{"id":42744,"date":"2022-11-30T14:34:00","date_gmt":"2022-11-30T03:34:00","guid":{"rendered":"https:\/\/onesaas.local\/blog\/customer-numbers-sms-marketing\/"},"modified":"2024-04-17T19:47:54","modified_gmt":"2024-04-17T19:47:54","slug":"customer-numbers-sms-marketing","status":"publish","type":"blog","link":"https:\/\/messagemedia.com\/nz\/blog\/customer-numbers-sms-marketing\/","title":{"rendered":"17 tips on how to collect phone numbers for SMS marketing."},"content":{"rendered":"\n<p class=\"has-small-font-size\">Last updated August 2023<\/p>\n\n\n\n<p><strong>Want to build up your database for SMS marketing? Here are 17 tips and tricks for how to collect phone numbers for SMS marketing.<\/strong><\/p>\n\n\n\n<p>There\u2019s one thing getting in the way of success with SMS marketing. Numbers. We\u2019re talking customer phone numbers, of course.&nbsp;<\/p>\n\n\n\n<p>Building a solid database of customer phone numbers is a critical step in any text-based marketing program. And the good news? It\u2019s easier than you think. In this guide, you\u2019ll find a huge range of tips and tactics on how to collect phone numbers for SMS marketing. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before you get started, keep these things in mind.<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Know your audience: Aim for quality, not quantity.<\/h3>\n\n\n\n<p>There\u2019s no point in collecting every phone number under the sun if the people behind those numbers don\u2019t fall into your target demographic. Think about your ideal audience and hone your strategy accordingly.&nbsp;<\/p>\n\n\n\n<p>A good place to start is in looking at your existing customers. Get to know their needs and interests. For example, if you sell outdoor adventure gear online, then you\u2019ll know your target audience is likely to be fit and healthy young adults who love a little adrenaline on their weekends.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Know the laws: Make sure you\u2019ve got consent.<\/h3>\n\n\n\n<p>In many jurisdictions around the world, you need your customers\u2019 consent to collect their number from you. In other words, you can\u2019t just take their number from a form they\u2019ve filled in on your website and use it to blast out promotional messages to them. Instead, you need to explicitly ask for permission.&nbsp;<\/p>\n\n\n\n<p>In Australia, for example, some strict rules apply when sending text messages for business purposes.&nbsp;You can brush up on the basics of these <a href=\"https:\/\/messagemedia.com\/nz\/?post_type=blog&amp;p=42711\">opt-in and opt-out rules<\/a> here. Make sure you understand the rules that apply to the areas you&#8217;re sending in. <\/p>\n\n\n\n<p>If you\u2019re unsure, consult a legal professional \u2013 and don\u2019t forget, you can always <a href=\"https:\/\/messagemedia.com\/nz\/contact\/\">contact our team<\/a> with any questions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Know the etiquette: Don\u2019t spam people.<\/h3>\n\n\n\n<p>By sharing their mobile number with you, your customers are putting their trust in you.&nbsp; With this in mind, you must always:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Include options for customers to opt-out<\/li>\n\n\n\n<li>Guarantee privacy of your customers\u2019 details<\/li>\n\n\n\n<li>Promise you won\u2019t spam your customers \u2013 and stick to it<\/li>\n\n\n\n<li>Make sure your SMS messages offer some value<\/li>\n<\/ul>\n\n\n\n<p>One more thing. This probably goes without saying, but buying phone numbers is a bad idea. Even if a phone numbers list is legally obtained, sending messages to those numbers would be illegal without express consent. <\/p>\n\n\n\n<p>Your SMS marketing will be far more effective if you\u2019re texting people who actually <em>want<\/em> to be contacted anyway.<\/p>\n\n\n\r\n  <div class=\"cta  bg-light rounded my-4\">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Want to try texting your database?          <\/h2>\r\n\r\n          <p class=\"mb-4\"><\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/messagemedia.com\/nz\/contact\/\"  class=\"btn btn-secondary btn-sm mb-3  \" >let&#8217;s chat about your best options<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"640\" height=\"535\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Signup.webp\" alt=\"Image for Want to try texting your database?