The protection of privacy of those using our services is very important to Sinch MessageMedia and we have implemented policies and procedures to ensure this protection.
We collect information from our clients when they use our services. Our clients may also provide us with personal information relating to their customers or other contacts when they use our services to send message communications.
In this section we explain the different types of personal information (“Personal Information”) that we may collect or hold in relation to you, depending on whether you are a client, or a customer or other contact of one of our clients:
We use Personal Information to provide quality messaging services to our clients. We may use your Personal Information in some or all of the following ways:
We use your Personal Information for the purpose of performing our contract with our client or where we have your consent to do so.
If you do not provide us with the Personal Information we request, we may be unable to provide you with the products or services you are seeking.
We may use your Personal Information so that we, our related bodies corporate, agents and contractors can provide you with information about our products, and services (including by way of direct mail, telemarketing, email, SMS and MMS) or request your feedback for promotional purposes.
You always have the right to opt-out of receiving such information. If you do not wish to receive any information from us relating to promotions, new services and features, please contact Sinch MessageMedia’s Support team at firstname.lastname@example.org or call (AU) 1800 155 228 / (US) 866-751-8337 / (UK) 0808 234 8246.
A cookie is a small data file placed on your computer containing standard internet log and visitor behaviour information, but not any information that could personally identify you.
For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
7. Sharing your Personal Information with Third Parties
Sinch MessageMedia does not sell your Personal Information to third parties. However, your Personal Information may be shared with third parties in the following circumstances:
Sinch MessageMedia takes all reasonable steps to protect your Personal Information from misuse, interference, loss and from unauthorised access, modification and disclosure. Sinch MessageMedia holds Personal Information as electronic records on our site or in secure offsite locations. Sinch MessageMedia’s websites and internal information management systems are designed with the aim of preventing Personal Information from being disclosed by any unauthorised means. However, you should note that the inherent nature of the Internet is such that the security of information cannot be guaranteed 100%.
You have the right to access the Personal Information that we hold about you and to ask us to confirm what processing we carry out in relation to your Personal Information. If this information is not accurate, complete and up to date, you may request that we correct this information.
To make a request, please contact Sinch MessageMedia’s Privacy Officer at email@example.com or call (AU) 1800 155 228 / (US) 866-751-8337 / (UK) 0808 234 8246. Generally, Sinch MessageMedia will not charge a fee for providing access to users, however we reserve our right to charge a reasonable fee if your request is manifestly unfounded, excessive, or repetitive or if you request further copies of the same information.
For residents of the United States, Sinch MessageMedia complies with the provisions and obligations imposed by applicable Data Protection Legislation if applicable, which may include state-based privacy laws such as the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”) and/or the Colorado Privacy Act (“CPA”).
In order to access or change users’ information online, users are required to log in using their unique user name and password provided to them when establishing their Sinch MessageMedia account. In order for users to gain access to their Personal Information over the telephone via Sinch MessageMedia Support, users may be required to identify themselves via confirmation of the existing account details held by Sinch MessageMedia.
In some circumstances, we may provide personal information to overseas recipients including for the purposes in clause 7 if the recipient is located overseas. If you have enabled international roaming and are travelling, our carriers will forward your message to the relevant international carrier in the country you are visiting to allow us to provide our service to you while you are overseas.
We use systems, customer service teams, development teams and service providers located within
Our site and services are not intended for or directed to children (under the age of 13 in the United States or under the age of 16 in the EEA). We do not knowingly collect any personal information directly from children. If we discover we have received any personal information from a child in violation of this Policy, we will take reasonable steps to delete that information as quickly as possible.
If you are a parent or guardian of a minor child and believe that the child has disclosed personal information to us, please contact us at firstname.lastname@example.org.
Level 24, 367 Collins Street
Melbourne VIC 3000, Australia
MessageMedia USA Inc.
1615 Platte Street, Floor 2
Denver, CO 80202
MessageMedia Europe Limited
White Collar Factory
1 Old Street Yard
London, EC1Y 8AF, UK
You always have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the UK Information Commissioner’s Office (ICO). You can find contact details here: (Australia) https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint; (UK) https://ico.org.uk.