{"id":12787,"date":"2020-11-12T17:24:26","date_gmt":"2020-11-12T17:24:26","guid":{"rendered":"https:\/\/messagemedia.com\/au\/?post_type=press&p=12787"},"modified":"2024-02-20T10:51:49","modified_gmt":"2024-02-20T10:51:49","slug":"messagemedia-and-marquis-software","status":"publish","type":"press","link":"https:\/\/messagemedia.com\/au\/press\/messagemedia-and-marquis-software\/","title":{"rendered":"MessageMedia and Marquis Software announce study that shows text messaging appointment reminders reduce community corrections no-shows by 43%"},"content":{"rendered":"\n

November 12, 2020: Denver, Colorado<\/strong> \u2013 Global business messaging provider MessageMedia<\/a> and Marquis Software<\/a>, a leading platform for Offender Management Systems, are excited to announce the results of a research study designed to measure the impact of text messaging appointment reminders on individuals under community corrections supervision. The study found that using text messaging to send appointment reminders in advance of scheduled meetings reduced no-shows for individuals by as much as 43% when a reminder was sent the day before the scheduled meeting.<\/p>\n\n\n\n

The Arkansas Department of Corrections deployed Marquis Software\u2019s eOMIS\u00ae system for inmate management, electronic health records and community supervision. One key capability of the platform is its ability to automate the coordination and scheduling of community supervision appointments. Historical data from the Arkansas Division of Community Correction (ACC) showed that nearly 20% of these appointments were not held, resulting in wasted time and effort for officers involved with managing these cases, and potential violations for parolees. ACC believed that by adding the ability to notify attendees via text messaging would result in fewer no-shows for appointments.<\/p>\n\n\n\n

ACC contracted with Marquis Software to add text messaging capability to the eOMIS\u00ae platform. Marquis chose to partner with MessageMedia, due to its robust API, 20+ years experience, and reliable support and implementation team. The integration allowed the eOMIS\u00ae platform to automatically trigger text-based appointment reminders and process incoming appointment confirmations, while maintaining a complete history of all SMS communications within the eOMIS\u00ae database. At the same time, ACC conducted an externally-validated study to determine the effect of text messages, as well as the most ideal timing for them.<\/p>\n\n\n\n

Some of the study\u2019s conclusions were:<\/p>\n\n\n\n