Last Updated: 6th Sep 2022
California residents may have additional privacy rights regarding the collection and sale of their personal information. Please see our CCPA Addendum for more information.
We collect information from our clients when they use our services. Our clients may also provide us with personal information relating to their customers or other contacts when they use our services to send message communications.
In this section we explain the different types of personal information (“Personal Information”) that we may collect or hold in relation to you, depending on whether you are a client, or a customer or other contact of one of our clients:
We use Personal Information to provide quality messaging services to our clients. We may use your Personal Information in some or all of the following ways:
We use your Personal Information for the purpose of performing our contract with our client or where we have your consent to do so.
We may use your Personal Information so that we, our wholly owned subsidiaries, agents and contractors can provide you with information about our products and services (including by way of direct mail, telemarketing, email, SMS and MMS) or request your feedback for promotional purposes.
You always have the right to opt-out of receiving such information. If you do not wish to receive any information relating to promotions, new services and features offered by MessageMedia, please contact MessageMedia’s Support team at firstname.lastname@example.org or call 866-751-8337.
A cookie is a small data file placed on your computer containing standard internet log and visitor behavior information, but not any information that could personally identify you.
For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Our site and services are not intended for or directed to children (under the age of 13 in the United States or under the age of 16 in the EEA). We do not knowingly collect any personal information directly from children. If we discover we have received any personal information from a child under the age of 13 in violation of this Policy, we will take reasonable steps to delete that information as quickly as possible.
If you are a parent or guardian of a minor child and believe that the child has disclosed online personal information to us, please contact us at at email@example.com.
MessageMedia does not sell your Personal Information to third parties. However, your Personal Information may be shared with third parties in the following circumstances:
MessageMedia takes reasonable steps to protect your Personal Information from misuse, interference, loss and from unauthorized access, modification and disclosure. MessageMedia’s websites and internal information management systems are designed with the aim of preventing Personal Information from being disclosed by any unauthorized means. However, you should note that the inherent nature of the Internet is such that the security of information cannot be guaranteed 100%.
You have the right to access the Personal Information that we hold about you and to ask us to confirm what processing we carry out in relation to your Personal Information. If this information is not accurate, complete and up to date, you may request that we correct this information.
To make a request, please contact MessageMedia’s Support team at firstname.lastname@example.org or call 866-751-8337. Generally, MessageMedia will not charge a fee for providing access to users, however we reserve our right to charge a reasonable fee if your request is manifestly unfounded, excessive, or repetitive or if you request further copies of the same information.
In order to access or change users’ information online, users are required to log in using their unique user name and password provided to them when establishing their MessageMedia account. In order for users to gain access to their Personal Information over the telephone via MessageMedia Support, users may be required to identify themselves via confirmation of the existing account details held by MessageMedia.
In some circumstances, we may provide personal information to overseas recipients including for the purposes in clause 8 if the recipient is located overseas. If you have enabled international roaming and are travelling, our carriers will forward your message to the relevant international carrier in the country you are visiting to allow us to provide our service to you while you are overseas.
We use systems, customer service teams, development teams and service providers located within Australia and overseas, including in the United States, the United Kingdom, EU Member States, New Zealand, Vietnam and the Philippines. Where we disclose your personal information to recipients located overseas for a purpose specified in clause 7, we will verify that the recipient has safeguards in place to protect your personal information and will ensure we have contractual protections in place to formalise such safeguards.
If you would like to access or correct your information, please contact our Support team at:
MessageMedia USA Inc.
The Lab, 2420 17th St,
Denver, CO 80202