{"id":42750,"date":"2022-11-21T12:16:00","date_gmt":"2022-11-21T01:16:00","guid":{"rendered":"https:\/\/onesaas.local\/blog\/text-customers-from-computer\/"},"modified":"2024-03-27T19:51:14","modified_gmt":"2024-03-27T19:51:14","slug":"text-customers-from-computer","status":"publish","type":"blog","link":"https:\/\/messagemedia.com\/nz\/blog\/text-customers-from-computer\/","title":{"rendered":"7 reasons your business should send text messages from computers, not phones"},"content":{"rendered":"\n<p>Planning on using bulk SMS to get your marketing messages out to the masses? If you currently send your business texts from your phone, here are seven reasons why you should make the switch to texting from a computer, pronto.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Sending bulk SMS from a computer is faster<\/h2>\n\n\n\n<p>Want to deliver thousands of business text messages to your customers in the same time it takes to send a text to your friends? Setting up and sending text messages from a web portal like MessageMedia\u2019s makes it easy.&nbsp;Our <a href=\"https:\/\/messagemedia.com\/nz\/messaging\/sms\/\">messaging service<\/a> and gateway process thousands of messages per second, with 95% of messages delivered in just two seconds.<\/p>\n\n\n\n<p>For example, before non-profit Rona Scrubs started <a href=\"https:\/\/messagemedia.com\/nz\/features\/web-sms\/\">sending text messages from computers<\/a>, they manually texted customers to confirm orders. Sending campaigns from personal phone numbers could take between 5\u20138 hours. When they switched to MessageMedia\u2019s online portal, it took just 20 minutes.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#f2f2f2\">CASE STUDY: Find out how Rona Scrubs achieved a 50% response uplift after switching to SMS in their <a href=\"https:\/\/messagemedia.com\/nz\/case-studies\/customer-success-rona-scrubs-sms\/\">case study<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. It\u2019s a scalable, reliable platform<\/h2>\n\n\n\n<p>With a platform like MessageMedia, you can send a high volume of messages at the click of a button, knowing that they\u2019ll be delivered. In fact, thanks to considerable investment into our gateway and portal, we send:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>+2B messages per year&nbsp;<\/li>\n\n\n\n<li>+5M webhooks every day&nbsp;<\/li>\n\n\n\n<li>Bulk messages for +65,000 global customers&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>To do this, our infrastructure and network boast an uptime of 99.99%, and we maintain multiple data centres with automatic re-rerouting and 24\/7 carrier monitoring.<\/p>\n\n\n\n<p>For extra peace of mind, our online portal\u2019s reporting suite will track your sent messages, and let you know if there are any failed deliveries.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"498\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-24-at-4.07.34-pm-1024x498.png\" alt=\"\" class=\"wp-image-11085\" style=\"width:549px;height:267px\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-24-at-4.07.34-pm-1024x498.png 1024w, https:\/\/messagemedia.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-24-at-4.07.34-pm-300x146.png 300w, https:\/\/messagemedia.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-24-at-4.07.34-pm-768x373.png 768w, https:\/\/messagemedia.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-24-at-4.07.34-pm.png 1168w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">3. Customise at the click of a button<\/h2>\n\n\n\n<p>Sending bulk messages manually from your mobile phone can take hours. Now, imagine trying to customise each message with a personal greeting or offer. If you\u2019re doing it manually, you\u2019ll be there for days.&nbsp;<\/p>\n\n\n\n<p>When you <a href=\"https:\/\/messagemedia.com\/nz\/features\/bulk-sms\/\">send bulk text messages<\/a> from your computer using a portal like ours, you can automate the process of personalising each message. Simple and intuitive, it\u2019s easy to add custom fields that pull information from your database to make every message feel unique.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2019\/02\/SMS-Personalisation-hero-image-89484bc9-c9b6-4d94-bde0-2a754cf79f9f.svg\" alt=\"Example of sending custom text messages with merge field\" class=\"wp-image-10811\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-background\" style=\"background-color:#f2f2f2\">RELATED: To personalise your text communications like a pro, use these <a href=\"https:\/\/messagemedia.com\/nz\/blog\/how-to-send-customised-sms\/\">three tips for customisation<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. You can track and measure every message<\/h2>\n\n\n\n<p>If you can\u2019t measure it, you can\u2019t improve it, right? To get the best results from your marketing and business texting, you need data.&nbsp;<\/p>\n\n\n\n<p>Yet, when sending manually, you can\u2019t track sent messages or measure the impact of your campaigns. You\u2019re essentially sending \u2018blind\u2019 and hoping for the best.&nbsp;<\/p>\n\n\n\n<p>Using a web portal, you can easily see all the important data \u2013 including whether a message has been delivered, and then when and what action has been taken.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/helpsite-uploads\/rfwvopga96g98yrc5mvawus3jig%2FCn1QlPPR9U41591849847030-Screen+Shot+2020-06-11+at+2.29.06+pm.png\" alt=\"\" style=\"width:509px;height:367px\"\/><\/figure>\n<\/div>\n\n\n<p>MessageMedia\u2019s reporting and management tools are built right into our portal. With these analytics, you can:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Track all sent and received messages&nbsp;&nbsp;<\/li>\n\n\n\n<li>Manage text subscription opt-outs&nbsp;<\/li>\n\n\n\n<li>Monitor message status and delivery&nbsp;<\/li>\n\n\n\n<li>Delineate between multiple sub-brand campaigns&nbsp;&nbsp;<\/li>\n\n\n\n<li>Differentiate between campaigns via keyword&nbsp;<\/li>\n\n\n\n<li>Connect responses to customer and answer via inbox<\/li>\n\n\n\n<li>Measure click-throughs on URLs and <a href=\"https:\/\/messagemedia.com\/nz\/messaging\/sms-mobile-landing-pages\/\">Mobile Landing Pages<\/a><\/li>\n<\/ul>\n\n\n\r\n  <div class=\"cta  bg-light rounded my-4\">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Try sending SMS online for free          <\/h2>\r\n\r\n          <p class=\"mb-4\">Get a trial and explore our text messaging features. We&#8217;ll give you 25 SMS credits to play with.