{"id":42932,"date":"2021-06-22T01:55:48","date_gmt":"2021-06-22T01:55:48","guid":{"rendered":"https:\/\/onesaas.local\/blog\/brush-up-sms-dentists-integrate-text-messaging\/"},"modified":"2024-03-27T19:52:02","modified_gmt":"2024-03-27T19:52:02","slug":"brush-up-sms-dentists-integrate-text-messaging","status":"publish","type":"blog","link":"https:\/\/messagemedia.com\/nz\/blog\/brush-up-sms-dentists-integrate-text-messaging\/","title":{"rendered":"Brush up with SMS: How dentists can integrate text messaging"},"content":{"rendered":"\n<p>Dental offices are facing a number of challenges when it comes to growing their business, including acquiring new patients and retaining existing ones. One of the key ways to maintain and grow your practice is by offering an outstanding and enjoyable patient experience.<\/p>\n\n\n\n<p>Part of that experience is meeting patients where they are, which, in most cases, is on their phone. In the United States, people now check their phones over <a href=\"https:\/\/www.asurion.com\/about\/press-releases\/americans-check-their-phones-96-times-a-day\/#:~:text=Despite%20our%20attempts%20to%20curb,tech%20care%20company%20Asurion1.\" target=\"_blank\" rel=\"noreferrer noopener\">96 times a day<\/a> &#8211; that\u2019s once every ten minutes. SMS text messaging is the quickest way for you to cut through the noise and reach your patients with the information they need.<\/p>\n\n\n\n<p>Here are some top ways to utilise text messaging for dentists and dental offices.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Send appointment confirmations and reminders<\/h2>\n\n\n\n<p>The easiest and most effective way to make sure that patients don\u2019t miss their dental appointment is by sending a quick reminder text. Allowing patients to confirm their attendance, reschedule or cancel right from the message is the easiest way to reduce no shows.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"513\" height=\"340\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Appointment-confirmation-image_brush_up_sms.jpg\" alt=\"An example SMS showing an appointment reminder being sent\" class=\"wp-image-18916\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Appointment-confirmation-image_brush_up_sms.jpg 513w, https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Appointment-confirmation-image_brush_up_sms-300x199.jpg 300w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-background\" style=\"background-color:#f5f5f5\"><strong>RELATED:<\/strong> Read our ebook on <a href=\"https:\/\/messagemedia.com\/nz\/ebooks\/reduce-no-shows-and-missed-appointments-with-business-messaging\/\" target=\"_blank\" rel=\"noreferrer noopener\">reducing no-shows and missed appointments<\/a> for more thorough advice on sending reminder messages.<\/p>\n\n\n\n<p>Another way to utilise SMS is to improve efficiencies surrounding handling last-minute appointments. For example, with SMS you can text your waitlisted patients with any last-minute cancellations \u2014 offering a convenient option for patients to get seen and a faster way for your team to fill openings than making individual phone calls.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Stay top-of-mind by sending promotional offers<\/h2>\n\n\n\n<p>Taking care of our teeth can sometimes fall by the wayside. Use texting to send promotional offers and deals to remind customers to come in. For example, text your patients about new offer discounts on whitening services or let patients know about a new service that your practice is providing.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"513\" height=\"276\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Promotional-image_brush_up_sms.jpg\" alt=\"A phone showing an example promotional text message for dentists\" class=\"wp-image-18918\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Promotional-image_brush_up_sms.jpg 513w, https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Promotional-image_brush_up_sms-300x161.jpg 300w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/><\/figure>\n<\/div>\n\n\n<p>You can also engage with patients by sending general reminders about the importance of dental health. Share tips on teeth hygiene in between appointments to build patient relationships and make sure that they remember to come back for regular cleanings.<\/p>\n\n\n\r\n  <div class=\"cta  bg-light rounded my-4\">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Connect with patients and customers.          <\/h2>\r\n\r\n          <p class=\"mb-4\">Make it easy with SMS marketing.<\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/messagemedia.com\/nz\/contact\/\"  class=\"btn btn-secondary btn-sm mb-3  \" >Contact us<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"640\" height=\"535\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Signup.webp\" alt=\"Image for Connect with patients and customers.\">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n\n\n\n<h2 class=\"wp-block-heading\">Provide useful patient care information<\/h2>\n\n\n\n<p>Given that <a href=\"https:\/\/www.oracle.com\/us\/dm\/omc-wp-mme-mobilemktg-15-4121699.pdf?elqTrackId=3c160ac32f144f12bc6a49f60875816a&amp;elqaid=63561&amp;elqat=2\" target=\"_blank\" rel=\"noreferrer noopener\">90% of messages are opened within 90 seconds<\/a>, texting is the most effective way to communicate important information with your patients. Use texting to share pre and post-op instructions plus guidelines to make sure that your patients know exactly what to expect.