{"id":46751,"date":"2025-01-07T11:54:09","date_gmt":"2025-01-07T11:54:09","guid":{"rendered":"https:\/\/messagemedia.com\/?post_type=legal&p=46751"},"modified":"2026-02-09T12:23:28","modified_gmt":"2026-02-09T12:23:28","slug":"major-outage-procedure","status":"publish","type":"legal","link":"https:\/\/messagemedia.com\/au\/legal\/major-outage-procedure\/","title":{"rendered":"Major and Significant Local Outage Procedure"},"content":{"rendered":"\n

Our services rely on telecommunications networks to deliver your communications.  From time to time, telecommunications networks, or platforms such as ours, experience outages, for a variety of reasons.  <\/p>\n\n\n\n

If we are notified by one of our carriers of a major outage or a significant local outage, we will communicate information about such outages using a combination of email and status page updates available at  https:\/\/status.messagemedia.com\/<\/a> \u2013 it is highly recommended that customers subscribe to these status pages so that they can be sure to receive status updates on any relevant outage.  During a relevant outage, we will also make information about the outage available via social media channels.<\/p>\n\n\n\n

Sinch also offers live chat functionality which can be used to make requests for any urgent assistance which we can help you with. When we inform you of an ongoing outage, we will provide a phone number that you can call (which is available during relevant outages) and customers can also contact their account manager, if they have one.<\/p>\n\n\n\n

Where required, updates will be provided as soon as practicable if there is a material change that relates to the outage or otherwise, at least once every 6 hours for the first 24 hours and once during each subsequent 24-hour period. As soon as practicable after we consider that all services affected by a relevant outage have been restored or fully rectified, we will notify and communicate this to the public and end users.<\/p>\n\n\n\n

You are able to make a complaint about an outage by following our Complaints Handling Policy here: https:\/\/sinch.com\/legal\/policies-statements\/other-sinch-policies-statements\/sinch-complaints-handling-policy\/<\/a><\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"popular":false,"coming_soon":false,"link":""},"class_list":["post-46751","legal","type-legal","status-publish","hentry"],"acf":[],"yoast_head":"\nMajor and Significant Local Outage Procedure - Sinch MessageMedia Australia<\/title>\n<meta name=\"description\" content=\"Legal document about Major and Significant Local Outage Procedure . 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