Twilio is shutting down Zipwhip SMS software: What does this mean for your business?
Twilio acquired Zipwhip in July 2021, leaving approximately 30,000 customers unsure of their future with the two companies.
Recently, Twilio announced it will discontinue the Zipwhip software for all customers. When the software shuts down, all text histories and contacts for Zipwhip customers will be lost.
Although Zipwhip hasn’t announced an official end date, they advise customers to “ensure your 2022 planning includes updating your business texting communications platform”. So if your organisation is currently using Zipwhip, you now need to find a new provider.
Zipwhip has announced their cancellation policy remains the same, so customers should review their contract for specific information on how to cancel their service. Additionally, Zipwhip customers will no longer be able to add phone lines or downgrade their existing system.
MessageMedia is a leading SMS provider
If you’re a Zipwhip customer, MessageMedia is the best option for your business moving forward. We offer an easy and engaging global messaging solution and over 20 years of experience with 65,000+ customers worldwide. Our platform provides the same features your team knows about from Zipwhip plus so much more.
Additional features Zipwhip customers get with MessageMedia
- Mobile landing pages:
Send media-rich content to your customers with engagement tracking and analytics for each click. Each mobile landing page element can be personalised for every recipient in your bulk SMS campaign. Simply select one of our many engaging templates, customise the content — upload your own images, choose colours, and change fonts using our simple web interface — attach your recipient list, and you’re on your way.
- Chatbox to SMS:
Like live chat, Chatbox to SMS is a widget you place on your website. But unlike live chat, Chatbox to SMS allows your team to continue conversations with customers on their mobile phones, after they’ve closed their browser.
- Short trackable links:
Automatically shorten a website URL in your text message to just 22 characters and save SMS characters. Short trackable links are unique for each contact, even with bulk SMS, which allows you to see exactly who clicked — or didn’t — and either follow up or export a report.
Separate your phone numbers, usage, and application settings with subaccounts, while still accessing one comprehensive overview of all your messaging activity. Subaccounts are particularly useful for businesses with multiple departments or those running multiple campaigns with separate accounts or applications.
We’ll strive to make your transition from Zipwhip to MessageMedia as seamless as possible. Our team of SMS experts is available 24/7 and will get you up and running in less than a day.
MessageMedia also integrates directly with essential CRM, ERP, marketing automation, and eCommerce solutions, like HubSpot, NetSuite, Salesforce, Shopify, and many more. You can check out all of our technology integrations here. In addition, we offer plug-and-play, native integrations, and connectors, so you can text-enable your existing software tools without adding to your tech stack.
But don’t take our word for it
At MessageMedia, we help organisations make better connections by creating mobile experiences people love. That’s why over 95% of our customers stick with us over time, because the solutions and support we provide are too valuable to lose.
Here’s what some of our customers have to say about our messaging solutions.
MessageMedia saved hours and decreased ‘no shows’ by as much as 25%. Financially, we are truly thankful.IT Manager, Just Better Care Australia
By using SMS to remind clients of payments, there has been a 66% increase in clients making on-time payments.Jacaranda Finance
If it’s urgent, send it via SMS. It doesn’t have to be an emergency, but if it’s time-sensitive, an SMS is best. SMS is personal, immediate, and prompts action. This communication path with parents is incredibly important.David Eedle, Co-founder and CTO, EdSmart
Next steps and further reading
To learn more about finding a Zipwhip alternative and see how easy the transition to MessageMedia can be, contact our team of specialists for a quick demo.
For additional information, explore these helpful resources:
- Check out the features of our platform
- Learn more about mobile landing pages
- Browse our resource library for tips & tricks on SMS
For more information on the Zipwhip texting shutdown, read their official announcement.