79% of people<\/a> say the <\/em>experience you provide is as important as your products or services.<\/p>\n\n\n\n By integrating SMS with your CRM platform, it\u2019s easy to deliver great customer experiences, time and time again. Here are some examples of how you can use SMS in your CRM to leave a positive impression.<\/p>\n\n\n\n And the best bit? You can automate so many aspects of the SMS journey, which helps to:<\/p>\n\n\n\n Once SMS is integrated with your CRM platform, everything just gets easier for your sales and marketing teams. All of the possibilities of SMS open up within a familiar platform, leading to greater efficiency, productivity, and performance.<\/p>\n\n\n\n Key business benefits of sending text messages within your CRM include:<\/p>\n\n\n\n RELATED:<\/strong> 4 ways to supercharge your marketing with SMS automation<\/a><\/p>\n\n\n\n At MessageMedia, our SMS platform integrates with heaps of the leading CRM solutions in market today. Let\u2019s take a look at a couple of them, so you get an idea of what it might mean for your business.<\/p>\n\n\n\n Ensure your sales team never misses an opportunity with our integration<\/a> <\/a>with Zoho CRM<\/a>. And, to help you respond faster and build better customer relationships, SMS notifications are automatically sent when new leads are created or updated.<\/p>\n\n\n\n It\u2019s easy to bring the power of SMS into Dynamics<\/a>. By integrating, you can create SMS templates, send and receive messages, search conversation threads, create custom workflows and more.<\/p>\n\n\n\n Stay connected to leads by integrating SMS into Salesforce<\/a>. Automatically create or update records when an inbound SMS matches a keyword. Or set up workflow rules, like a welcome message when a new contact is created.<\/p>\n\n\n\n
Set up two-way customer support on a convenient channel, making it easier than ever for customers to ask questions about your products or services, and get the help they need.
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Keep customers in the loop about their orders, by sending timely delivery and order confirmations and updates. Or automatically send reminders about upcoming appointments, so they don\u2019t forget.
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Use the power of personalisation in SMS to strengthen relationships across all points in the customer journey.
<\/li><\/ul>\n\n\n\nBehind the scenes, your business benefits too<\/h2>\n\n\n\n
Keep all of your customer information in one place, with no need to replicate, duplicate, or update customer details across multiple platforms. Campaign data is centralised, too, so you can easily track performance of different SMS campaigns.
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Empower your teams to do more with less. It\u2019s easy to automate key moments in the journey and set up triggers to send customers SMS based on particular behaviours or actions. This way your teams can focus on relationship building and strategic thinking.
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Set up automated workflows that include different channels, such as SMS and email<\/a>. This way, you can reach customers in the right channel at the right point in the journey.<\/li><\/ul>\n\n\n\nSee SMS CRM integrations in action<\/h2>\n\n\n\n
SMS for Zoho CRM<\/h4>\n\n\n\n
![\"A](\"https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/04\/Smooth-Messanger-Appointment-reminder.png\")
SMS for Microsoft Dynamics 365<\/h4>\n\n\n\n
![\"The](\"https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/02\/Microsoft-Dynamics-asset-6.png\")
Mercury SMS for Salesforce<\/h4>\n\n\n\n
![\"mercury](\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/07\/4-Mercury-SMS-image.png\")