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Messaging / WhatsApp
WhatsApp: The world's most popular messaging app
Resolve queries and answer customer questions instantly with your customers’ preferred messaging app.
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Alerts
Keep customers informed with urgent updates such as travel itinerary changes, system outages, location-targeted alerts, special deals and more.
Notifications
Share information on orders, deliveries, appointments, payments and more on a platform constantly checked by customers.
Support
Allow customers to initiate in-depth conversations so your support agents can improve troubleshooting and shorten ticket lifespans.
1.5b
active monthly users
globally
65b
messages sent daily
4.5b
photos shared daily
Link your brand with the world’s favourite platform
The world loves OTT messaging, and our favourite platform is WhatsApp. Take advantage of the ease of signing up for and using WhatsApp, a platform that offers the following:
- 1.5 billion users
- Access across any mobile OS, device, and carrier
- Mobile number as user ID
What is WhatsApp for business?
Let customers connect in the same way as friends and family with fast, simple, and convenient messaging. WhatsApp enables businesses and customers to connect quickly on a platform they know and trust.
Pinpoint when messages reach your customer
Be sure that your important communication is reaching its destination. Enjoy complete transparency with valuable message delivery insights that let you know when your message has reached your audience with:
- Read receipts
- Real-time delivery
WhatsApp features
Read receiptsÂ
Find out when your message has been successfully delivered and when your recipients have opened your message.Â
View featureVerified sender
Provide customers peace of mind with clear and authorised verification.
View featureGuided responses
Resolve the customer’s query quickly by guiding the conversation and suggesting possible responses.
View featureTyping indicators
Keep the conversation flowing naturally by knowing when the other party is typing a reply.
View featureSMS templates
Save time by writing your message once, saving, and then re-using it as often as you need.
View featureSMS personalisation
Personalise your messages to customers for a friendlier impression using mail merge style.
View feature
