{"id":1007,"date":"2024-02-02T05:00:48","date_gmt":"2024-02-02T05:00:48","guid":{"rendered":"https:\/\/onesaas.local\/au\/?post_type=messaging&#038;p=1007"},"modified":"2024-04-03T10:27:41","modified_gmt":"2024-04-03T10:27:41","slug":"chatbox-to-sms","status":"publish","type":"messaging","link":"https:\/\/messagemedia.com\/au\/messaging\/chatbox-to-sms\/","title":{"rendered":"Chatbox to SMS"},"content":{"rendered":"\r\n  <section class=\"header-block py-4 py-lg-7 bg-light scrollme \">\r\n    <div class=\"container bg-light\">\r\n      <div class=\"row align-items-center \">\r\n\r\n        <div class=\"col-md-6 \">\r\n\r\n          \r\n          \r\n                      <h1 class=\"mb-lg-4 p-0\">Chatbox to SMS<\/h1>\r\n          \r\n                      <p class=\"mb-4\">Seamlessly move website chat conversations with prospects and customers to SMS on their mobile devices, where it suits them most.<\/p>\r\n          \r\n                      <div class=\"btn-group\">\r\n              <a href=\"#cta-form\"  class=\"btn btn-secondary btn-sm mb-3 me-3  scrollme\" >Get in touch<\/a>            <\/div>\r\n          \r\n          \r\n        <\/div>\r\n\r\n        \r\n          <link rel=\"preload\" as=\"image\" href=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Chatbox-hero-image.png\">\r\n\r\n          <div class=\"col-md-6 text-center\">\r\n                          <img decoding=\"async\" fetchpriority=\"high\"  width=\"978\" height=\"583\" class=\"skip-lazy img-fluid \" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Chatbox-hero-image.png\" alt=\"Image for Chatbox to SMS\">\r\n                      <\/div>\r\n\r\n        \r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n    \n\n    <section  class=\"section py-4 py-lg-7 bg-white\">\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-md-12 col-lg-12\">\r\n                                                        <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-md-12 col-lg-12 justify-content-center\">\r\n                    \n\r\n    \r\n        \r\n        <div class=\"row g-4 cards  cards-transparent\">\r\n                                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                    <div class=\"card  h-100 p-1 d-flex flex-column\">\r\n\r\n                                                <div class=\"card-body\">\r\n                            \r\n                    <p class=\"card-icon mb-lg-4\">\r\n                        <img decoding=\"async\" src=\"https:\/\/messagemedia.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/icons\/custom-icons\/alarm_clock.svg\" alt=\"Icon for Always on.\">\r\n                    <\/p>                            <h5>Always on.<\/h5>\r\n                            <div class=\"card-text mb-4\">\r\n                                Boost your website lead conversion rates and customer response times by capturing all enquiries 24\/7.                            <\/div>\r\n\r\n                        <\/div>\r\n                        <div class=\"text-start mt-auto\">\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                    <div class=\"card  h-100 p-1 d-flex flex-column\">\r\n\r\n                                                <div class=\"card-body\">\r\n                            \r\n                    <p class=\"card-icon mb-lg-4\">\r\n                        <img decoding=\"async\" src=\"https:\/\/messagemedia.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/icons\/custom-icons\/barchart_up.svg\" alt=\"Icon for Convert and close.\">\r\n                    <\/p>                            <h5>Convert and close.<\/h5>\r\n                            <div class=\"card-text mb-4\">\r\n                                Speed up your sales cycle and win more business by staying connected with your prospects and customers.                            <\/div>\r\n\r\n                        <\/div>\r\n                        <div class=\"text-start mt-auto\">\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                    <div class=\"card  h-100 p-1 d-flex flex-column\">\r\n\r\n                                                <div class=\"card-body\">\r\n                            \r\n                    <p class=\"card-icon mb-lg-4\">\r\n                        <img decoding=\"async\" src=\"https:\/\/messagemedia.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/icons\/custom-icons\/speech_bubble_pen.svg\" alt=\"Icon for Easy-to-use inbox.\">\r\n                    <\/p>                            <h5>Easy-to-use inbox.