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Engage with SMS for NetSuite.

Supercharge your reach and cut wait times in half via automated SMS – easily integrated into NetSuite.

There is an updated version of this page available on Sinch Engage

The Sinch SMS for NetSuite integration (previously MessageMedia’s connector) shown on this page now lives on Sinch Engage – with the same features as always, plus more including our NEW AI-powered workflows.

Keep sending timely order updates, payment reminders, and personalized notifications—all fully integrated into your NetSuite workflows. Even more updates and enhancements are coming to SMS for NetSuite by Sinch: find it all on our most up-to-date pages for this integration.

Go to NetSuite integrations

Learn more about SMS for NetSuite by Sinch Engage

Behold, the power of integrations.

Get sending straight away.

Enjoy personalized SMS and MMS conversations within minutes of setting up – all thanks to the native NetSuite integration.

Grab their attention.

Get noticed by customers and field technicians in real-time. Boost response rates and build better, delightful experiences.

Less errors, better business.

Ditch manual tasks with automated workflows. Save time and make your life easier, without leaving your platform.

“SMS made it clear why customer records are important.”

Read case study

Jim Swane

Senior Manager, Appliance Parts Company (APC)

The best bits of NetSuite SMS integration.

Easily coordinate all operations.

Send and receive text messages to confirm appointments, coordinate field service visits, and validate product deliveries – without getting ignored.

Reduce costs, boost satisfaction.

Track and document your customers’ journeys within NetSuite. Save money with SMS-based account management and support, and sort out issues faster.

Thrive with NetSuite marketing automation.

Use templates, workflows, and triggers to notify your field sales reps of incoming leads so they can respond in the moment, while interest is high. Personalise messages and skyrocket lead conversions.

Add a picture, stand out.

Send MMS picture messages to grab attention, and capture image and PDF history sent through text messages – you can do it all with pics.

Check out some popular ways to use SMS for NetSuite.

Delivery, sorted.

Keep your customers in the loop with automated SMS updates for online tracking and delivery confirmations.

Customer support.

Have two-way conversations with your customers over SMS. Chat on their terms for a 5-star experience.

Employee comms.

Organise your staff and keep them informed with time-sensitive SMS updates. Send in bulk to large groups, or a small team.

IT notifications.

Integrate SMS with your tech stack and automatically send IT notifications for top-notch security and smooth ops.

Dig into more ways to use SMS

Looking for support?

Want some help with SMS for NetSuite? Head over to our support site and you should find everything you need.

Get support documentation

Customer success story.

“For APC, an appliance wholesaler, notifying their customers when orders were available meant a lot of manual tasks. Couple that with their 400,000+ products and you can see how much time and effort that meant. Enter SMS for NetSuite. With one templated workflow, APC reduced phone calls, improved employee efficiency, and increased customer and employee satisfaction. Boom.”