Guided responses

Resolve the customer’s query quickly by guiding the conversation and suggesting possible responses.

Guided responses aims to get the relevant information from the customer as quickly as possible. By guiding the customer through the process, the required service or information is delivered efficiently and quickly.

Guided responses pose questions, suggest a range of answers and ask the customer to select an answer. This continues until all the relevant information is gathered and the customer receives the response they need.

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