<\/h5>\r\n                            <div class=\"card-text mb-4\">\r\n                                Manage enquiries and track leads in one central spot. Easily send and receive replies from your MessageMedia inbox.                            <\/div>\r\n\r\n                        <\/div>\r\n                        <div class=\"text-start mt-auto\">\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                    <\/div>\r\n\r\n\n\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section py-4 py-lg-7 bg-light\">\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-lg-center text-center\">\r\n                <div class=\"col-md-12 col-lg-9\">\r\n                    <h2 class=\"mb-4\">Why choose Chatbox to SMS?<\/h2>                    <p>Through the power of text messaging, Chatbox to SMS helps you quickly resolve customer enquiries and\r\nwin new business \u2014 without the disconnection risk.\r\n\r\n<\/p>                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-md-12 col-lg-9 justify-content-center\">\r\n                    \n\r\n  <style>\r\n    .iframe-container {\r\n      padding-top: 56.25%;\r\n      margin: 0 auto;\r\n    }\r\n\r\n    .responsive-iframe {\r\n      position: absolute;\r\n      top: 0;\r\n      left: 0;\r\n      bottom: 0;\r\n      right: 0;\r\n      width: 100%;\r\n      height: 100%;\r\n      border: none;\r\n    }\r\n  <\/style>\r\n\r\n  <div class=\"iframe-container position-relative\">\r\n    <iframe class=\"responsive-iframe\" src=\"https:\/\/player.vimeo.com\/video\/715039382?dnt=1&#038;app_id=122963\" frameborder=\"0\" allow=\"autoplay; encrypted-media\" allowfullscreen=\"\" aria-label=\"MessageMedia Video\"><\/iframe>\r\n  <\/div>\r\n\r\n\n\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section py-4 py-lg-7 bg-white\">\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-lg-center text-center\">\r\n                <div class=\"col-md-12 col-lg-12\">\r\n                    <h2 class=\"mb-4\">The key features.<\/h2>                    <p>Continue conversations with customers on their mobile phones after they have closed their browser,\r\nand create a customisable auto-response so you don\u2019t keep them waiting in the meantime.<\/p>                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-md-12 col-lg-12 justify-content-center\">\r\n                    \n\r\n    <div class=\"row align-items-center\">\r\n\r\n        <div class=\"col-md-6\">\r\n                                <div class=\"vertical-tabs p-3 p-lg-4 mb-3 rounded\r\n                     active\">\r\n                        <p class=\"h4\">Cut through with SMS<\/p>\r\n                        <p class=\"mb-0\">By capturing mobile numbers upfront, cut through with customers and continue a two-way conversation with them on their mobile device.\r\n\r\n<\/p>\r\n                    <\/div>\r\n                                <div class=\"vertical-tabs p-3 p-lg-4 mb-3 rounded\r\n                    \">\r\n                        <p class=\"h4\">Customise and personalise<\/p>\r\n                        <p class=\"mb-0\">Customise the Chatbox to suit your business needs before adding to your website. Incorporate your branding by changing the colours.\r\n\r\n<\/p>\r\n                    <\/div>\r\n                                <div class=\"vertical-tabs p-3 p-lg-4 mb-3 rounded\r\n                    \">\r\n                        <p class=\"h4\">Automate your response<\/p>\r\n                        <p class=\"mb-0\">Create tailored auto-responders on Chatbox to acknowledge customer enquiries, manage response times, and provide opening hours. Set up your first automatic SMS to let your prospect know you\u2019ll follow up soon.\r\n\r\n<\/p>\r\n                    <\/div>\r\n                                <div class=\"vertical-tabs p-3 p-lg-4 mb-3 rounded\r\n                    \">\r\n                        <p class=\"h4\">Real time central inbox<\/p>\r\n                        <p class=\"mb-0\">Communicate with customers and prospects through MessageMedia\u2019s real time inbox. Easily manage active enquiries, track conversation history, and archive any closed conversations.