AU
NZ
UK
USMessaging / SMS
Reliably reach anyone via their mobile phone number
Get started quickly by sending SMS messages via our web portal or integrate SMS into your everyday activities via our world-class APIs. SMS is low-cost and has higher read rates than any other channel.
Bulk SMS
Send up to a million messages with a single click via our robust web platform or APIs. Over 90 percent of messages are read within 90 seconds.
Two-way SMS
Send and receive messages globally, receiving replies directly via our web portal or webhook notifications to your business applications.
Email to SMS
Send and receive SMS within your email application. Get started immediately by adding your company’s email domain.
90%
messages read within 90 seconds
47
number of times we check our
phones each day
4.92b
mobile users globally
Instant and timely engagement with your customers
Our SMS service gets the right message to your target customer groups in
real-time to achieve valuable business outcomes. Popular use cases include:
- Alerts and notifications
- Appointments
- Billing and payments
- Business communications
- Competitions
- Customer campaigns
- Marketing campaigns
- Staff rostering
Measure the success of your messages
You need an SMS service provider that gives you the capacity to track delivery performance and response rates via reporting and analytics. Advanced filters and metadata let you run reports on what matters most to you.
Tap into your customers' preferences
Customers now prefer to deal with businesses via mobile communications and texting is one of the most popular mobile activities today. Reach your customers the way they want to be reached.
- 75% of millennials prefer text to calling
- 70% of consumers prefer SMS as a contact method
SMS Features
Short URLs
Short URLs reduce your cost of messaging send and improve the appearance of your messages.
View featureText-to-voice
Text-to-voice automatically converts text messages into voice, so your audience gets the message.
View featureWeb SMS
Web SMS allows you to send text messages from any computer that has an internet connection – no software required.
View featureLookups
Don’t pay for undelivered messages. Clean up your database with lookups to remove invalid numbers.
View featureTwo-way SMS
Receive replies back to your application, follow up on responses with ease, and track who has responded and when.
View featureEmail to SMS
Send messages via your existing email program with no need for additional software.
View featureWebhooks
Webhooks allows your application to receive real-time notifications of messaging events that occur on the MessageMedia platform.
View featureSecure webhooks
Ensure information is coming from verified sources and protect your system from unwanted data.
View featureDedicated numbers
Build trust with your recipients by sending all your messages from a single number.
View featureOptimised routing
Continuous monitoring of carrier networks with automatic alternate routing in the event of outage or failure.
View featureHigh speed
Thousands of messages processed per second with 95 percent of messages delivered within two seconds.
View featureTemplates
Save time by writing your message once, saving, and then re-using it as often as you need.
View featureScheduling
Schedule your message and our SMS platform will deliver it at the selected time and date.
View featureSocial sending
Avoid accidentally disturbing customers out of hours and limit messaging to between 8:00 am and 6:00 pm.
View featureDeduplication
Ensure your business does not send duplicate messages to the same customer
View featureCharacter conversion
Automatically remove special characters that can result in excessive charges and garbled messages.
View featureSubaccounts
Organise your users or application usage into subaccounts to manage multiple locations or applications at once.
View featureKeyword auto responses
Configure basic text-based workflows, allowing you to respond and handle text messages that contain specific keywords.
View featureMetadata
Metadata adds data to messages that can be interpreted and processed to reveal more information about the message.
View featureLong messages
When 160 characters isn’t enough, long messages means you can include all the information you need.
View featureInternational SMS and global reach
MessageMedia is connected with global carriers around the world, so you can send international SMS to anyone.
View featurePersonalisation
Personalise your messages to customers for a friendlier impression using mail merge style.
View featureDelivery receipts
Track your SMS messages and understand delivery status in real-time through our visual reporting.
View featureCase Studies
Monkey Software and integrated SMS streamlines communications
Integrated SMS capability streamlines customer communication for appointment confirmation, customer service and marketing.
Read more
Better communication between property managers and tenants
SMS integration encouraged clients to utilise the automated SMS platform in numerous ways, making tasks much quicker and more efficient.
Read more
RACV members enjoy the benefits of SMS
SMS for online booking confirmation for RACV clubs and resorts helps reduce no-shows and latecomers.
Read moreUse cases
Appointment reminders
Missed appointments lose revenue, so ensure maximum attendance by confirming attendance beforehand via SMS.
Read more
SMS alerts and notifications
Keep everyone informed – staff, customer or teams – instantly and reliably with messages that get through at the right time, every time.
Read more
SMS for insurance
Improvements to your marketing strategy, operational efficiency and customer service via SMS can really improve the bottom line.
Read more
