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Integrations / NetSuite
Enhance SMS communications with our NetSuite integration
Extend the power of NetSuite by adding text-based notifications and two-way SMS conversations to the NetSuite platform.
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Increase productivity
Initiate SMS conversations using automated workflows, pre-built templates, batch processes or saved searches - all conversation details stored within NetSuite
Improve customer experience
Send appointment reminders, status updates and follow-ups to reach customers immediately: 90% of SMS messages are viewed in 90 seconds
No coding or complex
APIs
No developers, coding or deciphering of complex API’s needed; simply install the MessageMedia bundle and begin texting from within NetSuite
SMS from within NetSuite platform
Engage customers via two-way messaging without leaving the NetSuite platform. Send to a single recipient or to a list, with all details tracked in NetSuite’s activity log. Use pre-built message templates, send ad-hoc messages or use NetSuite workflows to trigger SMS messages.
Coordinate appointments and deliveries
Send and receive text messages to confirm appointments, coordinate field service visits and validate product deliveries without the frustration of leaving multiple voicemails or sending emails that are ignored. Use NetSuite’s saved searches to set up recurring batch sends and/or schedule messages for delivery at a preferred time.
Reduce support costs and increase customer satisfaction
Track and document all aspects of the customer journey within NetSuite. SMS-based account management and support results in cost savings of 3X to 10X over phone-based support. In addition, text-based communication resolves issues far faster than email, reducing queue lengths and increasing customer satisfaction and retention.
Drive higher lead conversions
Improve engagement and lead conversions by adding SMS to multi-channel channel touchpoints. Incorporate data from standard or custom fields in NetSuite to personalize SMS messages for each recipient with response rates up to 5X greater than email. Notify field sales reps of incoming leads so they can respond immediately while interest level is high.
Automate and streamline communications
Create and reuse SMS templates for bulk SMS messages and common use cases using mail merge-type functionality for personalization. Set up recurring daily/weekly/monthly batch messages based upon specific criteria within NetSuite using saved searches or defining SMS triggers within automated workflows.
View summary reports and conversation details
Advanced reporting available via the MessageMedia web portal to visualize overall SMS usage, delivery status, replies and more. View history and details of all SMS messages, replies and conversations from directly within NetSuite.
Case Studies
Bricks and mortar retailer makes successful move online with help from SMS
When COVID hit, this confectionary retailer needed to move online fast. See how SMS helped him in the lead up to the busiest time of year.
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Text-in hotline generates business leads and eases hiring stress
Text providing a brief overview of the article, for the purposes of showing the article overview on pages.
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Connecting a neighbourhood network in a crisis
See how SMS can make a real change to remote communities in need when email and wi-fi won't cut it.
Read more
