{"id":42714,"date":"2023-06-27T09:29:22","date_gmt":"2023-06-26T23:29:22","guid":{"rendered":"https:\/\/onesaas.local\/blog\/we-are-now-sinch-messagemedia\/"},"modified":"2024-03-27T19:51:09","modified_gmt":"2024-03-27T19:51:09","slug":"we-are-now-sinch-messagemedia","status":"publish","type":"blog","link":"https:\/\/messagemedia.com\/nz\/blog\/we-are-now-sinch-messagemedia\/","title":{"rendered":"MessageMedia is now Sinch MessageMedia."},"content":{"rendered":"\n<p>Today, MessageMedia is proudly becoming Sinch MessageMedia. Two years ago, MessageMedia was acquired by Sinch \u2013 the company that powers meaningful conversations between businesses and their customers through its Customer Communications Cloud.<\/p>\n\n\n\n<p>Since then, we\u2019ve been hard at work and have exciting updates that go far beyond a new logo. We\u2019ve made some big changes that make it even easier for businesses <em>of any size<\/em> to engage with customers.<\/p>\n\n\n\n<p>Our intelligent SMS marketing increases productivity, saves time, and boosts ROI \u2013 thanks to features like automated customer alerts, personalised messages, or two-way customer communication. Add to that our seamless integration with just about any major CRM, ERP, ecommerce, and marketing automation platform \u2013 and you can see how our customers get results.<\/p>\n\n\n\n<p>So, if you want to simplify and improve operations, reduce costs, and increase sales, you\u2019re in the right place.<\/p>\n\n\n\n<p>Now, let\u2019s get into the nitty-gritty. What\u2019s so different with Sinch MessageMedia? A lot.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. We make it easy \u2013 to get started, so you can more meaningfully engage with your customers.<\/h2>\n\n\n\n<p>We\u2019ve added features that let you segment and personalise communications, and make you go \u201cah-ha!\u201d Now it&#8217;s even easier to have two-way conversations via:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An intuitive, <strong>revamped user interface<\/strong> with a clean new look and new navigation.&nbsp;<\/li>\n\n\n\n<li>A <strong>super customised contact segmentation<\/strong> that simplifies customer relationship management. Think hyper-targeted personalisation and authentic conversations at scale.&nbsp;<\/li>\n\n\n\n<li>A brand-new <strong>mobile app<\/strong> for<em> <\/em>business messaging on the go.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>A hassle-free <strong>number verification process<\/strong> for new users to get up and running quickly.&nbsp;<\/li>\n\n\n\n<li>And, the cherry on the top \u2013 <strong>access to popular social channels<\/strong>. Because we\u2019re no longer just SMS. You can now connect WhatsApp, Instagram, and more in seconds,<strong> <\/strong>and bring all your omnichannel messaging communications together in one place.<\/li>\n<\/ul>\n\n\n\n<p>And if you want to chat with a human \u2013 no worries. We\u2019ll always have someone to help get you set up and guide you on the best way to use our platform.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2023\/06\/Sinch-MessageMedia-dashboard-on-laptop.jpg\" alt=\"Sinch MessageMedia dashboard on laptop\" class=\"wp-image-31111\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">2. We make it easy \u2013 to work with your existing tech stack.<strong>&nbsp;<\/strong><\/h2>\n\n\n\n<p>Here\u2019s the thing. We have 85+ integrations, including HubSpot, NetSuite, Zoho, Shopify, BigCommerce, and Salesforce. That means you can easily add the most trusted and breakthrough form of communication \u2013 messaging \u2013 to your existing tech stack. Because what counts is making the right connection.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Shopify.<\/h3>\n\n\n\n<p>Our <a href=\"https:\/\/messagemedia.com\/nz\/integrations\/shopify\/\">integration with Shopify<\/a> (and other leading ecommerce software) reimagines the way retailers interact with customers, in-store and online. For starters, it brings together two-way messaging, social media engagement, landing pages, chat, <em>and<\/em> automation. All the good things.