Chatbox to SMS

A laptop screen showing Chatbox to SMS popping up to talk to visitors

Seamlessly move website chat conversations with prospects and customers to SMS on their mobile devices, where it suits them most.

A laptop screen showing Chatbox to SMS popping up to talk to visitors

Always on

Boost your website lead conversion rates and customer response times by capturing all inquiries 24/7.

Convert and close

Speed up your sales cycle and win more business by staying connected with your prospects and customers.

Easy-to-use inbox

Manage inquiries and track leads in one central spot. Easily send and receive replies from your MessageMedia inbox.

Why choose Chatbox to SMS?

Through the power of text messaging, Chatbox to SMS helps you quickly resolve customer inquiries and
win new business — without the disconnection risk.

Ways to use

Sending replies to website inquiries as a text message ensures your recipients can conveniently continue the conversation, even when they’re on the go.

Customer service and support

Quickly follow up on questions, comments, and concerns without having to keep your customers at their desktop.

Quotes and pricing inquiries

Reply to leads in a convenient and engaging way. Keep communication open even when you’re offline.

Lead generation

Capture new leads from website visitors when they’re most engaged, and manage them from your inbox.

Appointment bookings

Allow patients and clients to inquire about your opening hours or text them about appointment availability.

Looking for support?

If you'd like help configuring Chatbox to SMS with your own colors or automated responses, or to find help embedding Chatbox to SMS for either Shopify, Google Tag Manager, or Wordpress, click onto our support site and you should find everything you need. If not, don't hesitate to contact us and our team of experts will be glad to assist.

Why MessageMedia?

With 20 years of messaging experience, our trusted messaging experts support customers across every industry.
We know the challenges your business faces and how to solve them.

Best-in-class platform

  • Integrated into over 85 leading software systems
  • Easy-to-use web SMS portal
  • No software to install

Proven and trusted expertise

  • 22 years of industry experience
  • Over 65,000 customers globally
  • Experts who understand your needs
  • 420+ million messages sent monthly

Most connected partner

  • Access to SMS, MMS, and mobile landing pages
  • Direct links to carriers
  • On-shore delivery
  • Over 85 third-party integrations

24/7 customer support

  • 24/7 Live chat and email support
  • Free phone support 5 days until late
  • Local onshore support
  • Global team available 24/7

Get started in 4 easy steps

Set up MessageMedia’s Chatbox to SMS in less than 10 minutes. All you need is a dedicated sender ID from MessageMedia.

  • Sign up to a messaging plan

    Chatbox to SMS is available in our Conversations and Pro bundles.

  • Configure your Chatbox to SMS

    Log into the MessageMedia portal to tailor your Chatbox to SMS with your brand colors, and set up auto-responses.

  • Generate your code snippet

    Once configured, you will be immediately provided with a code snippet to be embedded on your website.

  • Implement Chatbox to SMS on your website

    Simply embed the code snippet across your website — or on specific pages — and you’re live!

Frequently asked questions

Chatbox to SMS allows you to capture customer inquiries and their details, including their name and mobile phone number, directly from your website. Unlike traditional webchat, your customer doesn't need to wait at their computer for your response — or risk disconnection.

You will reply to their inquiry using your real-time MessageMedia inbox, and your reply will be sent as a text message to their mobile phone. This allows your customers to close their browser and walk away from the computer without ending the conversation. Your customer can reply when it's convenient to them.

Via the MessageMedia portal:
All customer enquiries are collected within your MessageMedia inbox, and you will be promoted with a desktop notification (if enabled) to respond to customers directly from this inbox.

By email:
You can also configure email alerts or use automation rules to forward the message to email so you can use our Email to SMS functionality to reply directly from your email inbox.

By API or Webhook:
Customer inquiries from the Chatbox are also treated as regular inbound SMS messages and will appear in API responses and Webhooks, allowing you to respond from external software that integrates with MessageMedia.

Customers will receive your response as a text message to their mobile phone. To respond, they can simply reply by text message.
Chatbox to SMS is customizable to suit your business, including an auto-response. Easily configure your auto-response to include business operating hours and expected response times to help deliver a great customer experience.

A dedicated number (either a toll-free number, 10-digit long code, or a shortcode) is required to access Chatbox to SMS, which enables you to have a two-way conversation with customers. The sender ID customers will see when receiving a text message from you will be your dedicated number.

If you're unsure what your dedicated sender ID is, or would like help setting one up, please get in touch with our Support team who will assist.