SMS for customer support.

Enhance your end-to-end customer experience with SMS conversational messaging.

Image for SMS for customer support.

Icon for Faster outcomes.

Faster outcomes.
SMS messages are opened faster and more often to help resolve issues faster.

Icon for Manage multiple chats.

Manage multiple chats.
Boost productivity with two-way SMS so customers can respond on their time.

Icon for Effective workflow management.

Effective workflow management.
Handle inquiries with text-based workflows that reduce call queues.

How using SMS for customer support can benefit your business.

Integrate and automate to redirect inbound inquiries and send support ticket updates and communicate better with your customers.

Contact centers.

Adopt a multi-channel service model as an efficient and convenient way to handle customer inquiries and create better experiences.

Transport and logistics.

Provide customers with proactive communication about any upcoming deliveries, including authority to leave messages and delivery confirmations.

Hospitality and travel.

Establish a single point of contact so any staff member can quickly answer questions or issues that guests may have with bookings or reservations.


Resolve insurance claims faster and send convenient claim-in-progress updates for better customer service.

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Featured content.

Port Network’s NetSuite SMS integration cuts customer support queue time by 50%.

Port Network’s NetSuite SMS integration cuts customer support queue time by 50%.

Integrating SMS services into their NetSuite hub helped this internet service provider build a better customer experience. Find out how.