Drop no-shows with SMS appointment reminders.
Put the power of SMS to work and watch the number of no-shows drop. Here’s why texting comes out on top for appointment reminders.
FAQs about SMS appointment reminders.
Where can SMS appointment reminders be used?
Any time you make an appointment with a customer or client, you can use SMS to remind them about the upcoming rendezvous.
The obvious examples, like those listed above, are healthcare clinics, hair and beauty salons, and restaurants. If you run a gym and fitness-based business that has one on one sessions with clients, use SMS. If you arrange meetings for your professional services business – like accounting or financial advice – use SMS.
Essentially, if you want people to show up, use SMS.
How can I start sending SMS appointment reminders?
It’s easy. Particularly with a platform like Sinch MessageMedia. With an API or an integration, you can set up automated workflows that are triggered every time you add a new appointment to your system.
For all the nitty-gritty, here’s a detailed support article on setting up appointment reminders using the Messages API.
Are there any legal restrictions or regulations for using SMS for business appointment reminders?
The main thing to remember is that you need to get customers’ consent before you start sending text messages. And don’t forget to provide an easy way for them to opt out, too.
How often should I send SMS appointment reminders?
A good place to start is with one reminder per appointment. But if you find that customers are still forgetting or not turning up, then add a second reminder and a stronger call-to-action. And if they’re still not turning up? Maybe it’s time to start taking deposits when they book.