Send to a single recipient or to a list, with all details tracked in NetSuite’s activity log.
Use pre-built message templates, send ad-hoc messages or use NetSuite workflows to trigger SMS messages.
Send and receive text messages to confirm appointments, coordinate field service visits, and validate product deliveries - without the frustration of leaving multiple voicemails or sending emails that are ignored.
Track and document all aspects of the customer journey within NetSuite. SMS-based account management and support results in cost savings of 3x to 10x over phone-based support. SMS communication resolves issues much faster than email
Improve engagement and lead conversions by adding SMS. Personalize messages for each recipient with response rates up to 5x greater than email. Notify your field sales reps of incoming leads so they can respond immediately, while interest is high.
Looking for ways to streamline your business and increase customer engagement?
Keep your customers and clients informed on the status of their deliveries with online tracking and delivery confirmations.
Enhance your customer support with two-way conversational messaging that allows customers to get in touch on their terms.
Use SMS promotions to drive higher engagement from customers, capturing their attention with personalized offers.
Integrate SMS with your existing technology stack and deliver automated IT notifications for more reliable operations.
Port Networks is a local Internet service provider based in Baltimore, Maryland. They use NetSuite for most of their business operations including their CRM, quotes, order processing, billing, customer support, payment status, service details, and so much more.
In order to really take advantage of text messaging, Hugh wanted a solution that was easily integrated into their NetSuite set of tools. That way, they would always have context and details on each customer whenever they wanted to send, or receive, SMS communications.