Support Log in

Mercury SMS for Salesforce

Take control of your business messaging by communicating directly from your Salesforce platform

Get the app Book a demo

Send SMS to customers

Deliver a bulk SMS to a list view or campaign members. Use merge fields to personalize the communication to each recipient.

Follow up with leads

Send SMS messages to your prospects and customers from within Salesforce. Keep track of messages in your activity history.

Send reminders to clients

Build your library of SMS templates and keywords. Templates can include merge fields and sent automatically via Workflow Rules.

Messaging on another level

Effortlessly send a Salesforce SMS message to an individual, a group of leads, contacts, campaign members, or even via a Workflow Rule. Apply a personal touch to each message or plan ahead and set up automatic communications, so you never miss an opportunity to reach a client.

Our clients wanted a robust, easy to use, flexible SMS system integrated into their org. We had tried a number of solutions and then found Mercury.
Easy to use, flexible and robust. It's so good that we're not only implementing it for our client, but we're also using it ourselves!

John Dray, CEO at Cloud Genius Ltd

The key features

SMS templates

Build a library of SMS templates to use throughout Salesforce. You can include merge fields in your templates and send automatically via Workflow Rules.

SMS keywords

Automatically create or update records when an inbound SMS message matches a keyword. When you get a keyword match, you can create leads, cases, campaign members, or carry out field updates.

SMS inbox

Keep on top of all your inbound messages via the SMS inbox. See them appear in real time and click through to the records to respond.

Automate your outbound SMS

Send your text message as an automated action with a Workflow Rule. For example, automatically send a welcome message when a new contact is created and a mobile number is added.

Message feed

Communicate with your prospects and customers in ‘real time’ via the message feed as if you were texting on your mobile device.

Ways to use

Outbound SMS

Send SMS messages to your prospects and customers from within Salesforce.com. Keep track of all your messages in your activity history.

Inbound SMS

Let your prospects and customers contact you via SMS and MMS. The details of all messages will be logged directly in Salesforce as part of your activity history.

Bulk messaging

Deliver a bulk SMS to a list view or campaign members. Use merge fields to personalize the communication to each recipient.

Opt-out management

Recipients can reply STOP at any time to automatically opt out of receiving future messages. Keep your mailing list up to date with no internal admin effort.

Looking for support?

If you'd like to view our user guide, watch training videos, or find information on release notes, click onto our support site and find everything you need. If not, don't hesitate to contact us and our team of experts will be glad to assist.

Support and documentation

The pricing

Access Mercury SMS within Salesforce for $12 per user per month (minimum five seats). To get started with sending SMS, simply add on a messaging plan that suits your business.

Mercury SMS provides you with all the text messaging capability you'll need within Salesforce — all features come 'out of the box' regardless of license volumes or messaging plan.

Get the app

Paid monthly

^$ 12
PER MONTH / USER

Paid annually

^$ 10
PER MONTH / USER