\">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n\n\n\n<h2 class=\"wp-block-heading\">How to collect phone numbers for SMS marketing: 17 easy ways to get your customers\u2019 mobile numbers.<\/h2>\n\n\n\n<p>Now that you\u2019ve wrapped your head around your target audience and the consent rules in your area, you\u2019re ready to dive in and start building your database. Here are some great ways to rack up the numbers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Text-in competitions.<\/h3>\n\n\n\n<p>Tempt your customers with a competition to win a cool prize. Remember, the numbers you collect are worth their weight in gold for SMS marketing, so make sure your prize is worth the exchange. <\/p>\n\n\n\n<p>Text-in competitions are one of the easiest ways to collect phone numbers. You\u2019ll just need a <a href=\"https:\/\/messagemedia.com\/nz\/features\/dedicated-virtual-numbers\/\">dedicated mobile number<\/a> that customers can text their entries to.<\/p>\n\n\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"568\" height=\"712\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/11\/Text-to-win-competiton-SMS-example.png\" alt=\"Text-to-win-competiton-SMS-example\" class=\"wp-image-41948\" style=\"object-fit:contain;width:400px;height:542px\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/11\/Text-to-win-competiton-SMS-example.png 568w, https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/11\/Text-to-win-competiton-SMS-example-239x300.png 239w\" sizes=\"(max-width: 568px) 100vw, 568px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2. Keyword campaigns.<\/h3>\n\n\n\n<p>Similar to text-to-win competitions, keyword SMS campaigns are about giving your customers a great deal in exchange for their phone number. Run an ad asking them to text you, and you send them a special offer or discount&nbsp;in return. Here&#8217;s an example: <\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"878\" height=\"690\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/11\/Hero_short_codes.png\" alt=\"Woman on a laptop with SMS bubble examples floating around her.\" class=\"wp-image-41953\" style=\"width:486px;height:382px\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/11\/Hero_short_codes.png 878w, https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/11\/Hero_short_codes-300x236.png 300w, https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/11\/Hero_short_codes-768x604.png 768w\" sizes=\"(max-width: 878px) 100vw, 878px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3. Social media<\/h3>\n\n\n\n<p>Use your social channels \u2013 like Twitter, LinkedIn, Facebook, Instagram, YouTube and TikTok \u2013&nbsp;to connect with your potential customers. <\/p>\n\n\n\n<p>To reach your target audience, you could run sponsored posts on your key channels, using strategies like competitions, keyword campaigns, live broadcasts, polls and stories to encourage followers to sign up to your contact list.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Make the exchange<\/h3>\n\n\n\n<p>When you\u2019re asking for something valuable like a customer\u2019s phone number, you need to make it worth their while. What can you give your customers that no one else can?<\/p>\n\n\n\n<p>A great example of a value exchange is when a B2B business offers an insightful eBook or report that helps prospective customers grow. By putting the asset behind a gated form, customers sign up and share their mobile number. Too easy.<\/p>\n\n\n\r\n  <div class=\"cta  bg-light rounded my-4\">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Brush up on text messaging trends.          <\/h2>\r\n\r\n          <p class=\"mb-4\"><\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/lp.messagemedia.com\/talking-about-an-sms-evolution\"  class=\"btn btn-secondary btn-sm mb-3  \" >Grab the report<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"640\" height=\"535\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Signup.webp\" alt=\"Image for Brush up on text messaging trends.\">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n\n\n\n<h3 class=\"wp-block-heading\">5. Free trial or demo<\/h3>\n\n\n\n<p>This is always a good one, particularly if you\u2019re in the B2B space. When customers sign up, collect their mobile number using the online form on your website. If they\u2019re signing up elsewhere, like at an event or through a shop window, ask them to send an SMS requesting the free trial or demo.<\/p>\n\n\n\r\n  <div class=\"cta  bg-light rounded my-4\">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Want to try SMS?          <\/h2>\r\n\r\n          <p class=\"mb-4\"><\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/calendly.com\/d\/d7r-sj7-m74\/\"  class=\"btn btn-secondary btn-sm mb-3  \" >Book a demo<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"640\" height=\"535\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Signup.webp\" alt=\"Image for Want to try SMS?\">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n\n\n\n<h3 class=\"wp-block-heading\">6. Email<\/h3>\n\n\n\n<p>If you\u2019ve built up a solid database of email addresses for email marketing, use this channel to collect mobile numbers. When you send your monthly newsletter or weekly promo email, encourage customers to reply with their cell phone number. You could sweeten the deal with an offer they can\u2019t refuse.&nbsp;<\/p>\n\n\n\n<p>Don\u2019t forget, if you already do email marketing, be sure to differentiate your <a href=\"https:\/\/messagemedia.com\/nz\/use-cases\/sms-for-marketing-campaigns\/\">SMS marketing<\/a>. Customers won\u2019t want to share their mobile number only to receive the same messages in both channels. Show them why they\u2019ll want to subscribe \u2013 it could be something like first dibs on exclusive new lines, or Christmas sales, or a gift on their birthday.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. VIP clubs<\/h3>\n\n\n\n<p>Invite your customers to join a special VIP club by signing up with their mobile number. Of course, you\u2019ll need a VIP club in the first place \u2013 if you don\u2019t have one, make sure that whatever you create offers tangible benefits, such as advance notice of sales and promotions, mobile coupons, invites to exclusive webinars, and so on. It\u2019s all about making sure your customers feel like they\u2019re getting special treatment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Partnerships<\/h3>\n\n\n\n<p>Think of businesses who may complement your own, and consider joining forces to grow your databases. This can effectively double your marketing efforts and help you reach more potential customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. Events and conferences<\/h3>\n\n\n\n<p>If you\u2019re participating in an industry event, make the most of the opportunity to collect attendees\u2019 details. Use some of the strategies listed above \u2013 like competitions, giveaways or value exchanges \u2013 to encourage people to give you their numbers. Here&#8217;s what ours looks like:<\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1024\" height=\"925\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/03\/Sinch-MessageMedia-event-booth-1024x925-1.jpg\" alt=\"Sinch-MessageMedia-event-booth\" class=\"wp-image-41957\" style=\"object-fit:cover;width:517px;height:388px\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/03\/Sinch-MessageMedia-event-booth-1024x925-1.jpg 1024w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/03\/Sinch-MessageMedia-event-booth-1024x925-1-300x271.jpg 300w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/03\/Sinch-MessageMedia-event-booth-1024x925-1-768x694.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">10. Advertise your number<\/h3>\n\n\n\n<p>Make sure your dedicated number is highly visible on all your advertising, from billboards to the side of your vehicle. On your ads, encourage customers to get in touch by using memorable keywords. For example, \u2018Text THIRSTY to 0491 570 156 for a free drink in-store.\u2019<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#f5f5f5\">TOP TIP: Learn <a href=\"https:\/\/messagemedia.com\/nz\/blog\/how-to-choose-sms-sender-id\/\">how to choose the right SMS sender ID<\/a> for your business needs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">11. Website forms<\/h3>\n\n\n\n<p>Add \u2018mobile number\u2019 as a mandatory field on your web forms, from general contact forms to feedback forms and checkout pages in your online store. Don\u2019t forget to include a checkbox if you need to comply with opt-in rules.<\/p>\n\n\n\n<p>You could also use the form to capture customers\u2019 preferences, by including a checklist of the products or services they\u2019re interested in. Then, you\u2019ll know more about what they want and can tailor your SMS marketing accordingly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">12. In-store campaigns<\/h3>\n\n\n\n<p>To encourage customers to share their mobile numbers when they\u2019re visiting your store, think about what you could offer your customers.