AU
US
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International Sending Policy
Introduction As part of an ongoing approach to protect consumers from fraudulent and malicious SMS, regulators around the world are introducing certain requirements on messages. In some regions, this includes a requirement to register Sender IDs. The purpose of this International Sending Policy is to enable you to have a better understanding of those requirements […]
Read moreSub Processors
Sub Processor Name Sub-processor address Purpose of Data Processing Types of Data Processed Telstra Australia Transmitting Messages to end users Message content, phone numbers, related metadata Optus Australia Transmitting Messages to end users Message content, phone numbers, related metadata Vodafone Australia Transmitting Messages to end users Message content, phone numbers, related metadata Pivotel Australia Transmitting […]
Read moreCustomer Terms
Part A – Customer Terms Your Contract with Us Your Customer Contract ‘We’ and ‘Us’ refers to MessageMedia, USA, Inc. of The Lab, 2420 17th St, Denver, CO 80202 (“MessageMedia”). We supply Services to you under your Customer Contract. Your Customer Contract comprises, in order of precedence from highest (i) to lowest (v): (i) your […]
Read moreProducts Terms and Conditions
The following terms and conditions apply to additional services you may purchase from MessageMedia from time to time. These terms form part of your Customer Contract as defined in our Customer Terms at https://messagemedia.com/us/legal/terms-of-service/. Social channels Social channels These Social Channel Terms and Conditions (“Supplement”) are part of an agreement for certain MessageMedia services (“Agreement”) […]
Read morePrivacy Policy
Privacy Policy Last Updated: 6th Sep 2022 This Privacy Policy is issued by MessageMedia, USA, Inc. of The Lab, 2420 17th St, Denver, CO 80202 (“MessageMedia”). California residents may have additional privacy rights regarding the collection and sale of their personal information. Please see our CCPA Addendum for more information. 1. Introduction This Privacy Policy explains […]
Read moreStandard Contractual Clauses
Model Clauses applicable to EU MessageMedia Customers prior to 27 September 2021 and all UK customers. Controller to Processor Clauses which apply to EU MessageMedia Customers who signed up on and from 27 September 2021. Processor to Processor Clauses which apply to EU MessageMedia Customers who signed up on and from 27 September 2021.
Read moreService Level Agreement and Technical Support
Introduction The purpose of this Service Level Agreement (’SLA’) is to demonstrate MessageMedia’s commitment to providing 99.95 percent uptime of our Standard Rate SMS Services as set forth below. This SLA is incorporated into, and made a part of, that certain Service Agreement (defined in Section 6) entered into between Customer and MessageMedia. The remedies […]
Read moreAcceptable Use Policy
MessageMedia’s Acceptable Use and Anti-Spam Policy (“AUP”) sets forth MessageMedia’s requirements for our partners, resellers and customers (collectively, “Customers”) with respect to acceptable and unacceptable practices using MessageMedia services, connections or facilities. The AUP includes requirements that Customers comply with all applicable laws, as well as relevant industry guidelines when using our services. The AUP also includes […]
Read moreData Protection Agreement
Date of release: 5 July 2022. This Data Protection Agreement (“DPA”) becomes effective the date both parties execute a copy of this DPA. Customer shall make available to MessageMedia and Customer authorizes MessageMedia to process information including personal data for the provision of the Services under the Agreement. The parties have agreed to enter into […]
Read moreMessageMedia Security Statement
MessageMedia Security Statement Compliance and standards MessageMedia hosts our core web portal platform on infrastructure provided by Amazon Web Services (AWS). We build on Amazon to ensure our infrastructure is compliant with a number of requirements, as AWS is accredited with the following assurance programs/standards: including ISO 27001, HIPAA and SOC2. A full list of […]
Read moreSupplier Code of Conduct
1. Overview This Supplier Code of Conduct applies to Message4U Pty Ltd t/a MessageMedia and its subsidiaries (“MessageMedia”, “we” or “us”). The purpose of this Code of Conduct is to: ensure that each of our suppliers (i.e. any entity who does business with any company or division of MessageMedia including any vendor or business partner) […]
Read moreMessageMedia Whistleblower Policy
The Corporations Act 2001 (Cth) and the Taxation Administration Act 1953 (Cth) provide protections for whistleblowers (Whistleblower Protection Scheme). The Whistleblower Protection Scheme was amended in 2019 and as a result, the Company has published this Policy. 1. Aim Message4U Pty Ltd (the “Company”) is committed to transparency and to building an environment in which […]
Read moreCopyright Infringement Policy
MessageMedia takes compliance with copyright right laws seriously. MessageMedia’s customer contract terms and conditions oblige every customer not to use our facilities for unlawful purposes, including copyright infringement. Our terms entitle us to terminate a customer’s account if the customer breaches them. This is our policy regarding customers who repeatedly commit copyright infringement. We reserve […]
Read moreShort Code Program Terms and Conditions
MessageMedia provides the following standard-rate interactive SMS programs on behalf of a number of corporate clients. The programs work with the following carriers: AT&T, Sprint, Boost, Verizon Wireless, U.S. Cellular, Cellular One, and T-Mobile®, MetroPCS®. Msg&Data rates may apply. These Short Codes and their corresponding programs are: 88794: Customer Marketing Alerts – 1 msg/day 81593: […]
Read moreCCPA Addendum
CCPA Addendum Effective Date: 1 January 2021 Last Reviewed on: 1 January 2021 This Addendum supplements the MessageMedia Privacy Policy as well as any other agreement you have with us, such as the MessageMedia Terms of Service or other agreement for the use of our services. Any terms we use in this Addendum that are not […]
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