<\/p>\n\n\n\n<p>Targeted, personalised campaigns? Check. Improved abandoned cart recovery via SMS? Yes. Engaging with your customers across platforms is the way to go.<\/p>\n\n\n\n<p>Let\u2019s break it down even further.<\/p>\n\n\n\n<p><strong>Personalise engagement<\/strong>. The integration lets sellers reply to DMs directly on Instagram and Messenger, via one inbox. And that\u2019s the personal touch that cuts through. Real-time synchronisation with Shopify stores means you can set up automated replies, send out or schedule targeted campaigns, and analyse engagement and campaign success.<\/p>\n\n\n\n<p><strong>Boost revenue.<\/strong> With the rise of mobile retail shopping and text messaging&#8217;s high open rates, you can effectively build customer lists and loyalty. That, in turn, helps with personalised automation and campaigns, including abandoned cart recovery.<\/p>\n\n\n\n<p><strong>Seize every interaction. <\/strong>Everyone loves an offer.<strong> <\/strong>Attract customers via Chatbox to SMS, a dynamic chat bubble that engages <em>and<\/em> captures essential contact details at the same time \u2013 the ideal mix of customer engagement and lead generation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">HubSpot.<\/h3>\n\n\n\n<p>Our deep <a href=\"https:\/\/messagemedia.com\/nz\/integrations\/hubspot\/\">SMS for HubSpot integration<\/a> continues to evolve, with new capabilities and use cases added monthly across the Marketing Hub, Sales Hub, and Service Hub.&nbsp;<\/p>\n\n\n\n<p>The latest improvements are going to make Sales teams and Executives very happy. Because we\u2019ve got exciting updates in <strong>Deal records <\/strong>(now the one place to view communications, have one-to-one conversations, and set up automatic notifications) <strong>and Reporting <\/strong>(we\u2019re talking in-depth insights into text messaging performance, conversions, and click-through rates). So you don\u2019t miss a beat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">NetSuite.<\/h3>\n\n\n\n<p>We are the only SMS service natively <a href=\"https:\/\/messagemedia.com\/nz\/integrations\/sms-for-netsuite\/\">integrated with NetSuite<\/a><strong> <\/strong>\u2013 and we\u2019re 5-star rated. So, what does this mean? It means you can send personalised messages based on customer data (such as order history or preferences) from the software you already use. Easy.<\/p>\n\n\n\n<p>Our latest updates let you keep things separate with multiple Sender IDs and help reduce bill shock with Unicode character count.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Zoho.<\/h3>\n\n\n\n<p>Our native integration, <a href=\"https:\/\/messagemedia.com\/nz\/integrations\/sms-for-zoho-crm\/\">SMS for Zoho CRM<\/a><em>, <\/em>is the 2<sup>nd<\/sup> top extension listed in the Zoho Marketplace^. Hooray! (Pssst. Making instant connections is going to reach further, very soon.) But for now, the latest product updates let you message customers faster and easier.&nbsp;<\/p>\n\n\n\n<p>Want to set workflow rules and automate SMS, without any guesswork? Need to send a bulk SMS campaign to more than 5,000 contacts at once? Well, now you can.&nbsp;<\/p>\n\n\n\n<p>And with a faster loading interface, you can connect with your customers<strong> <\/strong>instantly via Sinch MessageMedia\u2019s embedded inbox. And you can do it all via templates \u2013 ready to go.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2023\/06\/Netsuite-and-HubSpot-SMS-integrations.jpg\" alt=\"Netsuite and HubSpot SMS integrations on computer screens\" class=\"wp-image-31109\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>3.<\/strong> We make it easy \u2013 to work with other Sinch products.<\/h2>\n\n\n\n<p>Sinch\u2019s global super network powers over 700 billion messages each year \u2013 that\u2019s more than 6,000 per second. The high volume gives Sinch, its partners and clients around the world, the scale that keeps everyone happy, with cost per transaction down, and quality up.