Two-Way SMS

Chat with your customers in the channel they love.

Easily send and receive text messages, and keep track of your conversations. All in one place.

Woman at a hotel check in desk with Two-way conversation SMS bubble examples floating around her.


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Put a smile on customers’ dials.

Get back to customers quickly using a familiar mobile number, which they can save to easily reach you next time.

Stay on top of every conversation.

Using the shared conversational inbox, your whole team can track customer conversations and respond to urgent enquiries.

Lighten your team’s load.

Save time by setting up keyword-based rules to trigger automated replies, and use templates for quick and easy responses.

The return on investment is amazing. It’s such a small price per text message, when you think about it, but we’ve been using them to get $90-$100 transactions. It’s just been really successful.

Wendy Faire, Marketing Manager, Coffex Coffee Pty Ltd

Two-way SMS builds stronger customer connections. Here’s how.

Chat in the moment that matters.

Your customers don’t want to wait around for an answer. With automated responses, rules, and templates, you can respond in an instant (and keep everyone happy).

Make it part of the bigger picture.

Create connected conversations by seamlessly integrating two-way SMS with your favourite platforms, or use our messaging inbox. Too easy.

Keep every convo super-secure.

Have your two-way text chats from a secure, reliable, and airtight gateway. It means your customers’ data stays safe. And it means you stress less.

Want to see for yourself?


Try two-way texting your customers with all this.

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Illustrated phone with an appointment reminder text message example
Illustrated phone with an appointment reminder text message example

See how others are taking off with two-way texting.

“It was a no-brainer.”

Roth Living increases customer satisfaction and saves colleagues’ time with two-way SMS.

“SMS marketing is a win.”

Blue Rock uses SMS to improve their client’s marketing campaigns and customer support.

Triple win: service, tech and price.

Fin365 gets better data flow, tracks comms, and boosts engagement with integrated SMS.


In Australia, we recommend you sign up for a dedicated phone number to send and receive texts. In the US, you can use toll-free numbers, 10-digit long codes, and short codes. An SMS alpha tag won’t cut it — your customers can’t reply to one of these.

For sure. It’s easy to integrate our text messaging service into the tools you already use, like HubSpot and Shopify. Learn more in our integrations marketplace.

It’s the million-dollar question (not really … it’s only a fraction of that). For the low-down on costs, visit our pricing page.