Take control of your business messaging by communicating directly from your Salesforce platform
Effortlessly send a Salesforce SMS to an individual, a group of leads, contacts, campaign members or even via a workflow rule. Apply a personal touch to each message or plan ahead and set up automatic communications, so you never miss an opportunity to reach a client.
Our clients wanted a robust, easy to use, flexible SMS system integrated into their org. We had tried a number of solutions and then found Mercury.
Easy to use, flexible and robust. So good that we are not only implementing it for our client, we are also using it ourselves!
John Dray, CEO at Cloud Genius Ltd
Build your library of SMS templates to use throughout your solutions. Templates can include merge fields and sent automatically via Workflow Rules.
Automatically create or update records when inbound SMS matches a keyword. You can create leads, cases, campaign members or carry out field updates.
Keep on top of all your inbound messages via the SMS inbox. See them appear in real time and click through to the records to respond.
Send your text message as an automated action via workflow rule. For example, send a template welcome message when a new contact is created and a mobile number is added.
Communicate with your prospects and customers in ‘real time’ via the message feed as if you were texting on your mobile device.
Send SMS messages to your prospects and customers from within Salesforce.com. Keep track of all your messages in your activity history.
Let your prospects and customers contact you via SMS and MMS. The details of all messages will be logged directly in Salesforce as part of your activity history.
Deliver a bulk SMS to a list view or campaign members. Use merge fields to personalize the communication to each recipient.
Recipients can reply STOP at any time to automatically opt out of receiving future messages. Keep your mailing list up to date with no internal admin effort.
If you'd like to view our user guide, watch training videos, or find information on release notes, click onto our support site and you should find everything you need. If not, don't hesitate to contact us and our team of experts will be glad to assist.
Mercury SMS allows your business to communicate like never before. Our SMS Inbox automatically displays inbound messages in real-time and allows you to view and respond to messages right from your console.
Our flexible app allows you to personalise the huge range of features to suit your business and project-by-project needs. You can send offers, follow-ups and appointment reminders automatically, receive opt-out requests, set inbound receiving actions and take advantage of field value merging to add a personal touch to your messages.
Communication tools that work for you
Whether your team makes up a single office or sprawls across the globe, Mercury SMS’s instant messaging, live message feed and automated functions make it easy.
Create a library of templates that your whole team can access. Implement automated inbox sorting and schedule bulk outbound messages that slash your admin time.
Build a strong database of customers and keep them updated and engaged in your business. Our simple opt-out function keeps your database under control and relevant
Forget errors and missing functions. Mercury SMS is native to the Salesforce platform. Fully integrate the app and take advantage of increased productivity and time saved.