Mercury SMS for Salesforce | Sinch MessageMedia Australia

Why use Sinch SMS for Salesforce?

Easy to use and implement

Start sending within minutes of setup. Sinch SMS integrates natively into Salesforce – no need to learn another platform.

Customer data in one place

See your SMS and WhatsApp messages directly within Salesforce. Have a single customer view with message activity on contact records.

Automate workflows and save time

Drive conversions with less effort using automated SMS in Flows. Be efficient with a personalized templates library.

Stay on top of conversations

Keep contacts engaged with real-time replies via the message feed. Get pop-up notifications of incoming messages.

From SMS marketing campaigns to appointment reminders, find out why our customers choose Sinch SMS for Salesforce.

“It’s kind of crazy to me when I realize how much of this was just being done manually, and the hours that was taking for clinic people and our call center and our accounts receivable team. And now it’s automated and that’s great.”

Debbie J.

Senior Salesforce Administrator, Milan Laser

The best bits of our native Salesforce SMS integration.

Know your customers

Single Customer view with message activity on contact records

Unlock AI capabilities

Leverage the power of Agentforce, unlocking the power of AI to do more with less.

Convert with less effort

Drive conversions with less effort using automated SMS Flows

Efficient operations

Create efficiencies with a personalized templates library. Easily reach the right contacts and leads with Bulk SMS messaging, campaign records, reports and lists

Have actual conversations

Connect in real-time using two-way SMS & WhatsApp in Salesforce where customers can initiate and reply to your messages all on one contact record.

Automatic data entry

Smart keyword handling updates records automatically, eliminating manual data entry.

How businesses leverage automated SMS capabilities in Salesforce.

Sales & Lead Nurturing

Convert prospects with timely automated SMS communications integrated directly into your Salesforce Flows. Build personalized campaigns and respond to leads in real-time.

Marketing Campaigns

Create and send bulk SMS campaigns with personalized templates and manage responses with conversational messaging, all within your familiar Salesforce interface.

Up-to-date delivery tracking.

Put customers’ minds at ease with automated SMS delivery tracking. It’s in the little things.

Appointment Management

Reduce no-shows and manage cancellations efficiently with automated SMS reminders for upcoming appointments and events directly from Salesforce.

Dig into more ways to use SMS

Set up Salesforce text messaging in minutes

Our simple, no-code setup gets you up and running with Salesforce SMS, MMS, and WhatsApp fast—with full compliance and optimal delivery rates from day one.

Step 1: Connect your accounts

Install the MessageMedia app from the Salesforce marketplace and authenticate your accounts with one-click integration.

Step 2: Provision your number

Choose from local, toll-free, or short code numbers. We handle carrier registration and verification, with 24/7 support.

Step 3: Build your workflows

Create automated SMS workflows in Salesforce with pre-built templates for common use cases.

Step 4. Launch campaign

Test your setup with a small segment, then scale to your full audience with confidence in delivery and compliance

Looking for support?

Want some help with SMS for Salesforce? Head over to our support site and you should find everything you need.

Get support documentation

Smart Horizons Career Online Education (SHCOE) offers non-traditional students a second chance at high-school graduation. With over 14,000 alumni and even more enrollments, they needed to scale their communication – without losing the personal touch. Now, 80% of their customer comms are via SMS.

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