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7 March 2019

Are your providers keeping your customer data secure?

With articles hitting the news regularly about incidents of major data breaches, it’s always a good time to reflect on whether you – and your providers – are keeping customer details safe.

Billions of records containing personal information are potentially available and easily accessible, which is why recent legislation such as the Australian Notifiable Data Breach Scheme or the European General Data Protection Regulation (GDPR) puts the onus onto businesses to meet certain standards for security of personal information. So it’s a good time to reflect on whether your customer details are secure, especially if your providers also have access to this data.

The fallout from a leak of customers’ data can be enormous, from total loss of reputation and reduced business to significant fines and legal consequences.

It is critical that you protect the data of your customers, but this also extends to data held by any other third parties – suppliers or partners – who have access to the details of your customers.

As your supplier, MessageMedia has the responsibility of meeting its obligations under the law and it takes the responsibility of securing the data of your customers seriously. At MessageMedia, we believe security is not just a function of the security team – it is everyone’s responsibility.

To do so, we take steps to follow industry best practice, and we are working towards certification under ISO 27001 Information Security Management System, using our efforts to ensure appropriate security protection for customer data.

We use banking level encryption and VPNs in our secure messaging gateway, in an effort to keep your information safe. We regularly review every aspect of our security to ensure that emerging threats are dealt with, and we believe security is embedded into everything we do.

That’s why we believe we have been chosen to provide services to federal government departments and major corporate enterprises.

Compliance with privacy legislation

Many countries around the world have legislation in place to protect consumer data and privacy.

We are required to meet that legislation in the countries in which we operate, and we do what we can to protect your data and confidentiality. We hold commercially sensitive information on trust. We take all reasonable steps to withhold your data from unauthorised third parties, except as legally required or as agreed with you.

Compliance with GDPR

In May 2018, the European General Data Protection Regulation (GDPR) introduced some of the biggest changes to data protection laws in decades. Data privacy and security regulations were tightened with significant fines and infringements for non-compliance.

We suggest you make sure your suppliers and partners put in place the data security and privacy principles entrenched by the GDPR. At MessageMedia, we also place obligations on our service providers and partners to ensure that, if they are required to comply with the GDPR, they understand this responsibility and have measures in place to comply. We want to ensure that the integrity of your data is protected throughout delivery to its destination.

Global operations

MessageMedia has headquarters in Australia and maintains offices and infrastructure around the globe. We work directly with major telecommunications companies, taking steps to make sure that your data is safe and that we are compliant with all necessary legislative requirements. We encrypt traffic so we can protect it from hackers while in transit.

Independent audits

Our business and financial statements are regularly audited by an independent external party. The audits help our management and advisory board better understand our business and any potential risks.

Data security is paramount

Privacy and security are critical concerns for any organisation. Penalties arising from a failure to protect can be severe, but the worse consequence is the loss of reputation and damage to business confidence.

Make sure that both you – and your providers – are working hard to keep your data safe and sound.

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