&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>That\u2019s why IDC recently named Sinch as a<a href=\"https:\/\/www.sinch.com\/insights\/excerpt\/idc-marketscape-2023\/\" target=\"_blank\" rel=\"noreferrer noopener\"> leader in the CPaaS space<\/a>, with Courtney Munroe saying, \u201cConsider Sinch when you are a globally operating company and are looking for a CPaaS provider with a deep, global coverage and a robust portfolio spanning basic communications APIs as well as low\/no-code and SaaS solutions with profound marketing and customer engagement capabilities.\u201d&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>What\u2019s more, Sinch was also named<a href=\"https:\/\/www.sinch.com\/news\/sinch-named-adobe-digital-experience-technology-partner-year-customer-journeys\/#:~:text=After%20a%20long%2Dstanding%20global,services%20through%20Adobe's%20resell%20program.\" target=\"_blank\" rel=\"noreferrer noopener\"> Adobe\u2019s Digital Experience Technology Partner of the Year<\/a> in April. Fun fact, Sinch has powered<a href=\"https:\/\/www.sinch.com\/news\/sinch-announces-strategic-collaboration-salesforce-through-enterprise-grade-messaging-solution\/#:~:text=Sinch%20has%20worked%20with%20Salesforce,6%2C000%20per%20second%20on%20average.\" target=\"_blank\" rel=\"noreferrer noopener\"> Salesforce<\/a> since 2014, helping it reach its global customer base via enterprise-grade messaging.&nbsp;<\/p>\n\n\n\n<p>It\u2019s safe to say we\u2019ve made some noise this year. And at Sinch MessageMedia, we\u2019re bringing all the pieces together. Starting with email contact sync with Mailjet. And, coming soon, Sinch Voice customers will be able to easily add messaging with Sinch MessageMedia.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>So what does this all mean? The customers win.<\/strong><\/h2>\n\n\n\n<p>We\u2019ve got thousands of customers worldwide using us to grow their businesses, save time, and thrive.&nbsp;&nbsp;<\/p>\n\n\n\n<p>A<a href=\"https:\/\/messagemedia.com\/nz\/case-studies\/crazy-roi-for-a-gourmet-gift-basket-retailer-with-sms\/\"> speciality gift basket company<\/a> saw 50% revenue growth in 12 months by adding SMS to its solution. <a href=\"https:\/\/messagemedia.com\/nz\/case-studies\/st-john-of-god-healthcare-sms-landing-pages\/\">A healthcare organisation<\/a> can more efficiently communicate with healthcare providers by incorporating Sinch MessageMedia\u2019s mobile landing page solution. And <a href=\"https:\/\/messagemedia.com\/nz\/case-studies\/appliance-wholesaler-saves-time-with-netsuite-integration\/\">an appliance wholesaler<\/a> quickly managed and communicated customer notifications for 400,000+ products via SMS, within NetSuite.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Watch this space. We\u2019re just getting started.<\/strong><\/h2>\n\n\n\n<p>We\u2019re continually making it easier for businesses \u2013 of any size \u2013 to engage in meaningful conversations. Through integrations<strong> <\/strong>with your existing technology, via social-conversational channels (like Messenger, WhatsApp, Instagram, and Google\u2019s Business Messages), or a new omnichannel inbox that powers the future of conversational commerce across <em>all<\/em> messaging channels.<\/p>\n\n\n\n<p>Because we know that success is possible in a multichannel, conversational future, we\u2019ll pull all the channels \u2013 messaging, email, voice, and social \u2013 into one powerful but accessible Sinch MessageMedia platform. And we\u2019ll bring Sinch\u2019s global super network strength to all this, breaking down silos across channels and tech stacks.<\/p>\n\n\n\n<p><sub>^Zoho\u2019s place as second top extension is based on the number of reviews, by volume of instals.<\/sub><\/p>\n","protected":false},"author":2,"featured_media":38903,"menu_order":13,"template":"","meta":{"_acf_changed":false,"popular":false,"coming_soon":false,"link":"","footnotes":""},"blog_category":[131],"class_list":["post-42714","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-news-announcements-nz"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>MessageMedia Is Now Sinch MessageMedia: Here&#039;s What&#039;s New New Zealand<\/title>\n<meta name=\"description\" content=\"MessageMedia is now Sinch MessageMedia. 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