SMS for
customer support

Enhance your end-to-end customer experience with SMS conversational messaging

Faster outcomes

SMS messages are opened faster and more often to help resolve issues faster

Manage multiple chats

Boost productivity with two-way SMS so customers can respond on their time

Effective workflow management

Handle enquiries with text-based workflows that reduce call queues

How using SMS for customer support can benefit your business

Integrate and automate to redirect inbound enquiries and send support ticket updates and communicate better with your customers

  • Contact centres

    Adopt a multi-channel service model as an efficient and convenient way to handle customer enquiries and create better experiences.

  • Transport and logistics

    Provide customers with proactive communication about any upcoming deliveries, including authority to leave messages and delivery confirmations.

  • Hospitality and travel

    Establish a single point of contact so any staff member can quickly answer questions or issues that guests may have with bookings or reservations.

  • Insurance

    Resolve insurance claims faster and send convenient claim-in-progress updates for better customer service.

Blogs

Supercharge your marketing with SMS automation

According to 2019’s State of Marketing Automation report by Social Media Today, 75% of all companies now use marketing automations.…

8 Father’s Day SMS marketing ideas to boost your sales

Regardless of the current pandemic, almost 75% of Americans and Brits are still planning to celebrate Father’s Day. According to…

Messaging 101: What is SMS

If someone wanted to send information to another person with a mobile thirty years ago, they would primarily have used…

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The easiest way to send engaging
messages to your customers

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