\r\n\r\n<\/p>\r\n                    <\/div>\r\n            \r\n                    <\/div>\r\n\r\n        <div class=\"col-md-6 text-center\">\r\n            \r\n                    <img decoding=\"async\" style=\"max-height: 450px;\" class=\"vertical-tabs-image img-fluid show\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Cut-through-with-SMS-image-1.png\" alt=\"Image for Cut through with SMS\">\r\n            \r\n                    <img decoding=\"async\" style=\"max-height: 450px;\" class=\"vertical-tabs-image img-fluid :\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Customise-Chatbox-apng.png\" alt=\"Image for Customise and personalise\">\r\n            \r\n                    <img decoding=\"async\" style=\"max-height: 450px;\" class=\"vertical-tabs-image img-fluid :\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Chatbox-image-6.webp\" alt=\"Image for Automate your response\">\r\n            \r\n                    <img decoding=\"async\" style=\"max-height: 450px;\" class=\"vertical-tabs-image img-fluid :\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Realtime-inbox-image-1.png\" alt=\"Image for Real time central inbox\">\r\n                    <\/div>\r\n    <\/div>\r\n\r\n    <script>\r\n        var vertical_tabs = document.querySelectorAll('.vertical-tabs');\r\n        var vertical_tabs_images = document.querySelectorAll('.vertical-tabs-image');\r\n\r\n        counter = 0;\r\n\r\n        vertical_tabs.forEach(function(text, index) {\r\n            text.addEventListener('click', function() {\r\n\r\n                \/\/ Remove \"active\" class from previously active text\r\n                vertical_tabs.forEach(function(tab) {\r\n                    tab.classList.remove('active');\r\n                });\r\n\r\n                \/\/ Add \"active\" class to the active text\r\n                text.classList.add('active');\r\n\r\n                \/\/ Remove \"show\" class from previously hovered image\r\n                vertical_tabs_images[counter].classList.remove('show');\r\n\r\n                \/\/ Add \"show\" class to the corresponding image\r\n                vertical_tabs_images[index].classList.add('show');\r\n\r\n                \/\/ Update the currently hovered text index\r\n                counter = index;\r\n            });\r\n        });\r\n    <\/script>\r\n\r\n\r\n\n\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section py-4 py-lg-7 bg-primary\">\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-md-12 col-lg-12\">\r\n                    <h2 class=\"mb-4\">Sending replies to website enquiries as a text message ensures your recipients can conveniently continue the conversation, even when they\u2019re on the go.<\/h2>                                    <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-md-12 col-lg-12 justify-content-center\">\r\n                    \n\r\n\r\n<div class=\"row align-items-center \">\r\n    <div class=\"mb-3 mb-md-0 col-md-6 text-center order-md-2\">\r\n        <img decoding=\"async\" style=\"max-height: 500px\" alt=\"\" class=\"img-fluid rounded\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Features.webp\">    <\/div>\r\n    <div class=\"col-md-6  order-md-1\">\r\n        <div>\r\n                            \n\r\n    \r\n        \r\n        <div class=\"row g-4 cards  cards-transparent\">\r\n                                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                    <div class=\"card  h-100 p-1 d-flex flex-column\">\r\n\r\n                                                <div class=\"card-body\">\r\n                                                        <h5>Customer service and support.<\/h5>\r\n                            <div class=\"card-text mb-4\">\r\n                                Quickly follow up on questions, comments, and concerns without having to keep your customers at their desktop.                            <\/div>\r\n\r\n                        <\/div>\r\n                        <div class=\"text-start mt-auto\">\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                    <div class=\"card  h-100 p-1 d-flex flex-column\">\r\n\r\n                                                <div class=\"card-body\">\r\n                                                        <h5>Quotes and pricing enquiries.<\/h5>\r\n                            <div class=\"card-text mb-4\">\r\n                                Reply to leads in a convenient and engaging way. Keep communication open even when you\u2019re offline.                            <\/div>\r\n\r\n                        <\/div>\r\n                        <div class=\"text-start mt-auto\">\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                    <div class=\"card  h-100 p-1 d-flex flex-column\">\r\n\r\n                                                <div class=\"card-body\">\r\n                                                        <h5>Lead generation.<\/h5>\r\n                            <div class=\"card-text mb-4\">\r\n                                Capture new leads from website visitors when they\u2019re most engaged, and manage them from your inbox.                            <\/div>\r\n\r\n                        <\/div>\r\n                        <div class=\"text-start mt-auto\">\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                    <div class=\"card  h-100 p-1 d-flex flex-column\">\r\n\r\n                                                <div class=\"card-body\">\r\n                                                        <h5>Appointment bookings.<\/h5>\r\n                            <div class=\"card-text mb-4\">\r\n                                Allow patients and clients to enquire about your opening hours or text them about appointment availability.                            <\/div>\r\n\r\n                        <\/div>\r\n                        <div class=\"text-start mt-auto\">\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                    <\/div>\r\n\r\n\n\r\n                    <\/div>\r\n    <\/div>\r\n<\/div>\n\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section py-4 py-lg-7 bg-light\">\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-md-12 col-lg-12\">\r\n                                                        <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-md-12 col-lg-12 justify-content-center\">\r\n                    \n\r\n  <div class=\"cta \">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-12 text-center\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Looking for support?          <\/h2>\r\n\r\n          <p class=\"mb-4\">If you&#8217;d like help <a href=\"https:\/\/support.messagemedia.com\/hc\/en-us\/articles\/4413666420111-Configuring-Chatbox-to-SMS\" style=\"text-decoration:underline\" target=\"_blank\">configuring Chatbox to SMS<\/a> with your own colours or automated responses, or to find help embedding Chatbox to SMS for either <a href=\"https:\/\/support.messagemedia.com\/hc\/en-us\/articles\/4413658219535-Setting-up-Chatbox-to-SMS-on-Shopify\" style=\"text-decoration:underline\" target=\"_blank\">Shopify<\/a>, <a href=\"https:\/\/support.messagemedia.com\/hc\/en-us\/articles\/4413650873871-Setting-up-Chatbox-to-SMS-on-Google-Tag-Manager\" style=\"text-decoration:underline\" target=\"_blank\">Google Tag Manager<\/a>, or <a href=\"https:\/\/support.messagemedia.com\/hc\/en-us\/articles\/4413650876431-Setting-up-Chatbox-to-SMS-on-Wordpresss\" style=\"text-decoration:underline\" target=\"_blank\">WordPress<\/a>, click onto our support site and you should find everything you need. If not, don&#8217;t hesitate to <a href=\"https:\/\/messagemedia.com\/au\/contact\/\" style=\"text-decoration:underline\" target=\"_blank\">contact us<\/a> and our team of experts will be glad to assist.<\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/support.messagemedia.com\/hc\/en-us\/categories\/4413568186895-Chatbox-to-SMS-Support\"  class=\"btn btn-secondary btn-sm mb-3  \" >Support and documentation<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n\n\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section py-4 py-lg-7 bg-primary\">\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-lg-center text-center\">\r\n                <div class=\"col-md-12 col-lg-12\">\r\n                    <h2 class=\"mb-4\">Get started in 4 easy steps.<\/h2>                    <p>Set up MessageMedia\u2019s Chatbox to SMS in less than 10 minutes. All you need is a dedicated mobile number from MessageMedia.<\/p>                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-md-12 col-lg-12 justify-content-center\">\r\n                    \n\r\n\r\n<div class=\"row align-items-center \">\r\n    <div class=\"mb-3 mb-md-0 col-md-6 text-center order-md-1\">\r\n        <img decoding=\"async\" style=\"max-height: 410px\" alt=\"\" class=\"img-fluid rounded\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Get-started-in-4-easy-steps-image.png\">    <\/div>\r\n    <div class=\"col-md-6  order-md-2\">\r\n        <div>\r\n                            \n\r\n    \r\n        \r\n        <div class=\"row g-4 cards  cards-transparent\">\r\n                                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                    <div class=\"card  h-100 p-1 d-flex flex-column\">\r\n\r\n                                                <div class=\"card-body\">\r\n                                                        <h5>1. Sign up to a messaging plan<\/h5>\r\n                            <div class=\"card-text mb-4\">\r\n                                Chatbox to SMS is included in the following bundles:\u00a0Conversations,\u00a0Pro,\u00a0Pro Plus, and\u00a0Advanced.                            <\/div>\r\n\r\n                        <\/div>\r\n                        <div class=\"text-start mt-auto\">\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                    <div class=\"card  h-100 p-1 d-flex flex-column\">\r\n\r\n                                                <div class=\"card-body\">\r\n                                                        <h5>2. Configure your Chatbox to SMS<\/h5>\r\n                            <div class=\"card-text mb-4\">\r\n                                Log into the MessageMedia portal to tailor your Chatbox to SMS with your brand colours, and set up auto-responses.\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n                        <div class=\"text-start mt-auto\">\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                    <div class=\"card  h-100 p-1 d-flex flex-column\">\r\n\r\n                                                <div class=\"card-body\">\r\n                                                        <h5>3. Generate your code snippet<\/h5>\r\n                            <div class=\"card-text mb-4\">\r\n                                Once configured, you will be immediately provided with a code snippet to be embedded on your website.\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n                        <div class=\"text-start mt-auto\">\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                    <div class=\"card  h-100 p-1 d-flex flex-column\">\r\n\r\n                                                <div class=\"card-body\">\r\n                                                        <h5>4. Implement Chatbox to SMS on your website<\/h5>\r\n                            <div class=\"card-text mb-4\">\r\n                                Simply embed the code snippet across your website \u2014 or on specific pages \u2014 and you\u2019re live!\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n                        <div class=\"text-start mt-auto\">\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                    <\/div>\r\n\r\n\n\r\n                    <\/div>\r\n    <\/div>\r\n<\/div>\n\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section py-4 py-lg-7 bg-white\">\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-md-12 col-lg-8\">\r\n                    <h2 class=\"mb-4\">FAQs.<\/h2>                                    <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-md-12 col-lg-8 justify-content-center\">\r\n                    \n<div class=\"faqs\" id=\"faq-id-1\">\r\n        <div class=\"faqs-faq position-relative\">\r\n          <p\r\n            id=\"title-1\"\r\n            class=\"faqs-faq-title mb-0 \"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-1\"\r\n            aria-expanded=\"true\"\r\n            aria-controls=\"faq-collapse-1\"\r\n            >\r\n\r\n            <button\r\n            class=\"h5 accordion-button shadow-none p-0 m-0 bg-transparent text-dark\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-1\"\r\n            aria-expanded=\"true\"\r\n            aria-controls=\"faq-collapse-1\">\r\n            How is Chatbox to SMS different from traditional webchat?\r\n            <\/button>\r\n            \r\n          <\/p>\r\n          <div class=\"faqs-faq-answer-padding\">\r\n              <div\r\n                id=\"faq-collapse-1\"\r\n                class=\"faqs-faq-answer collapse show\"\r\n                aria-labelledby=\"title-1\"\r\n                data-bs-parent=\"faq-id-1\">\r\n                <p>Chatbox to SMS allows you to capture customer enquiries and their details, including their name and mobile phone number, directly from your website. Unlike traditional webchat, your customer doesn&#8217;t need to wait at their computer for your response \u2014 or risk disconnection. <\/p>\r\n\r\n<p>You will reply to their enquiry using your real-time MessageMedia inbox, and your reply will be sent as a text message to their mobile phone. This allows your customers to close their browser and walk away from the computer without ending the conversation. Your customer can reply when it&#8217;s convenient to them. <\/p>\r\n              <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"faqs-faq position-relative\">\r\n          <p\r\n            id=\"title-2\"\r\n            class=\"faqs-faq-title mb-0  collapsed\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-2\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-2\"\r\n            >\r\n\r\n            <button\r\n            class=\"h5 accordion-button shadow-none p-0 m-0 bg-transparent text-dark collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-2\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-2\">\r\n            How are we notified of customer enquiries?