Bring SMS, MMS, and WhatsApp straight into Salesforce with Sinch Engage (formerly Mercury SMS). Automate touchpoints, accelerate responses, and keep conversations centralized in the workflows your team already uses.
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“We’re using the app since 2022 and are very happy with it. The app is very easy to use and have lots of features that can be utilized for your business needs. I highly recommend the app.”
“Their [support] team has been punctual, friendly, and incredibly helpful with every question and request. We feel confident moving forward knowing we’re fully supported, and that the system is flexible enough to adapt to our business needs.”
“This is a new app for our company and Sinch was there to help up us move forward, connecting Prod and Sandbox environments for testing, educating us about the platform & how to trouble shoot. I highly recommend this easy to use messaging system.”
“This app works great and as expected. The configuration was very easy especially with the support from the Sinch (formerly MessageMedia) team. I highly recommend this app if you are interested in sending SMS via Salesforce.”
“Sinch (formerly MessageMedia) provided us with significant support during our onboarding. Setup involved following a simple How To Guide and for any areas where I needed help or was less confident/unsure, their Customer Service proved to be very knowledgeable and accessible.”
Engage customers faster, streamline workflows, and keep conversations connected to every record.
Sinch Engage brings unmatched reliability, global coverage, and Salesforce-native automation together—so your teams can message with confidence, speed, and clarity at every touchpoint.
Create SMS, MMS, and WhatsApp workflows that react instantly to customer actions and keep your team moving.
View full message threads, respond in real time, and keep conversations tied to the right record—so your team never loses context.
Track delivery, responses, and engagement directly in Salesforce to understand what’s working at a glance.
“It’s kind of crazy to me when I realize how much of this was just being done manually, and the hours that was taking for clinic people and our call center and our accounts receivable team. And now it’s automated and that’s great.”
Sinch Engage plugs directly into Salesforce, giving your team everything they need to send, receive, and automate messages—without learning new tools. You get reliable delivery, native automation, and clean reporting built in. It’s fast to set up, easy to use, and powerful enough for every department.
Our experts are ready to answer all your questions. Tell us more about your business so we can help you best.
