Let every customer feel like they have your undivided attention by personalising your text messages. Use custom fields, which are similar to mail merge.
Send messages to thousands of contacts without sounding disingenuous or generic.
Add customised fields that best suit your purpose. There is no need to re-create spreadsheets over again. If variables change every month, override your last import and add to a saved SMS template.
Two-way SMS allows you to continue conversations. Set up keyword-based auto-replies, so contacts can enjoy a prompt and personal messaging experience.
Stay top of mind by following up customers with special offers, discounts and check-ins. Segment contacts based on past interactions, behaviours and interests to be more engaging.
Tailoring your text messages will take your communication capabilities to the next level. Small touches can make a big difference.
Send direct debit notices or debt collection alerts via SMS. Tailor custom fields to include names, amounts owed and due dates.
Engage prospective and existing customers with personalised SMS campaigns. Segment contacts for even higher engagement.
Impress clients from the beginning of their experience. Give peace of mind by confirming names, dates, times by using merge tags.
Prompt contacts to give feedback via SMS. Include their name, service provided or item purchased, along with a unique survey link.
When it comes to leaving a lasting impact on your customers, a little can go a long way. Including personal touches, such as a friendly greeting and their first name, helps to build brand trust and loyalty. Read our tips on how to customise your SMS messages while saving your business time.
With 20 years of messaging experience, our trusted messaging experts support customers across every industry.
We know the challenges your business faces and how to solve them.
Whether you are sending a single message or a marketing blast, our cloud-based SMS portal makes it simple. Get round-the-clock premium support from our local team.
Our online portal is easy to use and ready for you to start sending SMS messages. Alternatively, choose to connect to an API.
Set up your custom fields, which are also known as merge tags. We’ll fill in placeholders with your data within our web portal.
If needed, set up SMS automations and templates to enhance your workflow. Either way, you are ready to press send.