Typing indicators

Keep the conversation flowing naturally by knowing when the other party is typing a reply.

The typing indicator is a feature that lets you know in real time that the other party to your conversation is currently typing a reply.

This is particularly useful in business messaging. In a conversation with a customer, the customer service representative can pause the conversation when they see that the customer is typing and wait for the customer’s reply. The typing indicator fosters more natural turn-taking in a conversation, helping keep the conversation on the one track.

Typing indicators increase engagement as the customer anticipates your reply. By keeping customers engaged, you can respond faster, achieve outcomes and successfully close the conversation more efficiently.

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