Messaging/Facebook Messenger


Messenger lets you reach customers where they are

Customers can have a conversation with you directly from your website or Facebook page.

1.3b

active monthly users globally

60m

businesses on messenger

8bn

business conversations monthly

Engaging customer experience

Customers can find your business within Messenger or via your unique shortened Messenger link and chat with you. Enable a better customer experience with:

Easy subscription management

Opt-in and opt-out is managed by recipients within Facebook, so there’s no need to manage blacklists. This keeps you focused on helping achieve customer outcomes, not worrying about contact lists.

Consistency in back-end functionality

Use the same MessageMedia API, providing a consistent experience when building and operating all your communications channels and making it easy to manage and maintain.

  • Easy to manage
  • Almost no additional work required

Messaging/Facebook Messenger


Messenger lets you reach customers where they are

Customers can have a conversation with you directly from your website or Facebook page.

Rich, engaging media

Send your customers high quality images, tickets or QR codes for a valuable and more engaging experience.

Continuous conversations

Continuity without interruption as customers chat with your business on-the-go, across multiple devices.

Simple integration

Easily surface channels within your existing website so customers can contact you via one-touch transition to Messenger.


1.3b

active monthly users globally

60m

businesses on messenger

8b

business conversations monthly

Engaging customer experience

Customers can find your business within Messenger or via your unique shortened Messenger link and chat with you. Enable a better customer experience with:

  • Prompt responses
  • Media-rich features
  • Conversational tone

Easy subscription management

Opt-in and opt-out is managed by recipients within Facebook, so there’s no need to manage blacklists. This keeps you focused on helping achieve customer outcomes, not worrying about contact lists.


Consistency in back-end functionality

Use the same MessageMedia API, providing a consistent experience when building and operating all your communications channels and making it easy to manage and maintain.

  • Easy to manage
  • Almost no additional work required

Messenger features


Carousels 

Customers can swipe horizontally to view high resolution images and other details for selection.

Custom colour palette 

Dramatically improve brand recognition by adding your own branding, such as custom colours and logos.

Embedded rich cards 

Create visually exciting messages with high resolution images, videos and much more.

Guided responses

Resolve the customer’s query quickly by guiding the conversation and suggesting possible responses.

Personalization

Personalize your messages to customers for a friendlier impression using mail merge style.

Read receipts 

Find out when your message has been successfully delivered and when your recipients have opened your message. 

Receive message replies

Receive replies to your messages that surface in the API

Rich media

Tell your story visually with high resolution images, videos and GIFs.

Suggested action buttons 

Steer the conversation in a desired direction, whether that’s more sales, customer support or gathering feedback. 

Templates

Save time by writing your message once, saving, and then re-using it as often as you need.

 

 

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