversations, and Pro. If you need to send high volumes, ask us about advanced or custom plans. Our SMS experts will help you find the best option for your business.

Very easy to use. This web-based SMS application keeps messages well organised and easy to access. Copies are sent to my email so I don't miss anything
when I'm not logged in

Austin Health

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