\r\n            <\/button>\r\n            \r\n          <\/p>\r\n          <div class=\"faqs-faq-answer-padding\">\r\n              <div\r\n                id=\"faq-collapse-2\"\r\n                class=\"faqs-faq-answer collapse\"\r\n                aria-labelledby=\"title-2\"\r\n                data-bs-parent=\"faq-id-1\">\r\n                <p><strong>Via the MessageMedia portal:<\/strong><br>\r\nAll customer enquiries are collected within your MessageMedia inbox, and you will be promoted with a desktop notification (if enabled) to respond to customers directly from this inbox.<\/p>\r\n\r\n<p><strong>By email:<\/strong><br>\r\nYou can also configure email alerts, or use automation rules to forward the message to email so you can use our Email to SMS functionality to reply directly from your email inbox.<\/p>\r\n\r\n<p><strong>By API or Webhook:<\/strong><br>\r\nCustomer enquiries from the Chatbox are also treated as normal inbound SMS messages, and will appear in API responses and Webhooks, allowing you to respond from external software that integrates with MessageMedia.<\/p>\r\n              <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"faqs-faq position-relative\">\r\n          <p\r\n            id=\"title-3\"\r\n            class=\"faqs-faq-title mb-0  collapsed\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-3\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-3\"\r\n            >\r\n\r\n            <button\r\n            class=\"h5 accordion-button shadow-none p-0 m-0 bg-transparent text-dark collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-3\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-3\">\r\n            How do customers respond to us? \r\n            <\/button>\r\n            \r\n          <\/p>\r\n          <div class=\"faqs-faq-answer-padding\">\r\n              <div\r\n                id=\"faq-collapse-3\"\r\n                class=\"faqs-faq-answer collapse\"\r\n                aria-labelledby=\"title-3\"\r\n                data-bs-parent=\"faq-id-1\">\r\n                Customers will receive your response as a text message to their mobile phone. To respond, they can simply reply by text message. \r\n              <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"faqs-faq position-relative\">\r\n          <p\r\n            id=\"title-4\"\r\n            class=\"faqs-faq-title mb-0  collapsed\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-4\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-4\"\r\n            >\r\n\r\n            <button\r\n            class=\"h5 accordion-button shadow-none p-0 m-0 bg-transparent text-dark collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-4\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-4\">\r\n            What if we&#8217;re offline or unavailable?\r\n            <\/button>\r\n            \r\n          <\/p>\r\n          <div class=\"faqs-faq-answer-padding\">\r\n              <div\r\n                id=\"faq-collapse-4\"\r\n                class=\"faqs-faq-answer collapse\"\r\n                aria-labelledby=\"title-4\"\r\n                data-bs-parent=\"faq-id-1\">\r\n                Chatbox to SMS is customisable to suit your business, including an auto-response. Easily configure your auto-response to include business operating hours and expected response times, to help deliver a great customer experience. \r\n              <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"faqs-faq position-relative\">\r\n          <p\r\n            id=\"title-5\"\r\n            class=\"faqs-faq-title mb-0  collapsed\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-5\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-5\"\r\n            >\r\n\r\n            <button\r\n            class=\"h5 accordion-button shadow-none p-0 m-0 bg-transparent text-dark collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-5\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-5\">\r\n            What sender ID will customers see on their mobile phone when we respond to them?\r\n            <\/button>\r\n            \r\n          <\/p>\r\n          <div class=\"faqs-faq-answer-padding\">\r\n              <div\r\n                id=\"faq-collapse-5\"\r\n                class=\"faqs-faq-answer collapse\"\r\n                aria-labelledby=\"title-5\"\r\n                data-bs-parent=\"faq-id-1\">\r\n                A dedicated number is required to access Chatbox to SMS, which enables you to have a two-way conversation with customers. 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