SMS messages are opened faster and more often to help resolve issues faster
Boost productivity with two-way SMS so customers can respond on their time
Handle enquiries with text-based workflows that reduce call queues
Integrate and automate to redirect inbound enquiries and send support ticket updates and communicate better with your customers
Adopt a multi-channel service model as an efficient and convenient way to handle customer enquiries and create better experiences.
Provide customers with proactive communication about any upcoming deliveries, including authority to leave messages and delivery confirmations.
Establish a single point of contact so any staff member can quickly answer questions or issues that guests may have with bookings or reservations.
Resolve insurance claims faster and send convenient claim-in-progress updates for better customer service.
By using our messaging platform to send SMS when customers called for emergency roadside assistance, RACV reduced call backs by 16%. It’s all about easy customer engagement that keeps people up to date when they need it most.