Privacy Policy
Last Updated: 6th Sep 2022
This Privacy Policy is issued by MessageMedia, USA, Inc. 1615 Platte Street, Floor 2, Denver, CO 80202 (“MessageMedia”).
California residents may have additional privacy rights regarding the collection and sale of their personal information. Please see our CCPA Addendum for more information.
This Privacy Policy explains what kinds of personal information we collect from you when you visit our website and/or use our services, how we use your personal information, who we might share information with (including when we might send your information overseas), and your rights in relation to the information we collect, including how you can find out about what personal information we hold about you and how you can complain about our use of your information.
We collect information from our clients when they use our services. Our clients may also provide us with personal information relating to their customers or other contacts when they use our services to send message communications.
In this section we explain the different types of personal information (“Personal Information”) that we may collect or hold in relation to you, depending on whether you are a client, or a customer or other contact of one of our clients:
We use Personal Information to provide quality messaging services to our clients. We may use your Personal Information in some or all of the following ways:
We use your Personal Information for the purpose of performing our contract with our client or where we have your consent to do so.
We may use your Personal Information so that we, our wholly owned subsidiaries, agents and contractors can provide you with information about our products and services (including by way of direct mail, telemarketing, email, SMS and MMS) or request your feedback for promotional purposes.
You always have the right to opt-out of receiving such information. If you do not wish to receive any information relating to promotions, new services and features offered by MessageMedia, please contact MessageMedia’s Support team at support@messagemedia.com or call 866-751-8337.
MessageMedia websites may contain links to third party websites. If you visit a third-party website, then you should read the privacy policy of that third-party site to understand how they collect and use your Personal Information. This Privacy Policy applies solely to the Personal Information collected directly by MessageMedia. We are not responsible for how any third-party website collects or uses your Personal Data.
A cookie is a small data file placed on your computer containing standard internet log and visitor behavior information, but not any information that could personally identify you.
For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
We use cookies in the following ways:
You may opt out of Google’s use of cookies by visiting the Ads Preferences Manager. Also, you can opt out of other third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. You can prevent your data from being collected by installing the Google Analytics Opt Out add-on.
MessageMedia does not share, sell or rent this information in any way subject to the exceptions outlined in this Privacy Policy.
Our site and services are not intended for or directed to children (under the age of 13 in the United States or under the age of 16 in the EEA). We do not knowingly collect any personal information directly from children. If we discover we have received any personal information from a child under the age of 13 in violation of this Policy, we will take reasonable steps to delete that information as quickly as possible.
If you are a parent or guardian of a minor child and believe that the child has disclosed online personal information to us, please contact us at at support@messagemedia.com.
MessageMedia does not sell your Personal Information to third parties. However, your Personal Information may be shared with third parties in the following circumstances:
MessageMedia takes reasonable steps to protect your Personal Information from misuse, interference, loss and from unauthorized access, modification and disclosure. MessageMedia’s websites and internal information management systems are designed with the aim of preventing Personal Information from being disclosed by any unauthorized means. However, you should note that the inherent nature of the Internet is such that the security of information cannot be guaranteed 100%.
You have the right to access the Personal Information that we hold about you and to ask us to confirm what processing we carry out in relation to your Personal Information. If this information is not accurate, complete and up to date, you may request that we correct this information.
To make a request, please contact MessageMedia’s Support team at support@messagemedia.com or call 866-751-8337. Generally, MessageMedia will not charge a fee for providing access to users, however we reserve our right to charge a reasonable fee if your request is manifestly unfounded, excessive, or repetitive or if you request further copies of the same information.
In order to access or change users’ information online, users are required to log in using their unique user name and password provided to them when establishing their MessageMedia account. In order for users to gain access to their Personal Information over the telephone via MessageMedia Support, users may be required to identify themselves via confirmation of the existing account details held by MessageMedia.
In some circumstances, we may provide personal information to overseas recipients including for the purposes in clause 8 if the recipient is located overseas. If you have enabled international roaming and are travelling, our carriers will forward your message to the relevant international carrier in the country you are visiting to allow us to provide our service to you while you are overseas.
We use systems, customer service teams, development teams and service providers located within Australia and overseas, including in the United States, the United Kingdom, EU Member States, New Zealand, Vietnam and the Philippines. Where we disclose your personal information to recipients located overseas for a purpose specified in clause 7, we will verify that the recipient has safeguards in place to protect your personal information and will ensure we have contractual protections in place to formalise such safeguards.
By providing MessageMedia with your Personal Information and using the services provided, you consent to the collection, use and sharing of your Personal Information in the manner described in this Privacy Policy. We may revise and update our Privacy Policy from time to time at our sole discretion. We will notify you when we make changes to our Privacy Policy by posting the revised Privacy Policy and by revising the “last updated” date at the top of this page.
We encourage you to check our Privacy Policy regularly as any changes will take effect when they are made or published on our website, as by continuing to use our services, you will be agreeing to the changes we have made to our Privacy Policy.
If you would like to access or correct your information, please contact our Support team at:
MessageMedia Support
E-mail: support@messagemedia.com
Phone: 866-751-8337
If you would like to make a request or complaint, or if you have any other questions about this Privacy Policy, please contact our Privacy Officer at:
Privacy Officer
MessageMedia USA Inc.
1615 Platte Street, Floor 2
Denver, CO 80202
Phone: 866-751-8337
E-mail: privacyofficer@messagemedia.com
This Privacy Policy was last updated in Sep 2022.