{"id":42950,"date":"2021-04-28T00:16:00","date_gmt":"2021-04-28T00:16:00","guid":{"rendered":"https:\/\/onesaas.local\/blog\/outstanding-payment-reminder-sms\/"},"modified":"2024-03-27T19:52:04","modified_gmt":"2024-03-27T19:52:04","slug":"outstanding-payment-reminder-sms","status":"publish","type":"blog","link":"https:\/\/messagemedia.com\/nz\/blog\/outstanding-payment-reminder-sms\/","title":{"rendered":"3 reasons to use SMS for outstanding payment reminders"},"content":{"rendered":"\n

When you run a busy business or organisation, even a temporary disruption to your regular cash flow can cause serious problems. That\u2019s why it\u2019s imperative for customers and clients to pay on time However, in our hectic lives, it\u2019s easy to forget to pay an outstanding bill or go over a pre-set spending limit. <\/p>\n\n\n\n

That\u2019s where payment reminder SMS solutions<\/a> come in, offering a simple yet powerful solution to this common problem of late, unpaid bills or fast approaching spending limits which, if breached, can cost you and your customers a lot of time and money.<\/p>\n\n\n\n

SMS payment reminders are a powerful tool for improving your cash flow with minimal fuss. Here are three easy use cases to get started:<\/p>\n\n\n\n

1. Help customers with overdue payment reminder SMS<\/strong><\/h2>\n\n\n\n

One of the simplest features of a payment reminder SMS is the ability to send a simple text message to a customer informing them their invoice is unpaid and overdue. This feature works for everything from unpaid phone, utility and gym bills (to name a few), to reminding a customer that the latest instalment on a lay-by purchase has been missed.<\/p>\n\n\n\n

Payment reminder SMS alerts also offer an important element of personalisation, allowing you to incorporate your own text into the automated reminder message. This enables you to include details such as a contact number or email address so they can directly discuss any payment issues with a customer service representative. You could even add a shortened URL link<\/a> to the payment gateway of your website, allowing the customer to immediately pay their outstanding bill, thus resolving the problem on the spot.<\/p>\n\n\n\n

TOP TIP:<\/strong> check out our ready-to-use SMS templates for payment reminders<\/a> to save you some time.<\/p>\n\n\n\n

2. Get ahead with proactive SMS payment reminders <\/strong><\/h2>\n\n\n\n

Even better than reminding someone when their bill is already overdue, payment reminder SMS functionality allows you to message customers ahead<\/em> of a due date, offering them the attractive incentive of an early payment discount. This method is particularly effective, with international research conducted by IPA and the United States Agency for International Development finding that SMS reminders improved the probability of on-time bill payments by 7-9%, and the \u2018average days late\u2019 dropped by two days per month. <\/p>\n\n\n\n

These payment reminders can be sent to a large number of customers at once via bulk SMS technology, with personalisation incorporated to enhance your customer relationships, while maintaining the integrity of your cash flow in a non-threatening manner.<\/p>\n\n\n\n

3. Pre-set<\/strong> percentage<\/strong> friendly payment reminder<\/strong> SMS<\/strong><\/h2>\n\n\n\n

No one likes receiving a huge bill, especially when it\u2019s completely unexpected \u2013 an all-too-common situation known as ‘bill shock’.<\/p>\n\n\n\n

SMS payment reminders can also save your customers from bill shock, by sending them SMS alerts once they\u2019ve used a pre-set percentage of their monthly service or reached a certain level of spending. At the same time, this saves you the time and hassle of dealing with customers who cannot afford to pay unexpectedly large bills. This arrangement can work for a whole range of businesses, from mobile and broadband services to pre-paid gym membership and many more.<\/p>\n\n\n\n

Final thoughts, further reading<\/h2>\n\n\n\n

Ensuring you have a steady cash flow and staying on top of customers is essential to any long-running business. Make it easy with yourself with SMS reminders, which also work very effectively for the likes of booking appointments and reminders. Ready to ease the process? Start by chatting with one of our messaging experts<\/a>.<\/p>\n\n\n\n

Make sure to also check out:<\/p>\n\n\n\n