<\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/messagemedia.com\/nz\/contact\/\"  class=\"btn btn-secondary btn-sm mb-3  \" >Contact us<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"640\" height=\"535\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Signup.webp\" alt=\"Image for Try sending SMS online for free\">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n\n\n\n<h2 class=\"wp-block-heading\">5. Make it easy for customers to reply<\/h2>\n\n\n\n<p>When sending SMS manually, <a href=\"https:\/\/messagemedia.com\/nz\/case-studies\/customer-success-rona-scrubs-sms\/\">Rona Scrubs volunteers<\/a> complained about how time-consuming it was to receive text messages, and then match those responses back to the customer database. The lack of connection between the tools meant more hours of slow data entry.&nbsp;<\/p>\n\n\n\n<p>With bulk messaging through your computer, you can easily engage customers in <a href=\"https:\/\/messagemedia.com\/nz\/features\/two-way-sms\/\">two-way messaging<\/a>. You can keep track of all replies in the portal\u2019s inbox, and you can reply straight from the inbox, too.&nbsp;&nbsp;<\/p>\n\n\n\n<p>To simplify your two-way chats even more, you can automate some of your replies depending on a customer\u2019s action. For example, for Vinomofo customers who don\u2019t answer an email or make further purchases, <a href=\"https:\/\/messagemedia.com\/nz\/case-studies\/vinomofo-sms-for-hubspot\/\">a HubSpot text prompt is triggered<\/a> a few days later.&nbsp;<\/p>\n\n\n\n<p>It\u2019s an easy, intuitive way to answer customers\u2019 questions or engage them in further conversation.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"513\" height=\"433\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/09\/Example-of-SMS-customer-support.png\" alt=\"Example of SMS customer support\" class=\"wp-image-27017\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/09\/Example-of-SMS-customer-support.png 513w, https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/09\/Example-of-SMS-customer-support-300x253.png 300w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">6. Work faster with templates and automations<\/h3>\n\n\n\n<p>The two-way messaging automation mentioned above is just the tip of the iceberg. Using an online portal, you can automate large and complex workflows or convert text replies into new data entry slots. Ultimately, automations can save you huge amounts of time and resources.&nbsp;<\/p>\n\n\n\n<p>Here are some of the <a href=\"https:\/\/support.messagemedia.com\/nz\/en-us\/articles\/4413619037199\">simple automations in our online portal<\/a>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add OR remove contact to a contact group\/segmented list&nbsp;<\/li>\n\n\n\n<li>Send text reply&nbsp;<\/li>\n\n\n\n<li>Forward responses to specific email or mobile&nbsp;<\/li>\n\n\n\n<li>Manage unsubscribes\/opt-outs<\/li>\n\n\n\n<li>Forward to URL&nbsp;&nbsp;<\/li>\n\n\n\n<li>Multi-part automated conversations<\/li>\n<\/ul>\n\n\n\n<p>Our online portal also has an entire library of text and automation templates to get you up and running faster \u2013 from customer campaigns to event RSVPs and refunds.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#f2f2f2\">RELATED: Stay consistent and save time with these ready-to-go <a href=\"https:\/\/messagemedia.com\/nz\/sms-templates\/\">text message templates<\/a> for key industries.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Hit \u2018send\u2019 from anywhere<\/h2>\n\n\n\n<p>An online portal like MessageMedia\u2019s will work on any web browser. You can even <a href=\"https:\/\/messagemedia.com\/nz\/integrations\/\" target=\"_blank\" rel=\"noreferrer noopener\">integrate SMS<\/a> into a tool you already use, like <a href=\"https:\/\/messagemedia.com\/nz\/integrations\/hubspot\/\">HubSpot<\/a> or <a href=\"https:\/\/messagemedia.com\/nz\/integrations\/shopify\/\">Shopify<\/a>. It\u2019s all about enabling your team to be able to send bulk SMS from anywhere, anytime.<\/p>\n\n\n\r\n  <div class=\"cta  bg-light rounded my-4\">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Say goodbye to manually sending texts          <\/h2>\r\n\r\n          <p class=\"mb-4\">Once you switch, you\u2019ll never look back. Simplify sending with MessageMedia.<\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/messagemedia.com\/nz\/contact\/\"  class=\"btn btn-secondary btn-sm mb-3  \" >Contact us<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"640\" height=\"535\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Signup.webp\" alt=\"Image for Say goodbye to manually sending texts\">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n","protected":false},"author":2,"featured_media":38801,"menu_order":41,"template":"","meta":{"_acf_changed":true,"popular":false,"coming_soon":false,"link":"","footnotes":""},"blog_category":[140],"class_list":["post-42750","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-tips-tricks-hacks-nz"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>7 Reasons to Text Customers From Your Computer | MessageMedia New Zealand<\/title>\n<meta name=\"description\" content=\"If you currently send your business texts from your phone, here are seven reasons why you should make the switch to texting from a computer. 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