Support
Log in
Sinch MessageMedia is now Sinch Engage! Same product, new name — Secure, robust, and with RCS capabilities. Get ready for more innovation ahead.
Learn more.

Sinch SMS for Salesforce

Engage with conversational messaging and use SMS automations to convert leads faster, all without switching platforms.

Get the appGet the demo
Image for Sinch SMS for Salesforce

There is an updated version of this page available on Sinch Engage

The Sinch Messagemedia Salesforce SMS integration (Mercury SMS) shown on this page is now live on Sinch Engage– with all the features you know and love. We continue to be a trusted, top-rated app Salesforce texting app.

Keep sending one-to-one and bulk SMS directly from Salesforce, trigger messages from process automations, and track every conversation against your contacts and leads. More advanced features are being added on Sinch Engage for Salesforce SMS: find it all on our most up-to-date pages for this integration.

Go to the AppExchange listing
Learn more about Sinch Engage SMS for Salesforce

Why use Sinch SMS for Salesforce?

Icon for Easy to use and implement

Easy to use and implement
Start sending within minutes of setup. Sinch SMS integrates natively into Salesforce – no need to learn another platform.

Icon for Customer data in one place

Customer data in one place
See your SMS and WhatsApp messages directly within Salesforce. Have a single customer view with message activity on contact records.

Icon for Automate workflows and save time

Automate workflows and save time
Drive conversions with less effort using automated SMS in Flows. Be efficient with a personalized templates library.

Icon for Stay on top of conversations

Stay on top of conversations
Keep contacts engaged with real-time replies via the message feed. Get pop-up notifications of incoming messages.

From SMS marketing campaigns to appointment reminders, find out why our customers choose Sinch SMS for Salesforce.

“It’s kind of crazy to me when I realize how much of this was just being done manually, and the hours that was taking for clinic people and our call center and our accounts receivable team. And now it’s automated and that’s great.”

Debbie J.

Senior Salesforce Administrator, Milan Laser

The best bits of our native Salesforce SMS integration.

Single Customer view with message activity on contact records
Drive conversions with less effort using automated SMS Flows
Create efficiencies with a personalized templates library
Connect in real-time using two-way SMS & WhatsApp in Salesforce
Keep on top of conversations with pop-up notifications in Salesforce

How businesses leverage automated SMS capabilities in Salesforce.

Sales & Lead Nurturing
Convert prospects with timely automated SMS communications integrated directly into your Salesforce Flows. Build personalized campaigns and respond to leads in real-time.
Marketing Campaigns
Create and send bulk SMS campaigns with personalized templates and manage responses with conversational messaging, all within your familiar Salesforce interface.
Up-to-date delivery tracking.
Put customers’ minds at ease with automated SMS delivery tracking. It’s in the little things.
Appointment Management
Reduce no-shows and manage cancellations efficiently with automated SMS reminders for upcoming appointments and events directly from Salesforce.
Dig into more ways to use SMS

Looking for support?

Want some help with SMS for Salesforce? Head over to our support site and you should find everything you need.

Get support documentation
Image for Looking for support?

Smart Horizons Career Online Education (SHCOE) offers non-traditional students a second chance at high-school graduation. With over 14,000 alumni and even more enrollments, they needed to scale their communication – without losing the personal touch. Now, 80% of their customer comms are via SMS.

Ready to roll?

Fill out the form below and we’ll be in touch shortly.