Handle enquiries with text-based automated workflows to reduce call queues and wait times
Improve your customer experience with two-way conversational messaging on your customer's terms
Integrate with your CRM and ERP to automate advanced inbound and outbound communications
64% of consumers think businesses should converse more often with customers using SMS messaging solutions
Streamlined service workflows with inbound keywords to direct messages to the right agent, or according to campaign or query, and deliver customer outcomes faster.
Deliver personalised outcomes faster and improve staff productivity when service agents save time by managing multiple two-way SMS conversations.
Integrate SMS with your existing technology stack to send one-to-one messages, delivery updates, lead follow-ups, or welcome texts.
Read how bulk SMS or conversational two-way messaging can help your contact centre staff stay connected with customers when they can send and receive messages using the channel of their choice.
UPDATED: 21 May 2020 Ever get a text message from a friend that comes with a picture, like a fun-loving…
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Now that we’ve covered the basics of SMS integrations, as well as the most common kinds of text messaging integrations…