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SMS for
customer support

Enhance your end-to-end customer experience with SMS conversational messaging

Faster outcomes

SMS messages are opened faster and more often to help resolve issues faster

Manage multiple chats

Boost productivity with two-way SMS so customers can respond on their time

Effective workflow management

Handle enquiries with text-based workflows that reduce call queues

How using SMS for customer support can benefit your business

Integrate and automate to redirect inbound enquiries and send support ticket updates and communicate better with your customers

  • Contact centres

    Adopt a multi-channel service model as an efficient and convenient way to handle customer enquiries and create better experiences.

  • Transport and logistics

    Provide customers with proactive communication about any upcoming deliveries, including authority to leave messages and delivery confirmations.

  • Hospitality and travel

    Establish a single point of contact so any staff member can quickly answer questions or issues that guests may have with bookings or reservations.

  • Insurance

    Resolve insurance claims faster and send convenient claim-in-progress updates for better customer service.


Preparing your contact database

While you might feel ready to send your first SMS, it may be a little early to jump in the…

Get started with bulk SMS marketing (plus infographics) 

For those dipping their toe for the first time into SMS, you’re likely to be using it as a promotional…

What are the business benefits of SMS 

In our previous blog, we discussed the general benefits of SMS, particularly those that are advantageous to you. While we…

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