Legal documents

Customer Terms

These terms and conditions apply to all US customers that signed up to the MessageMedia service from August 16, 2021 Part A – Customer Terms Your Contract with Us Your Customer Contract ‘We’ and ‘Us’ refers to MessageMedia, USA, Inc. of 2625 Alcatraz Ave. #292, Berkeley, CA 94705 (“MessageMedia”). (a) We supply Services to you […]

Terms of Service

Part A – Customer Terms Your Contract with Us Your Customer Contract ‘We’ and ‘Us’ refers to MessageMedia, USA, Inc. of 2625 Alcatraz Ave. #292, Berkeley, CA 94705 (“MessageMedia”). (a) We supply Services to you under your Customer Contract. Your Customer Contract comprises: (i) your Application Form; (ii) the terms of your Plan; (iii) […]

Privacy Policy

Privacy Policy Last Updated: 15th Feb 2021 This Privacy Policy is issued by MessageMedia, USA, Inc. of 2625 Alcatraz Ave. #292, Berkeley, CA 94705 (“MessageMedia”). California residents may have additional privacy rights regarding the collection and sale of their personal information. Please see our CCPA Addendum for more information. 1. Introduction This Privacy Policy explains what […]

Standard Contractual Clauses

Model Clauses applicable to EU MessageMedia Customers prior to 27 September 2021 and all UK customers. Controller to Processor Clauses which apply to EU MessageMedia Customers who signed up on and from 27 September 2021. Processor to Processor Clauses which apply to EU MessageMedia Customers who signed up on and from 27 September 2021.

Service Level Agreement and Technical Support

Introduction The purpose of this Service Level Agreement (’SLA’) is to demonstrate MessageMedia’s commitment to providing 99.95 percent uptime of our Standard Rate SMS Services as set forth below. This SLA is incorporated into, and made a part of, that certain Service Agreement (defined in Section 6) entered into between Customer and MessageMedia. The remedies […]

Acceptable Use Policy

MessageMedia’s Acceptable Use and Anti-Spam Policy (“AUP”) sets forth MessageMedia’s requirements for our partners, resellers and customers (collectively, “Customers”) with respect to acceptable and unacceptable practices using MessageMedia services, connections or facilities. The AUP includes requirements that Customers comply with all applicable laws, as well as relevant industry guidelines when using our services. The AUP also includes […]

MessageMedia Security Statement

Compliance and standards MessageMedia hosts our core web portal platform on infrastructure provided by Amazon Web Services (AWS). We build on Amazon to ensure our infrastructure is compliant with a number of requirements including ISO 27001, HIPAA and SOC2. A full list of compliance standards is available in the AWS Security and Compliance Whitepaper. MessageMedia […]

Supplier Code of Conduct

1. Overview This Supplier Code of Conduct applies to Message4U Pty Ltd t/a MessageMedia and its subsidiaries (“MessageMedia”, “we” or “us”). The purpose of this Code of Conduct is to: ensure that each of our suppliers (i.e. any entity who does business with any company or division of MessageMedia including any vendor or business partner) […]

MessageMedia Whistleblower Policy

The Corporations Act 2001 (Cth) and the Taxation Administration Act 1953 (Cth) provide protections for whistleblowers (Whistleblower Protection Scheme). The Whistleblower Protection Scheme was amended in 2019 and as a result, the Company has published this Policy. 1. Aim Message4U Pty Ltd (the “Company”) is committed to transparency and to building an environment in which […]

Copyright Infringement Policy

MessageMedia takes compliance with copyright right laws seriously. MessageMedia’s customer contract terms and conditions oblige every customer not to use our facilities for unlawful purposes, including copyright infringement. Our terms entitle us to terminate a customer’s account if the customer breaches them. This is our policy regarding customers who repeatedly commit copyright infringement. We reserve […]

Short Code Program Terms and Conditions

MessageMedia provides the following standard-rate interactive SMS programs on behalf of a number of corporate clients. The programs work with the following carriers: AT&T, Sprint, Boost, Verizon Wireless, U.S. Cellular, Cellular One, and T-Mobile®, MetroPCS®. Msg&Data rates may apply. These Short Codes and their corresponding programs are: 88794: Customer Marketing Alerts – 1 msg/day 81593: […]

CCPA Addendum

CCPA Addendum Effective Date: 1 January 2021 Last Reviewed on: 1 January 2021 This Addendum supplements the MessageMedia Privacy Policy as well as any other agreement you have with us, such as the MessageMedia Terms of Service or other agreement for the use of our services. Any terms we use in this Addendum that are not […]