Safe and secure 


We don’t take chances with your security.

Data security is paramount

Privacy and security are critical concerns for any organisation. Penalties arising from a failure to protect can be severe, but the loss of reputation and damage to business confidence can be worse.

As your partner, MessageMedia has the responsibility of securing the data of your customers.

To do so, we follow best practice approaches to continuity and have established clear policies and processes. We work to industry standards and are currently working towards ISO 27001 (Information security) certification. We use banking level encryption and VPNs in our secure messaging gateway, keeping your information safe. We regular review every aspect of our security to ensure that emerging threats are dealt with, and security is embedded into everything we do.

At MessageMedia, security is not just the function of the security team, it is a function of everyone.

That’s why we’re trusted by federal government departments and major corporate enterprises.

Compliance with privacy legislation

Many countries around the world have legislation in place to protect consumer data and privacy.

We protect your data and confidentiality. We follow privacy legislation to the letter and hold commercially sensitive information on trust. We never share your data with third parties.

Compliance with GDPR

In May 2018, the General Data Protection Regulation (GDPR) introduced some of the biggest changes to data protection laws in decades. Data privacy and security regulations were tightened with significant fines and infringements for non-compliance.

At MessageMedia, we also ensure that any of our partners who may be affected by GDPR are also compliant so that the integrity of your data is protected throughout delivery to its destination.

Global operations

MessageMedia has headquarters in Australia and maintains offices and infrastructure around the globe. We work directly with major telecommunications companies, making sure that your data is always safe and compliant will all necessary legislative requirements.

Our Tier 1 onshore service features a highly secure SMS gateway. We’ll never route your sensitive data or messages offshore via a third party aggregator. We encrypt traffic so it can’t be hacked in transit.

Independent audits

Our business and financial statements are regularly audited by an independent external party. The audits help our management and advisory board better understand our business and any potential risks.

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