Legal documents

Summary of Changes

Important: We’ve updated our Terms and Conditions From 11 October 2023, the terms within your Customer Contract will change. The updated terms will replace all previous versions where we have the right to update those terms from time to time. If you have a separate agreement with us for the use of our Services, these […]

International Sending Policy

Introduction As part of an ongoing approach to protect consumers from fraudulent and malicious SMS, regulators around the world are introducing certain requirements on messages. In some regions, this includes a requirement to register Sender IDs. The purpose of this International Sending Policy is to enable you to have a better understanding of those requirements […]

Sub Processors

This page provides information about the sub-processors that we have engaged in accordance with your Customer Contract to provide processing activities on customer data on behalf of our customers. We will update this page at least 10 days before engaging a new sub-processor, and if you subscribe for updates through the subscription mechanism at the […]

Privacy Policy

This Privacy Policy is issued by Message4u Pty Ltd (ABN 16 095 453 062) of Level 24, 367 Collins Street, Melbourne, Victoria, Australia 3000 (“Sinch MessageMedia”) and applies to its subsidiaries MessageMedia U.S.A., Inc. (Colorado Corp No. 20211959186) and MessageMedia Europe Limited (UK company number 3771735) 1. Introduction The protection of privacy of those using our […]

SLA and Technical Support

Introduction The purpose of this Service Level Agreement (’SLA’) is to demonstrate MessageMedia’s commitment to providing 99.95 percent uptime of our Standard Rate SMS Services as set forth below. This SLA is incorporated into, and made a part of, that certain Service Agreement (defined in Section 6) entered into between Customer and MessageMedia. The remedies […]

Acceptable Use Policy

This Acceptable Use Policy (AUP) is designed to enable you to have a better understanding of what is and is not acceptable when using our Services and any Facilities we provide, and to help you get the best out of our website/s and Services. The requirement to comply with this AUP is part of our […]

Data Protection Agreement

Date of release: 5 July 2022. This Data Protection Agreement (“DPA”) becomes effective the date both parties execute a copy of this DPA. Customer shall make available to MessageMedia and Customer authorises MessageMedia to process information including personal data for the provision of the Services under the Agreement. The parties have agreed to enter into […]

MessageMedia Security Statement

MessageMedia Security Statement Compliance and standards MessageMedia hosts our core web portal platform on infrastructure provided by Amazon Web Services (AWS). We build on Amazon to ensure our infrastructure is compliant with a number of requirements, as AWS is accredited with the following assurance programs/standards: including ISO 27001, HIPAA and SOC2. A full list of […]

Supplier Code of Conduct

1. Overview This Supplier Code of Conduct applies to Message4U Pty Ltd t/a MessageMedia and its subsidiaries (“MessageMedia”, “we” or “us”).The purpose of this Code of Conduct is to: ensure that each of our suppliers (i.e. any entity who does business with any company or division of MessageMedia including any vendor or business partner) (a […]

MessageMedia Whistleblower Policy

The Corporations Act 2001 (Cth) and the Taxation Administration Act 1953 (Cth) provide protections for whistleblowers (Whistleblower Protection Scheme). The Whistleblower Protection Scheme was amended in 2019 and as a result, the Company has published this Policy. 1. Aim Message4U Pty Ltd (the “Company”) is committed to transparency and to building an environment in which […]

Copyright Infringement Policy

MessageMedia takes compliance with copyright right laws seriously. MessageMedia’s customer contract terms and conditions oblige every customer not to use our facilities for unlawful purposes, including copyright infringement. Our terms entitle us to terminate a customer’s account if the customer breaches them. This is our policy regarding customers who repeatedly commit copyright infringement. We reserve […]

Short Code Programs

MessageMedia provides the following standard-rate interactive SMS programs on behalf of a number of corporate clients. The programs work with the following carriers: AT&T, Sprint, Boost, Verizon Wireless, U.S. Cellular, Cellular One, and T-Mobile®, MetroPCS®. Msg&Data rates may apply. These Short Codes and their corresponding programs are: 88794: Job Alerts – 10 msgs/week 81593: Reminder […]