SMS for
customer support

Enhance your end-to-end customer experience with SMS conversational messaging

Faster outcomes

SMS messages are opened faster and more often to help resolve issues faster

Manage multiple chats

Boost productivity with two-way SMS so customers can respond on their time

Effective workflow management

Handle enquiries with text-based workflows that reduce call queues

How using SMS for customer support can benefit your business

Integrate and automate to redirect inbound enquiries and send support ticket updates and communicate better with your customers

  • Contact centres

    Adopt a multi-channel service model as an efficient and convenient way to handle customer enquiries and create better experiences.

  • Transport and logistics

    Provide customers with proactive communication about any upcoming deliveries, including authority to leave messages and delivery confirmations.

  • Hospitality and travel

    Establish a single point of contact so any staff member can quickly answer questions or issues that guests may have with bookings or reservations.

  • Insurance

    Resolve insurance claims faster and send convenient claim-in-progress updates for better customer service.

Blogs

The mother of all Mother’s Day SMS marketing guides for 2020 (COVID-19 edition)

It’s 2020 and Mother’s Day is here yet again! This day is a reminder of how much our mums mean…

What Coronavirus has taught us about preparing for future business continuity 

We’ve all heard the phrase, ‘hindsight is 20/20.’ When COVID-19 unexpectedly arrived, it suddenly and unwittingly exposed the weaknesses in our soft commercial underbelly. That is, our inability…

COVID-19: How schools and educators can use SMS in a wide range of communications

When school returned in January, many educational providers such as schools, tertiary institutions and early childhood learning centres weren’t planning to dealt with the new…

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The easiest way to send engaging
messages to your customers

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