Legal documents

Terms of Service


Part A – Customer Terms Your Contract with Us Your Customer Contract ‘We’ and ‘Us’ refers to MessageMedia, USA, Inc. of 461 Pacific Avenue, San Francisco, CA 94133 (“MessageMedia”). (a) We supply Services to you under your Customer Contract. Your Customer Contract comprises: (i) your Application Form; (ii) the terms of your Plan; (iii) these […]

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Short Code Program Terms and Conditions


MessageMedia provides the following standard-rate interactive SMS programs on behalf of a number of corporate clients. The programs work with the following carriers: AT&T, Sprint, Boost, Verizon Wireless, U.S. Cellular, Cellular One, and T-Mobile®, MetroPCS®. Msg&Data rates may apply. These Short Codes and their corresponding programs are: 88794: Customer Marketing Alerts – 1 msg/day 81593: […]

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Service Level Agreement and Technical Support


Introduction The purpose of this Service Level Agreement (’SLA’) is to demonstrate MessageMedia’s commitment to providing 99.95 percent uptime of our Standard Rate SMS Services as set forth below. This SLA is incorporated into, and made a part of, that certain Service Agreement (defined in Section 6) entered into between Customer and MessageMedia. The remedies […]

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Privacy Policy


About Us This Privacy Policy is issued by MessageMedia, USA, Inc. of 461 Pacific Avenue, San Francisco, CA 94114 (“MessageMedia”). Introduction This Privacy Policy explains what kinds of personal information we collect from you when you use our services, how we use your personal information, who we might share information with (including when we might send […]

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GDPR Compliance


1. GDPR Compliance MessageMedia will be compliant with the requirements of the GDPR at the time of its commencement in May 2018. In preparation for the commencement of GDPR, MessageMedia has undertaken a review of its data collection, storage and security arrangements and has implemented various system changes to reflect the data security and privacy […]

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Acceptable Use Policy


MessageMedia’s Acceptable Use and Anti-Spam Policy (“AUP”) sets forth MessageMedia’s requirements for our partners, resellers and customers (collectively, “Customers”) with respect to acceptable and unacceptable practices using MessageMedia services, connections or facilities.  The AUP includes requirements that Customers comply with all applicable laws, as well as relevant industry guidelines when using our services.  The AUP also includes […]

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