AU
US
UK
NZSub Processors
| Sub Processor Name | Sub-processor address |
Purpose of Data Processing | Types of Data Processed |
| Telstra | Australia | Transmitting Messages to end users | Message content, phone numbers, related metadata |
| Optus | Australia | Transmitting Messages to end users | Message content, phone numbers, related metadata |
| Vodafone | Australia | Transmitting Messages to end users | Message content, phone numbers, related metadata |
| Pivotel | Australia | Transmitting Messages to end users | Message content, phone numbers, related metadata |
| Amazon Web Services | Australia | Cloud Storage | Personal data contained in communications customers send or receive through our services |
| Salesforce | Australia | Provision of CRM and Marketing Platform to us |
Customer and prospect information |
| Zuora | North America | Enable customer billing |
Customer billing information |
| Docusign | Australia | To facilitate contract signing. Note that data is deleted after 120 days | Customer contract, customer email, address, name, our representative email address |
| Rozetta Technologies | Australia | Analysis for the purposes of product development and optimisation | Deidentified message content |
| EE | UK | Transmitting messages to end users in UK and Europe | Message content, phone numbers, related metadata |
| Vodafone UK | UK | Transmitting messages to end users in UK and Europe | Message content, phone numbers, related metadata |
| North America | Providing analytics to improve our onboarding | Anonymous identifiers linking to behaviour of website and service usage (excludes cookies) | |
| Microsoft | Australia | Facilitate communication between customers and our employees. | Personal data (e.g. customer email address and name) contained in communications customers send or receive to or from our sales or support representatives |
| Sinch, Twillio, Vonage, TWW, Spark, 2 Degrees, China Mobile, NRS Gateway, Telefonica, Bandwidth, Zipwhip, Mitto, Tyntec, Wellcorp, Telesign, SMS, Dome, Upside | Worldwide depending on where customer sends message | Transmitting Messages to end users outside of Australia | Message content, phone numbers, related metadata |
| Positive Thinking Company APAC Limited | Philippines | Developers working on proprietary technology may have (but do not routinely access) personal information which is stored in Australia. | Message content, phone numbers, contacts, related metadata, customer contact details, support history |
| Olark | North America | To enable customers to obtain support via live-chat. Note that transcripts held by sub-processor are deleted within 30 days. | Customer support live-chat transcripts |
| Zoom | North America | To enable sales team training and analytics when providing customer support. | Customer support data in video recordings |
| Autopilot | North America | Email platform which enables us to email customers. | Customer names and email addresses |
| Calendly | North America | To facilitate meetings between customers and our personnel. | Names and email addresses of customers who have booked an appointment with our representatives |
| Castle.io | North America | To prevent fraudulent logins into a customer’s account | Customer username or email address |
| Salesloft | North America | Sales and / or support call records and training | Customer name, recording of conversation (Us Customer Only) |
| Gong | North America | Sales and / or support call records and training | Customer name, recording of conversation, email address and name |
| RingCentral | North America | Recording customer support calls to facilitate training and analysis. Note calls are deleted after 90 days. | Customer name, email address, support phone recording. |
| Slack Inc | North America | Internal communication | Customer name, email address, phone number |
| Segment | North America | Providing analytics to improve our services. | Pseudo-anonymous identifiers linking to behaviour of website and service usage (excludes cookies) |
| Amplitude | North America | Providing analytics to improve our services. | Pseudo-anonymous identifiers linking to behaviour of website and service usage (excludes cookies) |
| Meta | Ireland | To enable customer to use the WhatsApp product | WhatsApp communications between customers and end users (for customers who have purchased the WhatsApp product only) |
| Zendesk | Australia | Enable and improve customer support and customer experience | Customer and prospect information. |
| Atlassian – Jira, Confluence | Australia, EU | Internal & External communication, Service Management, Documentation, and digital asset storage | Customer name, email address, phone number |
| DATADOG | North America | Debugging and Monitoring | Customer names and email addressees as well as personal data contained in communications customers send or receive through our services |
| Adyen | The Netherlands | Payment processor | Customer Credit Card |
| GoCardless | United Kingdom | Payment processor | Customer Bank Account details |
| Authorize.net | United States, Canada | Payment processor | Customer Credit Card & Bank Account details |
| PayPal | United States | Payment processor | Customer Credit Card |
| Hubspot | United States | To facilitate email marketing to customers | Customer name, email address |
| Match My Email (RAE Internet, Inc.). | Germany | Customer and prospect information. | Provision of CRM and marketing platform functionality. |
| Arcaris, Inc. d/b/a Playvox | Australia | Customer and prospect information | Enable and improve customer support and customer experience. |
