Wouldn’t you love to create the ultimate travel experience for your customers? Imagine creating a personalised communication journey that is set up once, then automatically sends customised text messages to your guests at various stages of their trip. These messages can send reminders of their upcoming stay, provide local tips, and even measure satisfaction levels during their holiday. All of this is now possible! MessageMedia is excited to announce that we have partnered with HiRUM to deliver better travel experiences though SMS. MessageMedia allows you to easily integrate text messaging into your HiRUM PMS to create an engaging customer experience from the moment of booking.
Automated SMS is a powerful tool for effectiveness and immediacy, and continually outperforms traditional communication methods such as phone calls and emails. With 90% of text messages read within 90 seconds of arrival, your SMS will reach customers instantly on their mobile device – everyone’s ultimate travel companion.
By showing that your services are tailored specifically for consumers, you can provide the standard of personalisation that your guests expect. This level of service can even be provided without consuming precious time and resources, all within the new world of automated technology!
Here are some of the best ways to utilise SMS at your hotel or property:
- Send a reminder two weeks prior to your customers holiday letting them know you are looking forward to their stay at your accommodation. Maybe add some local knowledge of places to visit and experiences in the area
- Two days prior to arrival, the automated message could remind your customer of the address and contact details if any changes are required
- During their stay, send a message to confirm that everything is okay and take the opportunity to ask if they need any further assistance
- After they have checked out, thank them for their stay and ask them to leave a quick review online
Sending a swift personalised SMS will enhance your customer’s experience while building that all-important rapport needed for stays and referrals. With MessageMedia integrated into your HiRUM PMS, you have the ability to communicate better and quicker with your guests.
If you are interested in MessageMedia contact us today!
This article was first published on Hirum.com.