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NZSMS for NetSuite
Deliver real-time conversations and large campaigns to your customers and prospects by extending the power of NetSuite
Automate your processes
Initiate SMS conversations using automated workflows, pre-built templates, batch processes or saved searches - all conversation details stored within NetSuite.
Elevate customer experience
Send appointment reminders, status updates and follow-ups to reach customers immediately: 90% of SMS messages are viewed in 90 seconds.
Streamline communication
Create and reuse SMS templates for bulk SMS messages using a mail merge-type functionality for personalisation. Set-up recurring daily/weekly/monthly automations.
Send SMS directly from your NetSuite platform
Send to a single recipient or to a list, with all details tracked in NetSuite’s activity log.
Use pre-built message templates, send ad-hoc messages or use NetSuite workflows to trigger SMS messages.
Coordinate appointments and deliveries
Send and receive text messages to confirm appointments, coordinate field service visits, and validate product deliveries - without the frustration of leaving multiple voicemails or sending emails that are ignored.
Reduce support costs and increase customer satisfaction
Track and document all aspects of the customer journey within NetSuite. SMS-based account management and support results in cost savings of 3x to 10x over phone-based support. SMS communication resolves issues much faster than email
Drive higher lead conversions
Improve engagement and lead conversions by adding SMS. Personalize messages for each recipient with response rates up to 5x greater than email. Notify your field sales reps of incoming leads so they can respond immediately, while interest is high.
Add a picture to convey your message quickly
Send MMS picture messages to grab attention, boost engagement, and give your customers a visual worth 1,000 words. Receiving MMS directly into NetSuite lets your customers get to the crux of the matter swiftly and easily.
SMS with NetSuite for your business
Looking for ways to streamline your business and increase customer engagement?
Delivery notifications/tracking
Keep your customers and clients informed on the status of their deliveries with online tracking and delivery confirmations.
Customer support
Enhance your customer support with two-way conversational messaging that allows customers to get in touch on their terms.
Sales engagement
Use SMS promotions to drive higher engagement from customers, capturing their attention with personalized offers.
IT notifications
Integrate SMS with your existing technology stack and deliver automated IT notifications for more reliable operations.
Looking for support?
If you'd like to view our quick start guide, learn how to send messages to a single recipient or in bulk, or find information on reporting, click onto our support site and you should find everything you need. If not, don't hesitate to contact us and our team of experts will be glad to assist.
Customer case study
Port Network’s NetSuite SMS integration cuts customer support queue time by 50%
Port Networks is a local Internet service provider based in Baltimore, Maryland. They use NetSuite for most of their business operations including their CRM, quotes, order processing, billing, customer support, payment status, service details, and so much more.
In order to really take advantage of text messaging, Hugh wanted a solution that was easily integrated into their NetSuite set of tools. That way, they would always have context and details on each customer whenever they wanted to send, or receive, SMS communications.