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"513\" height=\"276\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Patient-care-instructions-image_brush_up_sms.jpg\" alt=\"An example SMS that a dentist might send a patient regarding care instructions\" class=\"wp-image-18920\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Patient-care-instructions-image_brush_up_sms.jpg 513w, https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Patient-care-instructions-image_brush_up_sms-300x161.jpg 300w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>PRO TIP:<\/strong> You can go one step further and offer an exceptional patient experience by incorporating <a href=\"https:\/\/messagemedia.com\/nz\/features\/two-way-sms\/\" target=\"_blank\" rel=\"noreferrer noopener\">two-way messaging<\/a>. Patients who have just had a procedure or are experiencing a minor emergency often have quick questions that they want answers to, especially outside of typical office hours. Allow your customers to text their questions to your office and respond on your computer or mobile device to offer your patients even better patient care. This may help you become the preferred dental practice in your area in no time!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Solicit feedback and reviews<\/h2>\n\n\n\n<p>Online reviews are critical to continuing to grow your business and <a href=\"https:\/\/www.dentalroi.com\/Blog\/Post\/Why-Online-Reviews-Are-So-Important-for-a-Dental-Practice#:~:text=Reviews%20are%20seen%20as%20real,search%20engine%20optimization%20(SEO)\" target=\"_blank\" rel=\"noreferrer noopener\">positive reviews make more than 70% of consumers trust a local business more.<\/a> Asking for reviews through text is the quickest way to allow your customers to post a review online.<\/p>\n\n\n\n<p>Additionally, SMS gives you the opportunity to gather important insights so that you can continue to offer the best patient care possible. Send your customers a quick survey via text message to gather immediate feedback.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"513\" height=\"276\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Feedback-reviews-image_brush_up_sms.jpg\" alt=\"An example SMS a dentist might send to ask a client for a review\" class=\"wp-image-18922\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Feedback-reviews-image_brush_up_sms.jpg 513w, https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Feedback-reviews-image_brush_up_sms-300x161.jpg 300w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-background\" style=\"background-color:#f5f5f5\"><strong>RELATED:<\/strong> Check out our top <a href=\"https:\/\/messagemedia.com\/nz\/blog\/examples-sms-feedback-surveys\/\" target=\"_blank\" rel=\"noreferrer noopener\">5 SMS feedback and survey templates<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Send a reminder to encourage patients to pay by text<\/h2>\n\n\n\n<p>Does your dental office offer payment plans? Sending patients text reminders about their plan and bill reminders is an easy way to stay in touch with your customers and prompt action. Allowing them the opportunity to access and pay their bill through a link in a text message is an easy way to ensure that you get paid, sometimes even sooner than scheduled.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#f5f5f5\"><strong>RELATED:<\/strong> Grab our ready-to-use <a href=\"https:\/\/messagemedia.com\/nz\/sms-templates\/healthcare-and-medical\/\">SMS templates for healthcare<\/a> industries.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Final thoughts and further reading<\/h2>\n\n\n\n<p>Making sure that your dental office is offering a seamless and hassle-free experience for patients is the key to ensuring that they return and refer more business to you. Make it easy on yourself with SMS text messaging \u2014 send reminders, alerts and engage directly with your patients. Are you ready to get started with SMS?  <a href=\"https:\/\/messagemedia.com\/nz\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">Chat with one of our messaging experts.<\/a><\/p>\n\n\n\n<p>Make sure to also check out:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/messagemedia.com\/nz\/ebooks\/reduce-no-shows-and-missed-appointments-with-business-messaging\/\">Reduce no-shows and missed appointments with business messaging<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/messagemedia.com\/nz\/use-cases\/sms-for-appointment-reminders\/\">6 essential best practice tips for appointment reminder texts<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/messagemedia.com\/nz\/blog\/text-messaging-in-healthcare\/\">How text messaging in healthcare improves patient outcomes<\/a><\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":37850,"menu_order":107,"template":"","meta":{"_acf_changed":true,"popular":false,"coming_soon":false,"link":"","footnotes":""},"blog_category":[129],"class_list":["post-42932","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-integrate-automate-nz"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Dental Practices Can Brush Up with SMS Text Messaging | MessageMedia New Zealand<\/title>\n<meta name=\"description\" content=\"Read some of the top ways that dental practices can easily incorporate SMS text messages into their business to improve their patient\u2019s experience. 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