Messaging / WhatsApp


WhatsApp: The world's most popular messaging app

Resolve queries and answer customer questions instantly with your customers’ preferred messaging app.

SMS Service & SMS Provider - Bulk SMS provider Australia

Alerts

Keep customers informed with urgent updates such as travel itinerary changes, system outages, location-targeted alerts, special deals and more.

SMS Service & SMS Provider - Two-way SMS provider Australia

Notifications

Share information on orders, deliveries, appointments, payments and more on a platform constantly checked by customers.

SMS Service & SMS Provider - Email to SMS global service

Support

Allow customers to initiate in-depth conversations so your support agents can improve troubleshooting and shorten ticket lifespans.

SMS Service & SMS Provider - SMS provider Messagemedia

1.5b

active monthly users
globally

65b

messages sent daily

4.5b

photos shared daily

Link your brand with the world’s favourite platform

The world loves OTT messaging, and our favourite platform is WhatsApp. Take advantage of the ease of signing up for and using WhatsApp, a platform that offers the following:

  • 1.5 billion users
  • Access across any mobile OS, device, and carrier
  • Mobile number as user ID


Pinpoint when messages reach your customer

Be sure that your important communication is reaching its destination. Enjoy complete transparency with valuable message delivery insights that let you know when your message has reached your audience with:

  • Read receipts
  • Real-time delivery

WhatsApp Features


Receive message replies

Receive replies to your messages that surface in the API

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Read receipts 

Find out when your message has been successfully delivered and when your recipients have opened your message. 

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Verified sender

Provide customers peace of mind with clear and authorised verification.

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Rich media

Tell your story visually with high resolution images, videos and GIFs.

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Guided responses

Resolve the customer’s query quickly by guiding the conversation and suggesting possible responses.

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Typing indicators

Keep the conversation flowing naturally by knowing when the other party is typing a reply.

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Personalisation

Personalise your messages to customers for a friendlier impression using mail merge style.

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Ready to go?


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early access program

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