Enhance customer communications with SMS/NetSuite integration

Harness the power of text messaging. Integration with NetSuite makes it simple to set up one- and two-way SMS for any situation your business requires.

Improved customer services

Send order status updates, shipment notifications and post-sales surveys.

Targeted marketing campaigns

Drive revenue with lead follow-up, offers, promotions and lead assignment.

Billing
and
payments

Automated or ad hoc billing reminders and collection alerts for better cashflow.

SMS Service & SMS Provider - SMS provider Messagemedia

All from within one platform

Engage with customers via two-way messaging without leaving the NetSuite platform. Send to a single recipient or a list, with everything tracked in your activity log. Pull in saved message templates, and use automatic footers to ensure ‘opt out’ compliance.

Drive higher conversions and loyalty

Improve engagement in each campaign with multiple channels, touchpoints, and personalised messages that get cut-through. Use NetSuite Saved Search to set up recurring batch sends, or simply schedule messages for delivery at your preferred time.

Automate and streamline communications

Use SMS templates for messages you use on a regular basis, which includes mail merge-type functionality for greater personalisation. There’s also the ability to set up recurring daily/weekly/monthly batch messages based upon specific criteria you set using a NetSuite Saved Search.

Measure and record results

Understand which content is delivering results by tracking customer engagement for each call-to-action across every channel. All messages sent or received are recorded in the same record log.