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SMS for feedback and surveys

Connect with customers, staff and patients through their mobile device to collect feedback fast

Faster feedback

Stay on top of issues with a message-based customer feedback system

Improve responses

Text messages are 5 times more likely to be read and actioned than email

Connect your tools

Integrate with your CRM to create and send personalised satisfaction surveys

How SMS surveys can benefit your business

Understand your customers on their terms by receiving and managing feedback through SMS surveys. It’s the most effective way to collect timely feedback from customers and rapidly resolve issues.

  • Retail and eCommerce

    Improve your customer satisfaction at point-of-sale, post-transaction and post-delivery with surveys via text message. Create loyal customers that return again and again.

  • Hospitality

    Integrate text message surveys to understand how your customer’s experience was with your service and food. Improve your service quality and prompt customers to go online and leave a review.

  • Automotive

    Improve the end-to-end dealer experience and identify customer drop-off points by checking in with customers through the sales and service process by sending surveys to their mobile phone.

  • Government

    You can only manage it if you can measure it, which is why departments and agencies send SMS surveys as a reliable and effective method to measure their service quality.

Blogs

Preparing your contact database

While you might feel ready to send your first SMS, it may be a little early to jump in the…

Get started with bulk SMS marketing (plus infographics) 

For those dipping their toe for the first time into SMS, you’re likely to be using it as a promotional…

What are the business benefits of SMS 

In our previous blog, we discussed the general benefits of SMS, particularly those that are advantageous to you. While we…

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