Seamlessly move website chat conversations with prospects and customers to SMS on their mobile devices, where it suits them most.
Boost your website lead conversion rates and customer response times by capturing all inquiries 24/7.
Speed up your sales cycle and win more business by staying connected with your prospects and customers.
Manage inquiries and track leads in one central spot. Easily send and receive replies from your MessageMedia inbox.
Continue conversations with customers on their mobile phones after they have closed their browser,
and create a customizable auto-response so you don’t keep them waiting in the meantime.
By capturing mobile numbers upfront, you can make better connections with customers and continue a two-way conversation with them on their mobile device.
Customize the Chatbox to suit your business needs before adding to your website. Incorporate your branding by changing the colors.
Create tailored auto-responders on Chatbox to acknowledge customer inquiries, manage response times, and provide opening hours. Set up your first automatic SMS to let your prospect know you’ll follow up soon.
Communicate with customers and prospects through MessageMedia’s real time inbox. Easily manage active inquiries, track conversation history, and archive any closed conversations.
Sending replies to website inquiries as a text message ensures your recipients can conveniently continue the conversation, even when they’re on the go.
Quickly follow up on questions, comments, and concerns without having to keep your customers at their desktop.
Reply to leads in a convenient and engaging way. Keep communication open even when you’re offline.
Capture new leads from website visitors when they’re most engaged, and manage them from your inbox.
Allow patients and clients to inquire about your opening hours or text them about appointment availability.
If you'd like help configuring Chatbox to SMS with your own colors or automated responses, or to find help embedding Chatbox to SMS for either Shopify, Google Tag Manager, or Wordpress, click onto our support site and you should find everything you need. If not, don't hesitate to contact us and our team of experts will be glad to assist.
With 20 years of messaging experience, our trusted messaging experts support customers across every industry.
We know the challenges your business faces and how to solve them.
Set up MessageMedia’s Chatbox to SMS in less than 10 minutes. All you need is a dedicated sender ID from MessageMedia.
Chatbox to SMS is available in our Conversations and Pro bundles.
Log into the MessageMedia portal to tailor your Chatbox to SMS with your brand colors, and set up auto-responses.
Once configured, you will be immediately provided with a code snippet to be embedded on your website.
Simply embed the code snippet across your website — or on specific pages — and you’re live!
Chatbox to SMS allows you to capture customer inquiries and their details, including their name and mobile phone number, directly from your website. Unlike traditional webchat, your customer doesn't need to wait at their computer for your response — or risk disconnection.
You will reply to their inquiry using your real-time MessageMedia inbox, and your reply will be sent as a text message to their mobile phone. This allows your customers to close their browser and walk away from the computer without ending the conversation. Your customer can reply when it's convenient to them.
Via the MessageMedia portal:
All customer enquiries are collected within your MessageMedia inbox, and you will be promoted with a desktop notification (if enabled) to respond to customers directly from this inbox.
You can also configure email alerts or use automation rules to forward the message to email so you can use our Email to SMS functionality to reply directly from your email inbox.
By API or Webhook:
Customer inquiries from the Chatbox are also treated as regular inbound SMS messages and will appear in API responses and Webhooks, allowing you to respond from external software that integrates with MessageMedia.
A dedicated number (either a toll-free number, 10-digit long code, or a shortcode) is required to access Chatbox to SMS, which enables you to have a two-way conversation with customers. The sender ID customers will see when receiving a text message from you will be your dedicated number.
If you're unsure what your dedicated sender ID is, or would like help setting one up, please get in touch with our Support team who will assist.