<\/p>\n\n\n\n<p>For example, you could run a monthly prize draw asking people to drop their business cards in a bowl. Or, you could offer free samples, requiring customers to sign up with their mobile number.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">13. Customer support calls<\/h3>\n\n\n\n<p>If your business has a call centre or takes support calls, your support agents could ask for mobile phone numbers when new customers call in. On these calls, your team could encourage customers to sign up for SMS alerts \u2013 being sure to explain the benefits.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">14. Chatbot<\/h3>\n\n\n\n<p>If your site has a chatbot, use it to collect phone numbers for SMS marketing. Similar to customer feedback, make sure you include an automated form query that nudges customers to give you their mobile numbers. It\u2019s not an unusual request \u2013 customers may want a reply from you later when they\u2019re away from their computer. Learn about <a href=\"https:\/\/messagemedia.com\/nz\/messaging\/chatbox-to-sms\/\">our Chatbox to SMS feature<\/a>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1956\" height=\"1166\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/10\/Chatbox-hero-image.png\" alt=\"A laptop screen showing Chatbox to SMS popping up to talk to visitors\" class=\"wp-image-21876\" style=\"width:518px;height:308px\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/10\/Chatbox-hero-image.png 1956w, https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/10\/Chatbox-hero-image-300x179.png 300w, https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/10\/Chatbox-hero-image-1024x610.png 1024w, https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/10\/Chatbox-hero-image-768x458.png 768w, https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/10\/Chatbox-hero-image-1536x916.png 1536w\" sizes=\"(max-width: 1956px) 100vw, 1956px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">15. Call-to-actions<\/h3>\n\n\n\n<p>Sign up forms, chatbots, social channels and emails aren\u2019t the only places your brand can land a mobile number. Don\u2019t discount your Contact Us page.<\/p>\n\n\n\n<p>Offer the option for people to get in touch via text message. It\u2019s an easy, non-intrusive way for them to communicate with you \u2013&nbsp;and you can collect their mobile number while you\u2019re at it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">16. Onboarding<\/h3>\n\n\n\n<p>If you run a business where new customers need to sign up \u2013 whether you\u2019re a salon that collects their details or you\u2019re a software company \u2013 then use the onboarding stage as an opportunity to get their number, if you haven\u2019t got it already.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">17. Just ask<\/h3>\n\n\n\n<p>Sometimes it just pays to ask. This is what one of our customers, confectionary specialist Lollyology, did when they were pivoting their business from bricks-and-mortar to online. <\/p>\n\n\n\n<p>They needed customers\u2019 numbers, so they simply asked everyone who walked through the door \u2013&nbsp;adding a sweetener by reminding customers they\u2019d receive extra discounts and promotions via text. <\/p>\n\n\n\n<p>Most customers were happy to oblige, and they collected 200 customers\u2019 numbers in just a few days. <a href=\"https:\/\/messagemedia.com\/nz\/case-studies\/bricks-and-mortar-retailer-makes-successful-move-online-with-help-from-sms\/\">Read the case study.<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to collect phone numbersfor SMS marketing: Got your numbers&#8230; now what?<\/h2>\n\n\n\n<p>Once you\u2019ve built your database of mobile numbers, it\u2019s time to put your SMS marketing plan into action with Sinch MessageMedia.<\/p>\n","protected":false},"author":2,"featured_media":38948,"menu_order":10,"template":"","meta":{"_acf_changed":false,"popular":false,"coming_soon":false,"link":"","footnotes":""},"blog_category":[140],"class_list":["post-42744","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-tips-tricks-hacks-nz"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to collect phone numbers for SMS marketing: 17 hot tips | MessageMedia New Zealand<\/title>\n<meta name=\"description\" content=\"Want to build up your database for SMS marketing? 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