Blog


SMS/NetSuite integration: Costs are down, customer satisfaction is up

  • 18 June 2019
  • 2 min read

A fast-growing consumer tech product company based in the US was spending a small fortune on customer support, which was outsourced to a third-party contact centre. The vast majority of calls came from customers wondering…
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Why your business needs two-factor authentication

  • 8 April 2019
  • 2 min read

User confidence and security of customer accounts is paramount when it comes to doing business online.

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Healthcare facility cuts agency costs by 20% with SMS

  • 4 April 2019
  • 3 min read

Use SMS for appointment or medication reminders, staff rostering and save revenue.

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International Women’s Day: Ethical AI and gender bias in algorithms

  • 28 March 2019
  • 3 min read

Our International Women’s Day guest tells how implicit biases can taint the purest intentions in tech.

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Choose the right SMS number for the right purpose

  • 25 March 2019
  • 3 min read

Learn how an effective sender name or number can increase the effectiveness of your messaging.

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Integrate SMS and short URLs into your marketing automation

  • 21 March 2019
  • 2 min read

Integrate SMS into your marketing automation for an easy omnichannel solution that delivers results.

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MMS: Everything you need to know about multimedia messaging service

  • 13 March 2019
  • 3 min read

Use visually striking images, GIFs and videos with MMS to stand out from the competition.

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Are your providers keeping your customer data secure?

  • 7 March 2019
  • 3 min read

It’s a good time to reflect on whether you – and your providers – are protecting customer details.

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Short URLs for more cost-effective and professional messages

  • 26 February 2019
  • 3 min read

Our new feature, short URLs, not only reduces sending costs but improves the look of your messages.

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International SMS messaging to expand your business’s global reach

  • 22 February 2019
  • 3 min read

Utilise international SMS to operate 24/7 for customers expecting your availability at all times.

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